It’s disappointing that all the comments are a year old - this centre is not five star. I toured the centre last week and what I witnessed in each of the rooms was disturbing. When I finished the tour, I ‘met’ the director (Jess). The way I was spoken to (as a prospective family) was appalling. To think she is the face of the company and supposedly running the centre is nothing but concerning. When I attempted to raise my concerns about this with management, I was met with defensiveness and excuses. It seems there was also no communication between the previous and new owners about transitioning crucial information across. I would not recommend sending your child here.
The team at Kids Club Symonston are AMAZING. From the moment I walked in for our tour I knew it was the place for us. I had the challenging job of transitioning a 2 and 3 year old who have never been separated from me. The staff built relationships with my children and even made transition booklets for them to take home in preperation for the next day. I spent a lot of time in the centre ensuring my children felt safe and comfortable before leaving them. In this time I watched the staff interact with ALL the kids in a respectful, kind and genuine manner. They worked tirelessly to cater to all the kids needs. The stuff sent me updates throughout the day and were fantastic with Centre based communication. I highly reccomend them and am so happy we found such a trusting place to send our kids 💓
Kids club have exceeded my expectations! Only two weeks in and I feel so confident that my child is so happy there with the support of all his wonderful teachers! He will defiantly thrive.
Everyone is so warm and welcoming and I wouldn’t go anywhere else now that we have a place here ☺️
We've been involved with Kids Club for 4 years and it has been a great experience for our family. I've appreciated how the staff have supported my child and helped him to thrive. They always provide fun and engaging learning experiences and look for opportunities to extend skills based on the interests of the kids. It's given me a lot of peace of mind knowing that my child is in such capable hands.
Our son attends Kids Club and loves it. It makes it easier knowing he is enjoying his time and being very well looked after. He always comes home talking about different things he learnt and all the fun they had. All the staff are fantastic and always helpful. I highly recommend Kids Club.
Our eldest was one of the first children in the centre when it opened back in 2017. Our youngest still attends and loves it just as much. I cannot fault the dedication and passion of the Educators, and when we've had questions or concerns about anything to do with the kids they've been able to guide us and provide any extra supports. It's always a difficult thing to find others to help raise your children, but we've always been comfortable with our choice.
We keep repeating that we're so glad we found a spot here when it first opened. Our kid is about move on to kindergarten, and literally grew up at this place, since he was a year old. We didn't even consider free preschool, and went on with Kids Club's education during preschool age. Best child care!
My children have been going there since the centre first opened years ago. We had a couple of childcare centres before them and honestly I am SO glad I moved them to this centre. The staff are all so genuinely kind and genuinely want to be there and care for the kids. I have since moved quite a distance from the centre but absolutely refuse to move them as my children and I are just too happy with the centre, they are 100% worth the long distance travel each day 🌸 Chiara the centre director is honestly the most professional and genuine person. The staff moral throughout the centre only proves the positive workplace that so directly affects how the children are cared for 🌸
My child has been in Kids Club for almost about 4yrs. It has been such a joyful experience. First of all the educators are very good, they are very well trained. I believe most of them have a very good memory and attention to detail. They follow the kids’ interests to design plays/experiments/learning practices. Moreover the facility is very clean and tidy. Lastly the management team and the educators make the kids and families feel like a part of a big family!
For the past 3 years my son has been going to Kids club I could go to work knowing my child was being cared for and learning lots of new skills. Every day i have walked into the centre I am greeted by all of the wonderful staff. The Director Chiara has always been very responsive and keeps the centre running smoothly. I love walking into the centre as it always looks clean and fresh. I am sad this is our last year there.
We’ve been at Symonston since they opened and won’t go anywhere else (we did once and never again). The quality and the care all the staff provide is amazing. They really get to know the kids and the kids adore them all.
While I can't compare it to other childcare facilities since this technically this is our first one, it's been hard to fault this place. The staff are friendly yet professional. They helped us make the transition of our daughter into the new environment as smooth as possible. The facilities are brand new and they have a really nice setup. Lunch is provided for the children and you get a daily journal emailed in the evenings so you can see what they've been up to.