Verified Company
Elise has been a great property manager, always happy to communicate our feedback to the owners promptly and understands what requests are reasonable to make given the circumstances.
Reply from Legacy Property Management
2026.02.22
Thank you, Daniel, for the wonderful feedback. We’re so pleased to hear Elise has been supportive and responsive throughout your experience. We truly appreciate you taking the time to share this.
At the end of 13 months of them managing the property we took it over without Yearly pest inspection being completed, no working keys and an extremely sub par standard of cleanliness. When we informed the property manager of dog hair being on the carpet at the handover inspection, they responded by saying they had seen worse. When asked why previous request to conduct pest control were not actioned, I was told "while I asked, there was no confirmation".
I would recommend looking elsewhere as Sevenfold will manage your property at a sub par standard.
Reply from Legacy Property Management
2026.03.02
Hi Vignesh,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations.
Regarding the pest inspection, our records show that we confirmed we were able to arrange this on your behalf, however we did not receive final instruction to proceed with the booking. Without that confirmation, the service was unfortunately not scheduled. We acknowledge that a follow-up from our side may have helped avoid this outcome.
If you would like to discuss this further, please get in touch by replying to our most recent email thread and we will be happy to address your concerns directly.
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations.
Regarding the pest inspection, our records show that we confirmed we were able to arrange this on your behalf, however we did not receive final instruction to proceed with the booking. Without that confirmation, the service was unfortunately not scheduled. We acknowledge that a follow-up from our side may have helped avoid this outcome.
If you would like to discuss this further, please get in touch by replying to our most recent email thread and we will be happy to address your concerns directly.
Ellise and Wendy have been absolutely stellar to work with as tenants. Many real estates make life painful and stressful for the tenants but Legacy has always been professional, kind and respectful. I've rented through many different real estates and never have I seen such care for both the home and the tenants.
Reply from Legacy Property Management
2025.09.15
Thank you, Alex!
I am so grateful to Wendy Rogers and the team, who did a great job keeping me informed regarding developments and updates on my property. They were always very prompt and helpful in their responses to queries etc, especially Wendy. A very reliable and professional company to deal with.
Reply from Legacy Property Management
2025.08.19
Thank you for the kind words, Eileen!
In the 3 years we have been with Legacy Property, we have had to deal with some rather annoying and stressful situations as everyone normally would regarding rental properties but one very wonderful and amazing woman; Wendy Rogers, has always gone above and beyond to make every interaction as easy as possible and communication is always pleasant. We genuinely look forward to our house inspections and seeing Wendy, she’s not just our real estate agent but we would also consider her a friend.
All in all, a very professional and personal experience from the team but most of all Wendy and would highly recommend them.
Reply from Legacy Property Management
2025.08.07
Thank you for the kind words! Wendy is an absolute asset to the team and we're so happy you agree.
As a tenant, Legacy Property has been an excellent property management/ real estate. Ellise Walburn in particular was an excellent property manager who always responded quickly and efficiently to any and all property queries or issues and who always made sure to give sufficient notice and plenty of reminders for any inspections and or invoice notices. It was a please being a tenant with Ellise and Legacy Property.
Reply from Legacy Property Management
2025.07.31
Thank you for the kind words, Lea! We're so happy to hear of your experience with Ellise.
As a tenant, I found Wendy an absolute joy to interact with and was always very helpful whenever we reached out. A refreshing rarity in my history of property managers, we almost looked forward to inspections for the chance to chat and catch up. Thanks for everything Wendy!
Reply from Legacy Property Management
2025.06.03
Thank you so much for your kind words, Davis! Wendy is an absolute gem and we're so happy to hear you think so too! - Legacy Property Australia team
Appalling experience with Legacy Property as tenants. On receipt of the property, it was apparent there was a wasp and cockroach infestation. This was eventually addressed by the agency. A complete, thorough and factual entry condition report was completed along with supporting evidence (photos).
The property should never have been leased in the condition we received it (back door did not lock, gate was on the ground, cockroaches everywhere, air conditioner filters not cleaned, and a lingering smell of urine was present etc).
Legacy performed routine inspections, with no issues identified throughout the tenancy. On exit, the original entry condition report was not referred to, at all.
Legacy Property denied the release of the bond, and a bond dispute was filed. Thankfully we had the foresight to document everything on receipt of the property and were able to dispute the completely unreasonable and unethical claim of the bond.
If you are a renter through Legacy - take videos and photos on the day of receipt of the property, as on exit, the original entry report may not be refereed to. We found this practice highly unethical and unprofessional. Make sure you keep your original entry condition report, as the exit report provided by Legacy Property did not contain any of the original entry condition information.
Reply from Legacy Property Management
2025.04.28
Hi Amy,
Thank you for reaching out and sharing your experience with us.
We’re genuinely sorry to hear that you didn’t feel fully supported during your tenancy - delivering exceptional service to both our tenants and property owners is something we are deeply committed to.
From our records, new carpets were installed a week prior to your lease commencing. Shortly after you moved in, an urgent pest control request was raised and promptly addressed within six days. No further concerns were reported to us throughout your tenancy.
As you can appreciate, we act on behalf of the property owner and require their approval before processing the full refund, which was outside our immediate control. However, we are pleased that your full bond was returned within 14 days of your vacate date, in accordance with current Queensland legislation.
Our team always strives to finalise bond processes as efficiently as possible to help make transitions to new homes smooth and stress-free.
We truly appreciate you taking the time to share your feedback - it’s invaluable in helping us continue to enhance the service we provide to all of our tenants.
- Legacy Property Australia team
Thank you for reaching out and sharing your experience with us.
We’re genuinely sorry to hear that you didn’t feel fully supported during your tenancy - delivering exceptional service to both our tenants and property owners is something we are deeply committed to.
From our records, new carpets were installed a week prior to your lease commencing. Shortly after you moved in, an urgent pest control request was raised and promptly addressed within six days. No further concerns were reported to us throughout your tenancy.
As you can appreciate, we act on behalf of the property owner and require their approval before processing the full refund, which was outside our immediate control. However, we are pleased that your full bond was returned within 14 days of your vacate date, in accordance with current Queensland legislation.
Our team always strives to finalise bond processes as efficiently as possible to help make transitions to new homes smooth and stress-free.
We truly appreciate you taking the time to share your feedback - it’s invaluable in helping us continue to enhance the service we provide to all of our tenants.
- Legacy Property Australia team
Reply from Legacy Property Management
2025.03.25
Hey Kristen, we're sorry to see your review, but we can't see you listed as either a tenant, leaseholder, owner or client of ours. Have you got the right company? Please let us know if there's anything that we can help with and we can help you remove this review. Thank you. - Legacy Property Australia team.