Verified Company
My opinion: It was a very unpleasant experience, unfortunately.
Reply from Koko Monk Hot Chocolate Lounge
2025.11.07
Thank you for your feedback. We are sorry to hear that you had a negative experience, but we are unable to identify the specific issue you encountered, as your review does not provide any details about your visit.
We encourage you to contact us directly at [info@kokomonk.com so we can properly investigate what happened and address your concerns immediately. We take all feedback seriously and want to ensure our service and policies are clearly understood.
We encourage you to contact us directly at [info@kokomonk.com so we can properly investigate what happened and address your concerns immediately. We take all feedback seriously and want to ensure our service and policies are clearly understood.
The man who runs this place is an amazing artist of hot chocolate. Everything else is excellent too--not all to my taste, a lot is very innovative for me, but always top quality and sincere. This is not someone who does different flavours because it's clever or trendy, this is someone who does different flavours because they are inspired to do it.
My wife says the coffee is very good indeed, and I think that says something--this is not a coffee-oriented place, it's a specialist in hot chocolate. Some might handwave the coffee, but this man insists on excellence in everything.
Verified
Popped in for a treat last week to partake in Vancouver's ice cream festival on a solo adventure.
Came in and had the triple chocolate gelato and every bite of this ice cream was decadent and jam packed with chocolate - which I have been seriously craving. The piece of chocolate served with it was also stunning, beautiful, super clean in it's taste and crunch. I like that they have lots of seating and some great gifts to purchase folks. Friendly and quick service.
I first tried these chocolates four years ago when a client gave them to me as a gift. In December 2024, I called to order more online, and finally made it back to the shop in July 2025. Life got busy and I don’t live nearby, but it was worth the wait. I tried their summer special, rhubarb gelato, and wow, it was absolutely divine. The chocolates were just as incredible. I picked up a small box for my husband, a larger one as a gift, and two bags of their hot chocolate mix.
Growing up in a rural area of Oaxaca, Mexico, we used to toast our own cacao beans and take them to the mill for grinding. This chocolate brought back those memories, only now with a more glamorous twist of flavors. Anyone comparing this to regular store-bought chocolate probably hasn’t gone through that process. The prices are fair, the service was fantastic, and I hope to visit again a few more times this summer. Truly excellent quality and warm, welcoming service.
Reply from Koko Monk Hot Chocolate Lounge
2025.07.20
Dear Jedhna,
Thank you so much for taking the time to share your incredible experience with us! We are absolutely delighted to hear that you've enjoyed our chocolates and that your return visit was worth the wait.
It truly warms our hearts to know that our summer special rhubarb gelato was "absolutely divine" and that our chocolates brought back such cherished memories for you, especially given your connection to the rich cacao traditions of Oaxaca. Your description of toasting your own cacao beans for grinding beautifully articulates the very essence of what we strive for: to offer a chocolate experience that is as close to nature's original intent as possible.
You've perfectly captured our philosophy – we believe in crafting unprocessed, healthy, and nutritious versions of ingredients, just as Mother Nature intended. We carefully source and select the finest, most natural components, ensuring that every bite delivers not just exquisite flavor, but also the wholesome goodness and authentic taste that distinguishes our creations from conventional, store-bought alternatives.
Your kind words about our quality, fair prices, and warm, welcoming service mean the world to our team. We are passionate about providing a memorable experience, and we are thrilled to hear that we succeeded in making your visit fantastic.
We look forward to welcoming you back again soon, perhaps to explore more of our unique flavors and wholesome offerings!
Warmly,
Team Koko Monk Chocolates
www.kokomonk.com]
@mykokomonk
Thank you so much for taking the time to share your incredible experience with us! We are absolutely delighted to hear that you've enjoyed our chocolates and that your return visit was worth the wait.
It truly warms our hearts to know that our summer special rhubarb gelato was "absolutely divine" and that our chocolates brought back such cherished memories for you, especially given your connection to the rich cacao traditions of Oaxaca. Your description of toasting your own cacao beans for grinding beautifully articulates the very essence of what we strive for: to offer a chocolate experience that is as close to nature's original intent as possible.
You've perfectly captured our philosophy – we believe in crafting unprocessed, healthy, and nutritious versions of ingredients, just as Mother Nature intended. We carefully source and select the finest, most natural components, ensuring that every bite delivers not just exquisite flavor, but also the wholesome goodness and authentic taste that distinguishes our creations from conventional, store-bought alternatives.
Your kind words about our quality, fair prices, and warm, welcoming service mean the world to our team. We are passionate about providing a memorable experience, and we are thrilled to hear that we succeeded in making your visit fantastic.
We look forward to welcoming you back again soon, perhaps to explore more of our unique flavors and wholesome offerings!
Warmly,
Team Koko Monk Chocolates
www.kokomonk.com]
@mykokomonk
Verified
Iced hot chocolate? Yes, that is a thing - and at Koko Monk Chocolates it will be refreshing, have a depth of flavour, and not be too sweet. Most of their hot chocolates can be made iced. There is not a lot of room to sit, but it's bright and clean, and the service is helpful and friendly. Anyways, back to the chocolate. This place prides itself on fresh, organic ingredients, and it really shows. I had more than just a drink - it was an experience.
I have be gluten and histamine concerns and was really happy to find this chocolate place that serves raw chocolate sweetened with monk fruit. It’s the first time I have been able to have chocolate without a flare up and I am so happy right now. This place is great for chocolate lovers with allergies
