Was told I would get a call giving a three hour window for collection the day before , I did not.
Called at 11:30 on day of collection, was told they would get back to me.
At 1pm they told me they would collect it within two hours.
By 4pm I called back as no sign of them, and was told they would be here within the hour. They arrived at 5pm, so I wasted my whole day waiting when I could have worked.
I escalated a complaint to the complaints department. I never heard anything.
Only reason I am giving two stars is because the actual collection people were nice.
Update : The day after I wrote this I was called by Valerie, she looked into it and was lovely and organised a partial refund for the trouble on the day. I’m happy with the resolution and hope going forward to have better communication re time frames.
Excellent service keep it up. Donegal needs this well deserved service.
Reply from Kollect | Nationwide Skip Hire & Rubbish Removal
Hi John, Thank you very much for the fantastic review! We’re delighted you had a positive experience with Kollect.ie. Whether it was skip hire, junk removal, skip bags, or our man-in-a-van service, we’re always happy to help. Just remember we’re open until 7pm, six days a week if you ever need us again.
Worst Experience Ever
I had a worst worst experience with kollect.. I will never recommend this to anyone. I have booked for a skip bag and payed for the money. The skip bag is sitting on my parking till the date. I called the customer care thrice, they first promised me it will be collected 3 days before and no one show. Then they promised today still no show. Utter failure of a service. The skip bag is sitting on my parking from last 11days..
Date of experience: 27 March, 2026
Date of experience: 27 March, 2026
The lads worked very hard and had the place mostly cleared out in about an hour. I cannot fault how efficient and hard working they were.
Edit: I did have some issues but Valerie reached out make things right. I have to say it was great customer service and after care to reach out come to a solution. They really do care about the service they offer and if you have issues they will listen and do what they can to make things right.
Reply from Kollect | Nationwide Skip Hire & Rubbish Removal
Hi Jack, Thank you so much for the fantastic review! We’re delighted that your experience with Kollect.ie was a positive one. We are happy that Valerie could turn things around . If you ever need skip hire, skip bags, junk removal, or our man-in-a-van service, we’re always happy to help. We’re open until 7pm, six days a week whenever you need us again.
Johnny and his colleague emptied the last items from my late parents house. A very traumatising and emotional event for me, but the lads were the ultimate professionals. They treated my late parents furniture like it was made of gold, treating it all with the utmost respect and care. I highly recommend Johnny and Kollect.
Reply from Kollect | Nationwide Skip Hire & Rubbish Removal
Hi Edwina, We really appreciate your five-star feedback — thank you! We will tell Johnny and the team what you said. At Kollect.ie, we aim to make rubbish removal simple and reliable. It’s great to hear everything went smoothly with your booking. We’re here until 7pm, six days a week.
I used Kollect a year or so ago and they let me down pretty badly with collection - I was left with rubbish outside my home across Xmas. They compensated me with complimentary service at the time.
I gave them another go and couldn't regret it more. They were the most expensive option for a 4cy skip but promised prompt delivery so I went with them. However the skip was not delivered at the agreed time or date and communication was extremely poor.
Now it's the same story for collection, no show for collection on the agreed date and no communication on why or when it will occur.
Kollect subcontract the job out to other providers and add a fee so you are better working directly with a skip hire company for better price and more direct lines of communication.
If you are happy to pay more and delivery and collection dates are no big deal to you, Kollect might be a good choice. However if you are busy trying to fit things in between work and you don't like getting charged more, I'd probably look at an alternative like A1 skips who are much more professional and reliable.
I use Kollect for both work & my own use and never had an issue. Great communication and great customer service :)
Reply from Kollect | Nationwide Skip Hire & Rubbish Removal
Hi Kay, Thanks a million for your kind words! Our team at Kollect.ie works hard to deliver efficient skip hire and junk removal services. We’re delighted you were happy with the result. Open until 7pm, six days weekly.
Super simple & great service. Filled in online form, got a follow up phone call almost immediately & booked for next day collection. The lads came first thing in the morning and took everything away. Job done!
Reply from Kollect | Nationwide Skip Hire & Rubbish Removal
Hi Fiona, Your review means a lot — thank you! Kollect.ie is proud to offer flexible waste solutions like skip bags and man-in-a-van collections. We’re glad everything worked out well for you. Open until 7pm, six days a week.
Brilliant service. Im in the middle of a renovation and needed sheds cleared for storage. Extremely easy to book and no delay. The guys were professional, punctual & trustworthy with what was quite a messy job. Will definitely be using Kollect again - worth the money.
Reply from Kollect | Nationwide Skip Hire & Rubbish Removal
Hi Elaine, We truly appreciate your positive review — thank you! Kollect.ie aims to provide friendly and dependable service every time. We’re delighted your experience was a good one. Open until 7pm, six days a week.
Very good service, quick and efficient.. would recommend
Reply from Kollect | Nationwide Skip Hire & Rubbish Removal
Hi Liam, Thanks for the great rating! Our team at Kollect.ie is always ready to help with skip hire, skip bags, and van collections. We’re glad your booking went smoothly. Open until 7pm, six days weekly.
Great service,reasonably priced, highly recommend
Reply from Kollect | Nationwide Skip Hire & Rubbish Removal
Hi Eamon, Thank you for the fantastic feedback! Kollect.ie is proud to offer dependable skip hire and junk removal services. We’re delighted your experience was a good one. Open until 7pm, six days weekly.
Great service form the lads who came on time collected all rubbish as agreed . They were polite and friendly, will definitely use them again !
Reply from Kollect | Nationwide Skip Hire & Rubbish Removal
Hi Vimla, Thank you for the wonderful review! Kollect.ie works hard to make waste removal quick and hassle-free. We’re delighted everything went to plan for you. Open until 7pm, six days a week.
Lovely company to deal with efficient too and the 2 guys on the van were great they struggled a bit getting the item out of my house but they did it. Great experience
Reply from Kollect | Nationwide Skip Hire & Rubbish Removal
Hi Breda, We really appreciate your kind feedback — thank you! Whether it was a skip bag or a man-in-a-van service, Kollect.ie is always happy to assist. We’re glad you had a positive experience. Open until 7pm, six days weekly.
I had 2 couchs to be removed, rang Kollect they where very helpful and good value. The 2 guys that arrived to take them away where very nice and helpful. I would recommend Kollect
Reply from Kollect | Nationwide Skip Hire & Rubbish Removal
Hi Paul, Thanks a million for the five stars! Kollect.ie is proud to offer reliable and efficient waste removal services. We’re delighted your experience was a smooth one. Open until 7pm, six days a week.
Best service out there. The whole team are friendly, professional and reliable to deal with. The removal guys did a great job, would highly recommend.
Reply from Kollect | Nationwide Skip Hire & Rubbish Removal
Hi Laura, Thank you for your fantastic review! We’re thrilled Kollect.ie could help with your rubbish removal needs. Our team is always here to assist with future jobs. Open until 7pm, six days weekly.
Very efficient was notified before the came giving great time to be ready
Excellent service
Reply from Kollect | Nationwide Skip Hire & Rubbish Removal
Hi Patsy, We really appreciate your five-star review — thank you! From skip hire to junk removal, Kollect.ie is here to make the process easy. It’s great to know you were satisfied. Open until 7pm, six days weekly.
Excellent service carried out by two gentlemen
Very professional
Reply from Kollect | Nationwide Skip Hire & Rubbish Removal
Hi David, Your feedback means a lot — thank you! Kollect.ie prides itself on providing efficient waste services with a friendly approach. We’re glad you were satisfied with the result. Open until 7pm, six days weekly.
Reply from Kollect | Nationwide Skip Hire & Rubbish Removal
Hi Geraldine, Thank you so much for the great rating! Kollect.ie offers flexible solutions including skip bags, skips, and man-in-a-van services. We’re glad you were satisfied with the service. Open until 7pm, six days a week.