Bad experience there
Booked one, charged for something else
Look elsewhere for dental services folks
Reply from langley dental
2021.12.11
Thank you for your feedback. This is the second time that you have tried to post negative feedback about us - your first attempt in May 2021 was removed by Google because it violated their terms of service.
You claim that you 'booked one' and were 'charged for something else'. We have checked our records and you rang up to book a private examination with us. It was clearly explained that this was a private examination and you understood this. When you attended for your examination appointment you said that you did not want an examination and only wanted to have an xray done to take to Turkey to have dental treatment there. We explained that we can only do xrays if they are clinically needed and you decided not to go ahead with the examination. In spite of this being a waste of the dentist's time you were given a full refund and did not pay anything at all so we do not understand why you are claiming that we charged you for anything.
We are always happy to accept feedback and try and learn and improve from it but what we will not accept is feedback that is simply not true.
Kind regards
Langley Dental Practice
You claim that you 'booked one' and were 'charged for something else'. We have checked our records and you rang up to book a private examination with us. It was clearly explained that this was a private examination and you understood this. When you attended for your examination appointment you said that you did not want an examination and only wanted to have an xray done to take to Turkey to have dental treatment there. We explained that we can only do xrays if they are clinically needed and you decided not to go ahead with the examination. In spite of this being a waste of the dentist's time you were given a full refund and did not pay anything at all so we do not understand why you are claiming that we charged you for anything.
We are always happy to accept feedback and try and learn and improve from it but what we will not accept is feedback that is simply not true.
Kind regards
Langley Dental Practice