Verified Company
JW cleaning is a great business! I've worked with the owner to help support her on a few business items, she's passionate about offering the best service to her customers and wants to ensure she offers a great experience for her employees!
Reply from JW Cleaning LLC
2025.12.11
Thank you for your kind words Nicki!
JW Cleaning Anoka, MN 🍊💙
JW Cleaning Anoka, MN 🍊💙
JW Cleaning has been cleaning my house weekly for several months. Each team member that has cleaned my house has done a great job! They are kind, detailed, and reliable. Highly recommend them for your home cleaning needs ☺️.
Reply from JW Cleaning LLC
2025.12.10
Thank you for the wonderful review, Leah! The team loves cleaning for you!
JW Cleaning Anoka, MN 🍊💙
JW Cleaning Anoka, MN 🍊💙
I have been very happy with my cleaning services. Leah did an amazing job with the initial deep clean, and two routine cleanings have been completed with the same professionalism each time. Every person that I have had contact with has been awesome. I highly recommend JW Cleaning.
Reply from JW Cleaning LLC
2025.12.08
Thank you for the amazing review, Sandra!
JW Cleaning Anoka, MN 🍊💙
JW Cleaning Anoka, MN 🍊💙
AMAZING! Aurora, Caitlin and Kaylee deep cleaned my home and it has never looked better. They were timely, thorough, professional and meticulous. Because of the quality of their work and the responsiveness of the company, I have signed up for their monthly cleaning service.
Reply from JW Cleaning LLC
2025.11.19
Thank you, Nancy!! We love what we do!
JW CLEANING/ANOKA, MN 🍊💙
JW CLEANING/ANOKA, MN 🍊💙
Alexis was very friendly and
did a fantastic job! Our house has never looked this clean before. She was very thorough and went above and beyond what we expected. We would love to have her everytime.
.
Reply from JW Cleaning LLC
2025.09.06
Thank you! We're so happy you are extremely pleased! Aurora is Amazing!! 🍊 💙
JW Cleaning/ Anoka County
JW Cleaning/ Anoka County
Nora & Caitlin did a wonderful job! I’d highly recommend JW Cleaning to all friends & family. It’s such a relief to have this experience as my knees can’t handle it like when I was younger. Bonus… it’s our wedding anniversary today (a great gift to give each other)! Thank You!!!
Reply from JW Cleaning LLC
2025.11.10
Thank you, Lynn, for such a glowing review! HAPPY ANNIVERSARY!! What a wonderful gift to give yourselves. 💙
JW Cleaning Anoka, MN 🍊💙
JW Cleaning Anoka, MN 🍊💙
Jen and her company are absolutely fantastic. They put their heart and soul into every cleaning and truly care about the client experience! You can tell that there is true passion within this company. I highly recommend reaching out to them if you are in search of a rockstar, cleaning experience!
Reply from JW Cleaning LLC
2025.11.10
Thank you so much for your kind words! 💛 It truly means the world to our team to hear that our passion and care shine through to our clients and community. We put our heart into every clean and every client relationship, and feedback like this reminds us why we love what we do. We’re so grateful for your support and recommendation!
JW Cleaning Anoka, MN 🍊💙
JW Cleaning Anoka, MN 🍊💙
I originally found JW Cleaning online. We have a 2000 sq ft condo in the north loop of Mpls. All one level, no pets, no kids + are very well versed 'cleaning clients' in the way of pick up, clearing all counters, areas, etc. First, this company communicates ALOT, which I appreciate. Their original quote for an initial deep clean was 2 times the amt. than we have ever paid to have someone clean our condo. But, I thought. I will give it a try. The first time the team came, I was very impressed. The cleaning, while very expensive, honestly was worth the expense ($425). I was very happy. I then scheduled a reg. cleaning one month later. This time $260, again, alot more than we are used to paying for our one level unit (considering we are very clean people, etc.) -- yet, I agreed. However, instead of sending their 'experienced' cleaners (their language), they sent in someone new. This time, I was very disappointed with the cleaning + communicated right away with pictures, videos, etc. of my shower, sinks, etc. The owner offered to send someone to re-clean, but we could not make a time work within the following 2-3days. She then refunded me $50 for the inconvenience. I was satisfied. One month later, I scheduled another cleaning. Because the cleaner had to park 2 blks away, I was told I would be charged an addtl $12 for my cleaning. I thought weird, but agreed. This time, the service was very bad. The floors in my bathroom were never done, the shower doors never wiped down, the entrance to the shower never wiped (a great deal of dust at the lip of my shower), the area behind my tub (just tile on top of the tub area) never wiped, my kitchen sinks were 100% forgotten (never cleaned), I found debris (garlic bulb leaves) behind my kitchen garbage, the kitchen floors never done and loads of dust bunnies throughout the house. I reached out to the owner. I asked for a refund of $60, she was okay with that. When I asked for the refund, she then 'let me go' as a client because they found the parking was too much for them. 24hrs later, I ended up just cleaning my entire house again on my own. I found many more things that were never touched which resulted in cleaning myself for over 2hrs. The owner did respond to say thank you for my clear communication each time. Here's the thing: I am def not unreasonable nor a rude person. The owner mentioned that my cleaner was not an 'experienced cleaner'. Their first service was wonderful. Therefore, I assumed that with each clean -- I would receive an 'experienced cleaner' each time. Wouldn't one expect for $260 that you would receive 'experienced cleaning' each time? Sadly, this is the tale of so many cleaning services. There to impress you on the very first clean so that you hire them again. Then once they have you as a client, they send in a contracted team that does 1/4 of the effort. Again, the owner was nice when we corresponded. I am only giving this (less than perfect) review because I use reviews of local businesses when I hire them as to save myself time, energy, effort + money. I assumed with their current reviews that I would never run into their scenarios I experienced. If your time is valuable + service value is important to you in a time when 'where we spend our money is very important', then I find it important that you should know this information re: JW cleaning before hiring them yourself.
——
I appreciate your response, Jen. Truly.
I am simply comparing a value of your services to the cost you are charging.
Clients’ schedules + calendar adjustments are a part of all everyday business in 2025.
Having grace + patience for mistakes is given — yet after 2 attempts + the second cleaning, much worse, which resulted in having to clean my own home for two hours is not acceptable. At the price point you are at, you will have higher expectations of your clients. We spent over $1000 with your company for ONE good clean. This is why I took the time to write my review. It is important for those in the future to understand your business model.
Reply from JW Cleaning LLC
2025.11.10
Leslee,
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience regarding the recurring cleanings didn’t meet your expectations. Our team genuinely tries our best to provide consistent, quality services and truly has a heart to serve and take accountability.
We made every effort to work with your ever-changing scheduling needs and the ongoing parking issues, which required our cleaners to park several blocks away while carrying all cleaning supplies and equipment. Since this is not a typical situation or expense, the parking charges were simply to cover the additional costs and time it required for our team to access your home. Once you submitted your complaints, the parking fee was not added, along with a partial refund provided.
Regarding the cleanings themselves —For your subsequent visits, we assigned a newer cleaner who lives nearby to help with scheduling efficiency. As concerns came up, we used your detailed feedback to help her learn and grow in her role. At JW Cleaning, we believe in treating everyone with grace, accountability, and support as they develop their skills.
I’d also like to clarify something you mentioned: I did not say that we “only send experienced cleaners for deep cleans.” Although that is true being we of course wouldn’t send an inexperienced cleaner to complete a deep clean. What I said was, “Typically, I would say we’ll be sure to send a seasoned cleaner only, out to your place from now on to ensure we have no issues. Unfortunately, the parking issue is a big concern especially with the winter months coming just around the corner so I’m sad to say I don’t think we can continue to service your home due to the parking issues as there does not seem to be a convenient and close place to park. Again, I am so sorry we failed you these last two cleans Jen” My intention was to assure you that, given the ongoing challenges, we would send someone with a longer track record of providing consistent quality moving forward.
Our team truly tries our best to provide quality services, and sometimes, yes — we miss the mark and need to step back, reevaluate, and make improvements, just as any company that is growing and learning would have to do. It’s really disheartening to see that you felt the need to leave this review after we’ve done everything in our power to communicate openly, take accountability, and make things right. As a businesswoman yourself, I pray that you offer others grace and understand that mistakes happen and sometimes people need a little extra time to get things right. This is how we choose to treat all people, clients and team members alike. 😊
Like I said I appreciate your feedback as we are growing and do need to reign things in. Our goal has always been and will always be, to provide our clients with the best quality possible, and to also take accountability when needed and to take that information and improve.
We sincerely wish you all the best and hope you find a cleaning service that’s a great fit for your home and expectations and apologize for the issues and poor quality we provided
Warm regards,
Jen — Owner, JW Cleaning
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience regarding the recurring cleanings didn’t meet your expectations. Our team genuinely tries our best to provide consistent, quality services and truly has a heart to serve and take accountability.
We made every effort to work with your ever-changing scheduling needs and the ongoing parking issues, which required our cleaners to park several blocks away while carrying all cleaning supplies and equipment. Since this is not a typical situation or expense, the parking charges were simply to cover the additional costs and time it required for our team to access your home. Once you submitted your complaints, the parking fee was not added, along with a partial refund provided.
Regarding the cleanings themselves —For your subsequent visits, we assigned a newer cleaner who lives nearby to help with scheduling efficiency. As concerns came up, we used your detailed feedback to help her learn and grow in her role. At JW Cleaning, we believe in treating everyone with grace, accountability, and support as they develop their skills.
I’d also like to clarify something you mentioned: I did not say that we “only send experienced cleaners for deep cleans.” Although that is true being we of course wouldn’t send an inexperienced cleaner to complete a deep clean. What I said was, “Typically, I would say we’ll be sure to send a seasoned cleaner only, out to your place from now on to ensure we have no issues. Unfortunately, the parking issue is a big concern especially with the winter months coming just around the corner so I’m sad to say I don’t think we can continue to service your home due to the parking issues as there does not seem to be a convenient and close place to park. Again, I am so sorry we failed you these last two cleans Jen” My intention was to assure you that, given the ongoing challenges, we would send someone with a longer track record of providing consistent quality moving forward.
Our team truly tries our best to provide quality services, and sometimes, yes — we miss the mark and need to step back, reevaluate, and make improvements, just as any company that is growing and learning would have to do. It’s really disheartening to see that you felt the need to leave this review after we’ve done everything in our power to communicate openly, take accountability, and make things right. As a businesswoman yourself, I pray that you offer others grace and understand that mistakes happen and sometimes people need a little extra time to get things right. This is how we choose to treat all people, clients and team members alike. 😊
Like I said I appreciate your feedback as we are growing and do need to reign things in. Our goal has always been and will always be, to provide our clients with the best quality possible, and to also take accountability when needed and to take that information and improve.
We sincerely wish you all the best and hope you find a cleaning service that’s a great fit for your home and expectations and apologize for the issues and poor quality we provided
Warm regards,
Jen — Owner, JW Cleaning