Initial contact and delivery went well and fast.
Used product arrived unusable: Sseats were uncomfortable after 20 minutes, moist on delivery and some of the chairs were unable to rise up. Asked for return but company argued for a £99 delivery charge + 20% restocking charge.
So we spent nearly £800 on chairs that, if returning them, we'd get about £300 back.
Poor customer service and we now have 10 unusable chairs that we can't even sell on.
Recommendation: do not buy used from this company and don't rely on returning a faulty product.
I got the Used Herman Miller Sayl Full Spec chair, and it's pretty good for the price
I got a used chair, it said it was slightly sun damaged, and deep cleaned and serviced (kind of a lie as I had to spend 1 hour after getting it cleaning the thing). Left handle bar was slightly loose making it easy to accidentally lower and the bottom part was slightly loose causing it to sweek. Lucky it has a 1 year warranty I'm pretty sure hopefully that can cover repairing the loose parts. Other than that everything is fine, but once again not perfect, but for a usually $950 chair for $150 I can't complain.
Date of experience: 19 August, 2025
Date of experience: 19 August, 2025
Great Service at a areasonable cost
Great experience, the team turned up in the morning and took our old desks away for a really competitive price and delivered and set up our new desks within 10-15 minutes.
They did a great job and would definitely use them again and recommend them to anyone.
I was only buying one chair for use in my home office and experienced great communication with the team over the website chat. Arranged to go their office to compare a couple of options and they were ready for me at the time and date as agreed. Product was as per their website, and they took the time to explain the features. Great experience and would recommend.
I can't speak highly enough of this company. From the outset, their communication was clear and timely. On the delivery day, the team assembled the furniture efficiently, and took care to remove all packaging, leaving no mess behind. I would highly recommend this company to anyone in need of quality furniture and reliable delivery.