Verified Company
I really wanted to like this place, but unfortunately, this was one of the worst massages I’ve ever had. My friend booked the appointment for the three of us, and I specifically mentioned before the service that I did not want the facial portion of the package. The front desk reassured me that it wasn’t a facial — just a light face massage — but that turned out to be completely untrue.
The experience went downhill immediately. We received almost no instructions about what to do or expect. Once I laid down, my masseuse started working directly on my face without saying a word. She never asked if I was wearing makeup (which I was), and began rubbing and tapping my face in strange circular motions, then applied some unknown substance.
I told her to stop and explained that I have allergies and didn’t want anything put on my face. Because she didn’t speak any English, another staff member had to translate. She stopped briefly, wiped off my face, but then started massaging my face again with the same unknown product. At that point, I was extremely upset and uncomfortable. She also pressed down on my eyelids several times, knocking off some of my lash extensions and even dislodging one of my contact lenses.
Afterward, my friends told me they had almost identical experiences. One of them had oil and water get into her eyes, and the masseuse was extremely rough. By the end of the session, all of our faces were burning.
I had also added a hot stone massage, which I deeply regretted. It felt awkward and unprofessional — at one point she just handed me an oily stone to hold for no reason. She kept pulling my hair throughout, and my friend said her stylist didn’t even use conditioner, only shampoo, which makes no sense for a “head spa.”
At the end, the masseuses began hitting the backs of our heads and pounding on our backs and shoulders — not in a therapeutic way, just harsh and uncomfortable. There were no instructions afterward; we had to figure out ourselves that we were supposed to move for a “blowout,” which ended up being a quick, rough blow-dry using cheap Pantene products.
To top it off, as soon as the massages were over, the masseuses literally ran out of the building, and the host seemed eager to rush us out as well.
Overall, this was an extremely disappointing and uncomfortable experience from start to finish. I truly hope management takes this feedback seriously because the lack of communication, professionalism, and basic care was unacceptable.
Reply from Head Harmony SPA
2025.11.17
Hi Angela, thank you for taking the time to share your detailed feedback. We are truly sorry to hear about the discomfort you experienced and that your visit did not meet the standards we aim to provide. Your experience is not reflective of the level of care, communication, and professionalism we work hard to maintain.
We take your concerns very seriously — especially regarding communication, product use, pressure levels, and respect for your preferences. We are already reviewing this situation with our team to ensure clearer instructions, better consent around facial steps, and improved training for massage techniques and client communication.
We would appreciate the opportunity to speak with you directly so we can better understand what happened and make things right. If you’re open to it, please contact us at your convenience. Your feedback is extremely valuable, and we genuinely want to ensure no guest ever feels uncomfortable or unheard.
Thank you again for bringing this to our attention.
We take your concerns very seriously — especially regarding communication, product use, pressure levels, and respect for your preferences. We are already reviewing this situation with our team to ensure clearer instructions, better consent around facial steps, and improved training for massage techniques and client communication.
We would appreciate the opportunity to speak with you directly so we can better understand what happened and make things right. If you’re open to it, please contact us at your convenience. Your feedback is extremely valuable, and we genuinely want to ensure no guest ever feels uncomfortable or unheard.
Thank you again for bringing this to our attention.
I had an amazing experience at this head spa! The service was high-quality from start to finish, and the staff went above and beyond to make sure I was comfortable. The treatment was incredibly relaxing and exceeded all my expectations. I left feeling refreshed, rejuvenated, and completely satisfied. Highly recommend!
Reply from Head Harmony SPA
2025.11.16
Thank you, Jennifer! We’re so happy you enjoyed your visit and felt completely comfortable and cared for. It means so much to hear that the treatment exceeded your expectations. We truly appreciate your recommendation and can’t wait to see you again!
Absolutely the best experience ever! I had Tam for a deep harmony revive and my husband had Nicole. Tam was so incredible! My hair is pretty long, it goes down to my hips. Tam made my scalp feel so fresh. The entire experience was so relaxing. I don’t even know what my favorite part was. The facial, the massage, the blow drying of my hair?!?! Everything was so relaxing!! Tam, if you’re reading this, we’re best friends now.
Reply from Head Harmony SPA
2025.11.16
Thank you, Leah! We’re so happy to hear you and your husband had such a wonderful experience. Tam will absolutely love your message — especially the “we’re best friends now” part! Your long hair is stunning, and we’re glad the treatment left your scalp feeling fresh and revived. We can’t wait to see you again soon!
Was such a peaceful experience! Such an elegant, relaxing and clean place. Definitely will be back soon!
Reply from Head Harmony SPA
2025.11.09
Thank you, Symantha! We’re so glad you had a peaceful and relaxing experience with us. It means a lot to know you enjoyed the space — we can’t wait to see you again soon!
Kelli did an amazing job on my Luminous Elegance Facial! It was so relaxing and felt fabulous. I will definitely book again.
Reply from Head Harmony SPA
2025.11.09
Thank you so much, Samantha! We’re delighted to hear you loved your Luminous Elegance Facial and had such a relaxing experience. Kelly will be so happy to hear your kind words. We look forward to seeing you again soon!
This was a refreshingly unique experience that I thoroughly enjoyed and cannot wait to return! Nicole did an amazing job. The experience went from relaxing to invigorating. I felt refreshed and ready to tackle my day. I look forward to returning soon!
Reply from Head Harmony SPA
2025.10.22
Thank you so much, DaLynn! We’re so happy to hear you enjoyed your experience and felt refreshed after your visit. Nicole will be thrilled to hear your kind words. We look forward to seeing you again soon!
I was hoping for an excellent experience from the other reviews I read, but unfortunately, that was not the case. A few things happened that made my experience today not as relaxing as I would have hoped, especially for paying $110 for the deep harmony revive service and being a first-time customer. First, I walked in five minutes before my appointment and waited 45 minutes for an employee to come up to the front and check me in.
Then, when I was brought to the room, the employee (Kelly), did not give me any explanations or instructions before beginning the service - she just walked me to the room, pointed at the bed, and shut the door behind her. I wasn’t sure what to do as this was my first head spa experience. When she returned a few minutes later, she held up the folded up towel from the bed and demonstrated wrapping it around herself and snapping it together. I told her I now understood and she left the room again. Not 2 minutes later, she knocked on the door and walked right on in despite me saying “please wait a minute I’m still undressed” and did not wait for me to finish covering myself back up with the towel (I was shirtless). I was in the middle of snapping the ends of the towel together when she walked over and finished snapping it herself without me asking her for help. I was extremely uncomfortable with the interaction. I sende she may not have spoken English well, but that’s not an excuse for not informing the customer and not being respectful of privacy.
When she began the relaxation treatments, I could hear 2 other customers talking very loudly with each other right outside the door as their services were wrapping up, and Kelly also accidentally sprayed cold water on my ears during the relaxation portion when she was moving part of the equipment, which continued to make it very hard for me to relax. At one point during the service, the music in the room also kept glitching and skipping for a few minutes, and I had to tell her the water was cold when she began rinsing my hair which again made it hard to relax and enjoy the treatments.
At the end when I had finished puting my clothes back on, Kelly again gave me no instructions and I waited for her to return to the room for several minutes. Finally, I opened the door and I saw her waiting for me in the next room to blow dry my hair.
I will not be back and do not recommend this place for anyone else.
Reply from Head Harmony SPA
2025.10.13
Dear Emily,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, especially for your first visit. We sincerely apologize for the delays, lack of communication, and any discomfort you experienced during your time with us.
Please rest assured that we take your comments seriously, and we are addressing the issues you raised with our team. We are committed to improving our services to ensure a more relaxing and comfortable environment for all of our guests, especially when it comes to clear communication and respect for privacy.
We greatly appreciate that you gave us a chance and left us a review—your feedback is invaluable in helping us grow and provide better experiences. If you ever choose to visit us again, we would love the opportunity to provide you with the relaxing experience you deserve.
Thank you again for sharing your thoughts, and we hope you will consider giving us another chance in the future.
Best regards,
Mike Ma
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, especially for your first visit. We sincerely apologize for the delays, lack of communication, and any discomfort you experienced during your time with us.
Please rest assured that we take your comments seriously, and we are addressing the issues you raised with our team. We are committed to improving our services to ensure a more relaxing and comfortable environment for all of our guests, especially when it comes to clear communication and respect for privacy.
We greatly appreciate that you gave us a chance and left us a review—your feedback is invaluable in helping us grow and provide better experiences. If you ever choose to visit us again, we would love the opportunity to provide you with the relaxing experience you deserve.
Thank you again for sharing your thoughts, and we hope you will consider giving us another chance in the future.
Best regards,
Mike Ma
Best head spa I’ve had! Tam was very nice and has very good massaging techniques. Highly recommend
Reply from Head Harmony SPA
2025.10.13
Dear Quinee,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with us and that Tam's massage techniques left a positive impression. We truly appreciate your kind words and your recommendation—it means a lot to us!
We look forward to welcoming you back for another relaxing visit soon.
Best regards,
Mike Ma
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with us and that Tam's massage techniques left a positive impression. We truly appreciate your kind words and your recommendation—it means a lot to us!
We look forward to welcoming you back for another relaxing visit soon.
Best regards,
Mike Ma
So relaxing !!! Loved it
Reply from Head Harmony SPA
2025.10.13
Dear Zehra,
Thank you so much for your kind words! We're so happy to hear that you had such a relaxing experience with us. It’s always a joy to know our guests leave feeling refreshed. We can’t wait to welcome you back for another soothing session!
Best regards,
Mike Ma
Thank you so much for your kind words! We're so happy to hear that you had such a relaxing experience with us. It’s always a joy to know our guests leave feeling refreshed. We can’t wait to welcome you back for another soothing session!
Best regards,
Mike Ma
This was one of the best experiences! Nicole was amazing and the entire day was delightful. When you walk in, you are greeted by the staff and then guided to your room. The Golden Stone treatment is absolutely incredible! If you love your hair washed when you get a haircut, you need to book this! It is an hour and a half of pure bliss!!!! I highly recommend!! Thanks, Nicole!❤️
Reply from Head Harmony SPA
2025.10.13
Dear Jennifer,
Thank you so much for your glowing review! We’re so happy to hear that you had such an amazing experience with us, and we’ll be sure to pass along your compliments to Nicole. The Golden Stone treatment really is a special experience, and we’re thrilled you enjoyed it! It’s wonderful to know that your visit was pure bliss from start to finish.
We truly appreciate your recommendation and look forward to welcoming you back for another relaxing day with us soon!
Best regards,
Mike Ma
Thank you so much for your glowing review! We’re so happy to hear that you had such an amazing experience with us, and we’ll be sure to pass along your compliments to Nicole. The Golden Stone treatment really is a special experience, and we’re thrilled you enjoyed it! It’s wonderful to know that your visit was pure bliss from start to finish.
We truly appreciate your recommendation and look forward to welcoming you back for another relaxing day with us soon!
Best regards,
Mike Ma
Such a great experience! Nicole was so sweet and the best!! I can’t wait to come back!💓
Reply from Head Harmony SPA
2025.10.26
Thank you so much! We’re so happy you had a great experience with Nicole — she’ll be thrilled to hear your kind words! We can’t wait to welcome you back soon. 💆♀️✨
This was my first time ever getting this type of massage & I completely recommend it. Is a unique & pleasant experience. Nicole was so good & warm welcome with me. Definitely will pick again the golden stone renewal pack!
Reply from Head Harmony SPA
2025.10.26
Thank you so much for sharing your first experience with us! We’re so happy you enjoyed the Golden Stone Renewal treatment and felt welcomed by Nicole. We can’t wait to see you again for your next visit! 💆♀️✨
