Verified Company
Rudy was very helpful in deciding whether I should pay for repairs or purchase a new a/c. He also helped me decide which one I should purchase. I am very satisfied with his service. Francisco and Jose installed this A/C and I believe that they did a very good job and were very professional. I would recommend Leonard Splaine to anyone needing A/C or heating maintenance.
Reply from Leonard Splaine Co.
2021.08.05
Thanks so much for the review, Patrick Rolley!
I had an outstanding experience with this company from start to finish.
Brad (lead technician) and Jacob (assistant) were professional, knowledgeable, and extremely detail-oriented throughout the entire process. Brad did a thorough job diagnosing the issue and clearly explained what needed to be repaired and why, which made it easy to understand and gave me confidence in the solution. The estimate was later provided by the service manager, and it was fair and aligned with the work that was recommended.
What stood out the most was how meticulous Brad and Jacob were during the repair. Every step was handled with care, and they took the time to properly test and verify the system after installation to ensure everything was running exactly as it should. You can tell they take pride in doing the job the right way, not just getting it done quickly.
Brad also went above and beyond by taking the time to educate me on the repair, how the system works, and what to expect going forward. He clearly explained the service performed and the warranty on the replaced parts, which gave me a lot of peace of mind.
It’s rare to find technicians who are not only skilled but also honest, transparent, and customer-focused. Brad and Jacob absolutely delivered on all fronts.
If you’re looking for a company that provides high-quality work, fair pricing, and truly professional service, I highly recommend them — and I hope Brad gets the recognition he deserves for the level of service he provides.
Reply from Leonard Splaine Co.
Thank you, Connor, for the outstanding review and for recognizing Brad and Jacob’s professionalism and attention to detail. We’ll be sure to pass your kind words along to them and formally recognize Brad for going above and beyond. I’m glad the clear explanations, fair estimate, and warranty information gave you confidence and peace of mind. We appreciate your recommendation and look forward to helping with any future needs.
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Polite, timely and explained what parts may need attention in the next 6 mos to 2 years
Reply from Leonard Splaine Co.
Thank you for the kind review! We're glad our team was polite, timely, and that the explanation about parts needing attention in the next 6 months to 2 years was helpful. We appreciate your feedback and look forward to assisting you again. Please reach out if you have any questions before your next service.
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It's a blessing to have a person who is attentive in doing their job well like Rudy. It's unfortunately one technician is highly regarded yet often unavailable because of the customers demand. I prefer Rudy because he is conscientious and we feel we can trust him to be transparent about maintaining our routine services and does not require hand holding explaining about their products, maybe do homework before visiting the customer. Leonard Splaine should do better training and hiring quality technicians as they are growing.
The same way you got your customers is the same way you should keep them. Love love Dana, the scheduler, she is always positive and professional.
Reply from Leonard Splaine Co.
Thank you, Wanda — we appreciate you taking the time to share this detailed feedback. I’m glad Rudy’s attentiveness and Dana’s professionalism stood out, and I’m sorry for the frustration caused by limited availability and inconsistency with other technicians. I will pass your comments along to Leonard Splaine and our management team so we can strengthen training, hiring, and job preparation to deliver the consistent, transparent service you expect. We value your loyalty and will work to keep earning it.
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Reply from Leonard Splaine Co.
Theresa, thank you so much for the 5-star rating! We’re thrilled you had a great experience and appreciate your support. We look forward to welcoming you back soon.
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Excellent service! They are very thorough and makes sure everything works before they leave.
Reply from Leonard Splaine Co.
Thank you, Young Grams! We're thrilled to hear our team was thorough and made sure everything was working before they left. We appreciate your feedback and look forward to serving you again.
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Mike did an AC inspection and tune up for me. He was very knowledgeable and answered all of my questions. It feels good to have the peace of mind. Fully recommend.
Reply from Leonard Splaine Co.
Thanks for the kind review, Austin. We’re glad Mike’s inspection and tune-up gave you peace of mind and that he could answer all your questions. We appreciate the recommendation and look forward to helping with any future HVAC needs.
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Very polite and efficient
Reply from Leonard Splaine Co.
2025.04.11
Thank you for your kind words! We're glad to hear that you had a positive experience with our service. Your feedback motivates us to continue delivering the best for our customers. We look forward to serving you again soon!
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Brad was sent out to replace my Lennox thermostat that died. The display was out and you could not manually change any settings. Brad diagnosed the problem and installed a new thermostat. He did a great job and now we have a new thermostat.
Reply from Leonard Splaine Co.
Thank you for the great review, Jerry. We're glad Brad was able to diagnose the issue and get your new thermostat installed and working. We appreciate you trusting us with your Lennox system and are here if you need anything else.
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Bryan did a wonderful job inspecting the heat pump. He was punctual, knowledgeable and friendly! We have been customers of Leonard Splaine for many years.
Reply from Leonard Splaine Co.
2025.06.13
Thank you for your kind words, Marilyn! We're thrilled to hear that Brad provided you with excellent service and got your cool air running again. Your comfort is our priority, especially during warmer days. We appreciate your trust in our experienced team!
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Great service! Our Technician, Mike S, was outstanding and deeply experienced
Reply from Leonard Splaine Co.
Thank you for the great review, Lynn! We're thrilled Mike S provided outstanding, experienced service and will be sure to pass your praise along. We appreciate your business and look forward to helping you again.
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We had a great experience with Ruby. He was very knowledgeable, walked us through all the available options, and clearly explained what needed to be repaired or replaced. He was transparent about costs and answered all our questions. We truly appreciated his professionalism and would definitely recommend his services.
Reply from Leonard Splaine Co.
Thank you so much for the kind review, Anne. We're thrilled Ruby provided knowledgeable, transparent service and that you felt well informed about repairs and costs. We appreciate your recommendation and look forward to helping you again if you need anything in the future.
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Rudy was knowledgeable, fun and even played with our dog! Best guy ever!
Reply from Leonard Splaine Co.
Thank you so much for the wonderful review, Cat! We're thrilled Rudy was knowledgeable, fun, and enjoyed playing with your dog. We’ll pass your kind words along to him; he’ll be delighted. We look forward to seeing you both again.
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Rudy was polite, considerate, and informed! He explained the issue with our filter and helped me to order the correct size for my system.
Reply from Leonard Splaine Co.
Thank you so much for the kind words, Catherine. We’re glad Rudy was polite, considerate, and helpful in explaining the filter issue and getting you the right size. We’ll pass your praise along to him. If you need anything else for your system or replacement parts, please let us know.
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Rudy was unbelievable super professional. Fixed our problem in a flash
Reply from Leonard Splaine Co.
Thanks so much for the kind words, James! We're thrilled Rudy was able to fix the problem quickly and professionally. We'll pass your praise along to him. If you need anything else, we're here to help.
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