Verified Company
Please be warned. If you value your safety and your home, stay far away from this company. We hired Knockout Renovation for a sauna and bathroom remodel, and the results were dangerously bad. We brought in an independent sauna expert after seeing major issues, and he immediately said everything had been done wrong and that the sauna was unsafe to use. He literally laughed at the workmanship and called it one of the worst, most serious mistakes he’d seen in sauna construction.
The craftsmanship throughout was careless and unsafe. We had to intervene repeatedly to stop Knockout from making more mistakes. Even the project management was so bad we eventually had to hire an independent project manager to manage Knockout’s own team.
Even basics like a so-called “construction cleaning” consisted of one person showing up with no supplies (actually, they had one single rag lol); we had to spend hours cleaning and later hire a hauler to remove leftover debris.
We’ve paused the project and engaged legal counsel. The sauna must be completely rebuilt from scratch to meet even basic safety standards.
Reply from Knockout Renovation Services Inc.
2025.10.17
This is a highly specialized and unique indoor Sauna build.
Hi Cathrine,
Please contact us as we're unable to reach you.
We want to and have every intention of resolving the sauna issues quickly. Please let us know when we can meet to discuss it. There are various methods for proper installation and just because one "expert" had a different opinion, does not make that correct. We have been called in as experts to review others work but we have many years of experience and are fully licensed and insured. We would also be willing to bring in other experienced pros to get more input and as I'm sure we'll find, there's more than one way to do things properly.
Hi Cathrine,
Please contact us as we're unable to reach you.
We want to and have every intention of resolving the sauna issues quickly. Please let us know when we can meet to discuss it. There are various methods for proper installation and just because one "expert" had a different opinion, does not make that correct. We have been called in as experts to review others work but we have many years of experience and are fully licensed and insured. We would also be willing to bring in other experienced pros to get more input and as I'm sure we'll find, there's more than one way to do things properly.
I felt like I was on a reality home makeover show. I've only seen the professionalism they showed on programs like Love it or list it. They made us feel like the priority, our opinions and concerns were addressed. They always made sure we had all the information necessary to make informed decisions about the project. David and Keith were the only contractors out of the group we interviewed that were punctual. They were always on time for in person and virtual meetings. They always called ahead. They provided schematics and detailed plans and projections that allowed usto visualize and understand what they planned to do in my families home. They surpass your expectations and always make you feel they have your best interest at heart. I highly recommend them.
Reply from Knockout Renovation Services Inc.
2025.10.17
Thank you so much for the high praise! We look forward to checking in and working with you in the future.
Update: This month I had to request NYC DOB to update Knockout Renovation's 6-year open permits fro replace a deceased electrician, so that we can proceed with inspections some 6-years later. They failed to close NYC Department of Buildings permits for plumbing and electrical work, leaving them open for six years. Despite paying six figures, I have had to personally intervene to resolve these issues, including removing a deceased electrical sub-contractor from the permits as I did this month. This dereliction by this company in handling permits has resulted in major inconvenience and significant financial burden.
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Knockout Renovation promises a full-service experience, including permits and a 7-year warranty. My experience was the opposite: a nightmare of non-compliance and broken promises.
This GC mismanaged our gut renovation from the start. They failed to secure proper NYC DOB permits and inspections, leaving our apartment in non-compliance for five years until our building stepped in. This dereliction prevented a Certificate of Occupancy and forced us to spend thousands on remediation, including hiring an NYC DOB Expeditor. Knockout Renovation agreed to cover these costs but paid only 15%, leaving us with a set $25K bill!
Their "7-year labor AND product warranty" is a sham. They refuse to honor major issues, only minor cosmetic fixes. I was stuck paying $1,150 for a plumbing/stone leak they couldn't fix and would not reimburse me..
Knockout Renovation is irresponsible. They stiffed us for thousands and showed a shocking disregard for compliance and their own commitments. Avoid, especially if you're elderly and can't afford their financial snafus.
Reply from Knockout Renovation Services Inc.
2025.10.05
We apologize and working to resolve what is primarily an issue with a permit that we thought was closed years ago .
We provide a 7 year labor and products warranty and have serviced the warranty several times over the years since the renovation. The warranty is not a service contract and doesn't cover client damages or modifications by others.
We provide a 7 year labor and products warranty and have serviced the warranty several times over the years since the renovation. The warranty is not a service contract and doesn't cover client damages or modifications by others.
Knockout Renovation did an outstanding job remodeling our NYC apartment. We hired them for a full renovation, including a complete kitchen overhaul, two bathroom remodels, new hardwood floors, custom closets, lighting upgrades, and layout improvements. From the start, their team was organized, communicative, and attentive to our vision.
The kitchen was transformed into an open-concept space with custom cabinetry, quartz countertops, and modern appliances. The bathrooms were upgraded with walk-in showers, elegant tile work, and high-end fixtures, giving them a luxury feel. Their project manager kept everything on schedule and handled permits, deliveries, and inspections seamlessly.
What impressed us most was their attention to detail and how respectful and clean the crew was throughout the process. The quality of workmanship is top-tier, and the final result exceeded our expectations. Our home now feels more spacious, modern, and truly personalized. I highly recommend Knockout Renovation to anyone seeking a full-service, professional renovation team in NYC.
Reply from Knockout Renovation Services Inc.
2025.10.17
Thanks for the compliments! All the best with your upgraded home!
We did a gut renovation of our kitchen and bathroom in a small postwar one-bedroom on the UES, including replacing our bathtub with a walk-in shower. We interviewed six contracting firms; they were all comparable in their services and bids, but we chose Knockout because their location was a working office, rather than a showroom, and they never tried to distract us with fancy tales of their expertise, but got straight down to brass tacks. And now that the job is over, I can say that Knockout did a fine job; it was completed with reasonable dispatch, and we got exactly what we wanted.
Michael, the project manager, was efficient and easy to get along with; he communicated with us very well, kept us completely up to date on the work, and was always available for consultation, returning our calls and emails promptly. And everyone on the building staff also had a good impression of him, telling us he was very easy to work with. To install our new shower, we needed the cooperation of our downstairs neighbor—something that I was dreading—but Michael handled it all very smoothly, so there was no problem.
If there was one drawback in working with Michael, it was that he sometimes seemed too attached to his own vision for the project, and so was reluctant to implement our specific requests, none of which were unreasonable. This led to a few unnecessarily lengthy back-and-forths, and in one case the carpenter having to remove something that we had specifically said we didn’t want.
But Michael’s vision served us very well when he suggested a custom wall cabinet for the bathroom, which he designed and Knockout constructed. It’s practical and attractive, was surprisingly affordable, and we love it.
Most of the subcontractors did an excellent job, but at the very end we had a big problem with the plumber. The first time we used the dishwasher it flooded the kitchen floor; then we discovered that the shower controls had not been installed correctly: a necessary fitting was missing, and even some of the screws hadn’t been put in. Knockout immediately sent a new plumber who rectified these errors, but the problem should never have occurred. For a kitchen and bath reno, plumbing is the most important trade, and we would have been spared a good bit of anxiety had Knockout vetted the plumber a bit better.
Altogether, we would recommend Knockout. Other than this last glitch, they did a good job, and we love our new kitchen and bath. And a big thank-you to Kieth, the boss, and everyone else who works there, all of whom were unfailingly professional and generous with their time.
Reply from Knockout Renovation Services Inc.
2025.06.23
Thanks Rahul! We're happy that it turned out well! May you enjoy your improved home for many years to come!
I had a very positive experience with Knockout Renovation. They helped to clear all the personal renovation ideas within the budget and handled the entire design and work execution with high profesionalism. I'm very happy with the final results.
Reply from Knockout Renovation Services Inc.
2025.10.17
Thanks Grettel.
Happy to work with you on a great project!
Happy to work with you on a great project!
I've used Knockout on three projects: full kitchen and bathroom remodel (about 15 years ago), half bathroom remodel (about 5 years ago), and then some touch up work on the full bathroom remodel (due to about 15 years passing since the original remodel). Their team is dedicated to their work and brings creative ideas to the process. They make what can be a seemingly daunting process much easier. Their warranty service gives you long-term peace of mind, too. You'll love your new living space when the Knockout team is finished!
Reply from Knockout Renovation Services Inc.
2024.09.06
Thanks Jennifer! We always do our best and when clients show appreciation and understanding as you have, our jobs are more rewarding.
Knockout renovation's owner Keith and project manager Mauricio swiftly responded to any questions we had. They navigated us through every step of the project,
We are extremely pleased with the renovation of our kitchen.
DH & JU
Reply from Knockout Renovation Services Inc.
2024.04.17
Thank you very much!
We look forward to working with you again on the next project!
We look forward to working with you again on the next project!
Keith & his team did an amazing job at my townhouse in Manhattan. I trusted Keith with a full gut renovation and he did not disappoint. The kitchen & bathrooms came out amazing and exceeded our expectations. Highly recommend him for any renovation needs!! A+++++
Reply from Knockout Renovation Services Inc.
2024.04.17
It was a pleasure working with you!
Thank you so much for your glowing review! We're thrilled that you're happy with the outcome of your townhouse renovation. Delivering exceptional results and exceeding expectations are our top priorities, and we're delighted that we could achieve that for you.
Thank you so much for your glowing review! We're thrilled that you're happy with the outcome of your townhouse renovation. Delivering exceptional results and exceeding expectations are our top priorities, and we're delighted that we could achieve that for you.
I really enjoy working with Knockout Renovation and I love how they pay such close attention to their specific clients needs and really recreate their vision.
Reply from Knockout Renovation Services Inc.
2023.03.28
Thanks for the compliment Marisa and for helping us serve our clients needs well!
In renovation with them now. Save yourself the chronic stress and headache.
Reply from Knockout Renovation Services Inc.
2023.10.17
*Please note that this is the second review by the same client.
First, we genuinely and truly apologize for the challenging process that combining these two stacked apartments has been! Your feedback is an essential part of improving our performance. We appreciate you taking the time to help us achieve higher levels of client satisfaction and we have had many conversations as to the issues that affected this challenging project. We created a beautiful duplex combination in the Village by combining and fully renovating a 5th and 6th-floor unit (added a stairway) for the homeowners who wanted to live there through the renovation.
We've made several improvements that make us better prepared for something similar. We provide many references and an industry-leading 7 year products AND labor warranty.
First, we genuinely and truly apologize for the challenging process that combining these two stacked apartments has been! Your feedback is an essential part of improving our performance. We appreciate you taking the time to help us achieve higher levels of client satisfaction and we have had many conversations as to the issues that affected this challenging project. We created a beautiful duplex combination in the Village by combining and fully renovating a 5th and 6th-floor unit (added a stairway) for the homeowners who wanted to live there through the renovation.
We've made several improvements that make us better prepared for something similar. We provide many references and an industry-leading 7 year products AND labor warranty.
We were in good hands with Knockout all the way. From design to finish, they took care of every detail and communicated well. They gave us a firm budget and were careful to let us know how any changes in plan affected the price. Our project manager gave us beautiful plans and helped with all the product choices. He watched over every detail and made sure that our home was perfect at the end of the project. Our only complaint was that the project took longer than estimated. But considering the supply chain problems during 2022, we understood the difficulties.
We would definitely use Knockout again, and recommend them to others in our price range.
Reply from Knockout Renovation Services Inc.
2022.10.31
Thanks for the compliments!
It was a pleasure working with you and Richard!
It was a pleasure working with you and Richard!
Knockout Renovation had remodeled my bathroom a few years ago & I am reusing them for another project in the near future. They are a one stop shop! It was the easiest construction project I have ever lived through. From picking out products, drawings, even help with my co-op board & permits that I needed. Everything came in on time , they cleaned up everyday before leaving. I didn’t need to do anything. I highly recommend Knockout if you want a stress free renovation project!
Reply from Knockout Renovation Services Inc.
2022.10.26
Thanks Tracy! We look forward to working with you again!
We love what we do and when clients are appreciative, it's even more rewarding!
We love what we do and when clients are appreciative, it's even more rewarding!
Don't be fooled by appearances! Keith, the owner, presents very well and the proposal seemed very professional. However it soon became apparent that Keith was mostly in the background and that his project managers are the people I would be dealing with on a daily basis. I was assigned 2 different project managers, the second hardly better than the first. From the beginning until the end it was email after email with stuff constantly falling through the cracks; mistakes being made. These project managers were not professional or good at dealing with people. I was quoted something like 50k in the beginning and the final sum was more than 4 times that. To be fair, the project grew and changed a lot but Knockout wasn't experienced or professional enough to accurately predict and prepare me for the cost and scope of the work. The work itself was shoddy in places and the finishing work left a lot to be desired. The final straw was the bathroom remodel. The tiling was so bad I couldn't believe my eyes. After a lot of screaming and yelling they agreed to redo the bathroom tiling; and thats the only reason I'm giving them 2 stars instead of one; because they realized and corrected their mistake.
Reply from Knockout Renovation Services Inc.
2023.10.10
We again apologize for the client's dissatisfaction! The transformation of this one-bedroom apartment is amazing! This project was done in 2020/2021. The process of getting there wasn't easy and we put many hours over many months to get it done. There was of course a team of people on the project and I, as the GM, attended many meetings in person, online and by phone to help ensure that everything was taken care of, along with our Designer Project Manager, tradespeople, office coordinator and suppliers.
We removed and redid all of the tile in the bathroom because there were some misaligned tiles. This was because of our quality standards and that we wanted to satisfy the client. It could certainly have been resolved by replacing several tiles. We have many delighted clients and provide a long list to prospective clients. Our embracing of the philosophy of continuous improvement has resulted in ever better service than when we did this project in the middle of the pandemic and still, the project turned out great!
We removed and redid all of the tile in the bathroom because there were some misaligned tiles. This was because of our quality standards and that we wanted to satisfy the client. It could certainly have been resolved by replacing several tiles. We have many delighted clients and provide a long list to prospective clients. Our embracing of the philosophy of continuous improvement has resulted in ever better service than when we did this project in the middle of the pandemic and still, the project turned out great!