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Good stay!
☺Cleanliness, staff & service, amenities
Antwort von fjord hotel berlin
2025.12.15
Dear Syver, Thank you for your review. We’re happy to hear you had a good stay at fjord hotel berlin. We appreciate your feedback and hope to welcome you back on your next visit to Berlin. Best regards, Louise | Guest Relations | little BIG hotels
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Lovely hotel and great value.
☺ nice staff. large room and bathroom. comfortable beds. good location more or less. SEveral bus stops nearby. Helpful staff.
☹ Shower curtain is not great and shower head to not great. Breakfast was expensive. No vending machines with cola or juice in lobby.
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Alles einfach super. Kann man ohne schlechtes Gewissen nur weiterempfehlen
☺ Sehr schönes Zimmer inkl das kostenlose Upgrade des Zimmers ohne das wir das wussten. Super schöne Dachterrasse. Super Preis- Leistungsverhältnis. Sehr gutes und reichhaltiges Frühstück das immer nachgefüllt wurde. Kaffee und Tee wurde nachmittags kostenlos zur Verfügung gestellt.
☹ Die Einfahrt in die Tiefgarage war etwas eng.
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The staff were friendly and spoke excellent English. There was free coffee in the dining area after breakfast closed that was available until 9:00 pm.
☺Cleanliness, staff & service, amenities
Antwort von fjord hotel berlin
2025.12.14
Dear David, Thank you for your review. We’re delighted to hear our team came across as friendly and that their English made things easy for you. It’s also great to know you enjoyed the complimentary coffee in the dining area through the evening at fjord hotel berlin. We appreciate you sharing these highlights. We’d be happy to welcome you back on your next trip to Berlin. Best regards, Louise | Guest Relations | little BIG hotels
Antwort von fjord hotel berlin
2025.12.12
Lieber Lennart,
vielen Dank für Deine tolle Bewertung des fjord hotel berlin. Es freut uns sehr, dass Dir unsere Zimmer, die Lage und unsere Services so gut gefallen haben.
Dein positives Feedback bedeutet uns viel – danke, dass Du Dir die Zeit genommen hast.
Wir freuen uns darauf, Dich bald wieder bei uns zu begrüßen.
Louise | Guest Relations | little BIG hotels
vielen Dank für Deine tolle Bewertung des fjord hotel berlin. Es freut uns sehr, dass Dir unsere Zimmer, die Lage und unsere Services so gut gefallen haben.
Dein positives Feedback bedeutet uns viel – danke, dass Du Dir die Zeit genommen hast.
Wir freuen uns darauf, Dich bald wieder bei uns zu begrüßen.
Louise | Guest Relations | little BIG hotels
Verifiziert
Pleasant stay, welcoming & helpful staff
☺ Ideal location: central, but on a quiet street. Great staff: very friendly and helpful, on the evening we checked in they provided us with a water kettle & mugs for making tea in our room.
☹ The internet was down on the second night of our stay. There was not much storage / desk / shelf space in the room.
Antwort von fjord hotel berlin
Hi David,
thank you for sharing your experience with us. We’re delighted you enjoyed our central-yet-quiet spot near Potsdamer Platz and found it ideal for exploring Berlin.
We’re sorry to read about the internet being down during your second night, and we appreciate you pointing out the limited storage and workspace in the room. Your feedback helps us better understand what matters most for a comfortable stay. For added comfort in the warmer months, we also provide fans in the rooms to help with the heat.
Thank you again for staying with us and for your thoughtful comments. We’d be happy to welcome you back to fjord hotel berlin on your next visit.
Louise | Guest Relations | little BIG hotels
thank you for sharing your experience with us. We’re delighted you enjoyed our central-yet-quiet spot near Potsdamer Platz and found it ideal for exploring Berlin.
We’re sorry to read about the internet being down during your second night, and we appreciate you pointing out the limited storage and workspace in the room. Your feedback helps us better understand what matters most for a comfortable stay. For added comfort in the warmer months, we also provide fans in the rooms to help with the heat.
Thank you again for staying with us and for your thoughtful comments. We’d be happy to welcome you back to fjord hotel berlin on your next visit.
Louise | Guest Relations | little BIG hotels
Verifiziert
Very Good
☺ Pulito, ben posizionato
☹ Doccia con chiusura a tenda, si allaga un po' il bagno. Mancanza del bidet
Antwort von fjord hotel berlin
Cara Giacinta,
grazie per aver condiviso la tua esperienza al fjord hotel berlin. Ci fa piacere sapere che hai trovato l’hotel pulito e in una posizione comoda: sono aspetti a cui teniamo molto.
Capisco le tue osservazioni sulla doccia con tenda e sul fatto che il bagno possa bagnarsi, così come la mancanza del bidet. Il tuo feedback è prezioso e ci aiuta a capire meglio cosa conta per te in termini di comfort.
Ti ringraziamo ancora per il tempo che ci hai dedicato e per averci scelto. Saremo felici di darti il benvenuto di nuovo a Berlino per un soggiorno ancora più sereno.
Un caro saluto,
Louise | Guest Relations | little BIG hotels
grazie per aver condiviso la tua esperienza al fjord hotel berlin. Ci fa piacere sapere che hai trovato l’hotel pulito e in una posizione comoda: sono aspetti a cui teniamo molto.
Capisco le tue osservazioni sulla doccia con tenda e sul fatto che il bagno possa bagnarsi, così come la mancanza del bidet. Il tuo feedback è prezioso e ci aiuta a capire meglio cosa conta per te in termini di comfort.
Ti ringraziamo ancora per il tempo che ci hai dedicato e per averci scelto. Saremo felici di darti il benvenuto di nuovo a Berlino per un soggiorno ancora più sereno.
Un caro saluto,
Louise | Guest Relations | little BIG hotels
Nie polecam tego hotelu i radzę omijać go szerokim łukiem. Mimo rezerwacji dwuosobowego pokoju ze śniadaniem, podczas śniadania obsługa przy wszystkich gościach zaczęła nas publicznie „wywoływać”, twierdząc, że jedna osoba nie ma śniadania i musimy dopłacić. Cała sytuacja była nieprzyjemna, niezrozumiała i zupełnie nieprofesjonalna. Ostatecznie zostaliśmy bez śniadania, mimo że mieliśmy je wykupione.
Pokój pozostawiał wiele do życzenia — czystość oceniam na 5/10, ręczniki wyglądały na niedoprane. Do tego parking jest bardzo ciasny i korzystanie z niego to dodatkowy stres.
Zdecydowanie odradzam ten hotel. W okolicy jest mnóstwo lepszych, bardziej profesjonalnych i przyjaznych miejsc.
Antwort von fjord hotel berlin
2025.12.12
Hello Adam,
Thank you for taking the time to provide your feedback. We are genuinely sorry to hear that your stay was unsatisfactory, and we take your comments about the experience very seriously.
We were disappointed to read your public account of the breakfast situation, given that we have already discussed this internally and clarified the details directly with you. We always aim for complete transparency, and we must confirm that our internal records show a booking for a single person with breakfast and a second person without breakfast. While we regret any public interaction that caused you discomfort, our team was following the established booking details which required an additional payment for the second breakfast to be consumed. There was no mistake on our side regarding the charge.
We had hoped that our conversation clarified this issue.
Regarding your comments on the cleanliness and the condition of the towels, we sincerely apologize that we fell short of our high standards. We have immediately shared this specific feedback with our Housekeeping management to ensure thorough checks are performed. We also take note of your stress regarding the parking situation.
We hope that despite the issues encountered, you were able to enjoy the rest of your trip.
Louise | Guest Relations | little BIG hotels
Thank you for taking the time to provide your feedback. We are genuinely sorry to hear that your stay was unsatisfactory, and we take your comments about the experience very seriously.
We were disappointed to read your public account of the breakfast situation, given that we have already discussed this internally and clarified the details directly with you. We always aim for complete transparency, and we must confirm that our internal records show a booking for a single person with breakfast and a second person without breakfast. While we regret any public interaction that caused you discomfort, our team was following the established booking details which required an additional payment for the second breakfast to be consumed. There was no mistake on our side regarding the charge.
We had hoped that our conversation clarified this issue.
Regarding your comments on the cleanliness and the condition of the towels, we sincerely apologize that we fell short of our high standards. We have immediately shared this specific feedback with our Housekeeping management to ensure thorough checks are performed. We also take note of your stress regarding the parking situation.
We hope that despite the issues encountered, you were able to enjoy the rest of your trip.
Louise | Guest Relations | little BIG hotels