Terrible room cleaning service. There is no night shift to respond to guests’ needs during the night. Our room ran out of liquid soap, and the reception was closed. It couldn’t have been worse than this.
Antwort von CALMA Berlin Mitte
Dear Pouria,
Thank you for sharing your experience. I’m sorry your stay felt stressful, and I understand how frustrating it is when essentials aren’t available and help seems out of reach at night.
While our on-site team is available every day until 10 pm, we're reachable around the clock by phone and WhatsApp; for urgent matters, a call is the quickest way to get immediate support. Our night manager can assist with guest needs, including sending someone onsite for emergencies. We want every stay to feel easy and well cared for, and it’s clear this fell short of that ideal for you.
We appreciate you taking the time to let us know. If you return to Berlin, Maybe one of our hotels with 24/7 reception would be a better choice? Feel free to contact us so we can help you tailor your stay to your needs.
Sending you warm wishes,
Louise | Guest Relations | little BIG hotels
Thank you for sharing your experience. I’m sorry your stay felt stressful, and I understand how frustrating it is when essentials aren’t available and help seems out of reach at night.
While our on-site team is available every day until 10 pm, we're reachable around the clock by phone and WhatsApp; for urgent matters, a call is the quickest way to get immediate support. Our night manager can assist with guest needs, including sending someone onsite for emergencies. We want every stay to feel easy and well cared for, and it’s clear this fell short of that ideal for you.
We appreciate you taking the time to let us know. If you return to Berlin, Maybe one of our hotels with 24/7 reception would be a better choice? Feel free to contact us so we can help you tailor your stay to your needs.
Sending you warm wishes,
Louise | Guest Relations | little BIG hotels