Verified Company
Update 12/11: After sharing my concerns, I called Heritage’s support team and spoke with a supervisor who was proactive, understanding, and willing to discuss the service visit in detail. We went over what happened, what could have been handled differently, and how the experience served as a learning opportunity for both myself and Heritage. They worked to make the situation right and offered to follow up with the original annual inspection and cleaning service, which I genuinely appreciated.
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I want to start by acknowledging that my boiler is original to my 1981 home, very old, and poorly maintained, so I understand issues can happen. We scheduled Heritage Home Service for a routine checkup after noticing exhaust fumes, and while the technician was kind, polite, and clearly concerned about safety, the appointment shifted quickly once he tested the safety relief valve—a pressure-release device that prevents unsafe pressure buildup—which failed to close. Instead of moving into the tune-up work we had scheduled, the focus turned to repairs: $493 for the relief valve, along with pointing out corrosion on the fast-fill/combination valve, bringing the potential total to nearly $1,800 before any maintenance had begun. His concern for the system seemed genuine, but the conversation moved very quickly into replacement estimates of $25,000–$30,000 with financing options, which felt overwhelming during what we expected to be a basic service call on a 5-degree day. I let him know I needed time and didn’t want to proceed with major repairs, and although he respected that, he still installed a new relief valve to get the system circulating again, which I appreciated. He mentioned the system was full of air but didn’t offer guidance, and I later bled the lines myself in under 30 minutes, which made me wish we had been given simple steps or alternatives. In the end, I paid about $500 for a visit that left the boiler mostly unchanged aside from a $20 valve, with the system still full of air that could put extra strain on the motor. While I understand labor costs and the challenges of working on a 40-year-old unit, the rapid shift from routine service to high repair costs and replacement talk left the experience feeling more reactive than supportive. The technician was professional and seemed to be doing his best within his guidelines, but for older systems, I think Heritage could take a more consumer-friendly approach; the value wasn’t there for us, and homeowners with aging boilers should be aware of how quickly costs can rise.
Reply from Heritage Home Service
2025.12.11
We're truly sorry for any inconvenience you've faced. Our goal is to provide excellent services, and we've fallen short of that for you. We would appreciate the chance to rectify the situation and regain your trust. Please call us at +1 603-255-5869 so we can better understand your experience and take appropriate steps to improve our services. UPDATE: Jeremy, one of our team mebers, spoke with you over the phone. He had a good conversation with you and it ended with you saying you'd change your review! Thank you so much for taking the time to speak with us and trust us. Have a great Holiday!
Sean and his partner did a great job! It wasn't as bad as I thought. Very professional! I will use your service again. Thank you, Trisha
Reply from Heritage Home Service
2025.12.11
Trisha Gillespie, your review made our day! We are overjoyed to hear that you were satisfied with the services you received from us at Heritage Home Service - Auburn, NH. Thank you for choosing us for your needs - we appreciate your business.
I converted from a propane fueled holding tank for my hot water to an electric hybrid heat pump water heater. Chris and Dan (plumbers) and Bryce (electrician) did an excellent job. Everything was done neatly and the materials and components used are well made. The crew showed up on time and were very respectful of my property. A shower valve was also replaced in my bathroom. I never heard of Heritage Home Service before and glad that they did my job. I wouldn't hesitate to contact them again in the future.
Reply from Heritage Home Service
2025.12.10
Thank you, az1407t! Our team takes pride in delivering high-quality work and exceptional customer service. Your positive review is a testament to our commitment to providing the best services in Auburn. Thank you for choosing us for your water heater service, and we hope to have the opportunity to assist you again in the future.
Excellent service and very friendly! Answered all questions and fixed issue right away!
Reply from Heritage Home Service
2025.12.10
Rainsford Deware, thank you for the positive feedback! We are thrilled to hear that you were pleased with the services provided by our team. Your satisfaction is our top priority, and we are grateful for your support.
Great experience. My furnace went out on a freezing cold Sunday morning. Tyler was at my house by that afternoon getting us back up and running! Tyler was so nice!
Reply from Heritage Home Service
2025.12.10
We are so grateful for your 5-star review! Hearing that our services met your expectations at Heritage Home Service - Auburn, NH is truly rewarding. Thank you for choosing us, and we hope to work with you again in the future.
I called Heritage with an issue with the furnace, which has shut off several times over the past 12-18 months Several service calls have been made with no obvious problem identified. After yearly maintenance just 2 weeks ago it shut off again. Today Mike and Colton came snd spent several hours checking everything, and tentatively diagnosed a problem with the pump being thick and sludgy. They removed and cleaned the pump and reported it sounded better and ran easier. Hopefully this will work. They explained everything to me clearly and I appreciate their work. Hopefully no more shutoffs!
Excellent work done by Dan would like to have him do the service in the future.
Reply from Heritage Home Service
2025.04.14
Wow, thank you for the awesome review! We are delighted to hear that you had a 5-star experience with Heritage Home Service - Auburn, NH. Our team works hard to provide top-notch service, and we are thrilled that it did not go unnoticed.
Marc was excellent and explained everything thoroughly and did not try and sell me on a service I do not need. He reached out to co-workers for assistance via a phone to get me a clear solution to my problem. I appreciated his professionalism. A quote was provided for the fix of my issue however my home is still under a builders warrantee. If I need heritage to come back I will definitely call them.
Reply from Heritage Home Service
2025.12.09
gerald Murchison, we are thrilled to receive your wonderful review! It is wonderful to hear that you were satisfied with the services provided by our team. Thank you for taking the time to share your positive experience with us.
Very friendly, extremely helpful appreciate your time and service
Reply from Heritage Home Service
2025.12.09
Brianna Albridge- Thank you for the kind words and for recognizing the hard work of our team at Heritage Home Service - Auburn, NH. We are thrilled to hear that you had a great experience with us, and we look forward to serving you again soon!
Matt Smith and Alex replaced my kitchen faucet and hot water valve. Excellent service.I am very pleased with the service men. Price was reasonable, good senior and vet discount. Would recommend heritage service.
Reply from Heritage Home Service
2025.12.09
Gloria Corbett, thank you for the fantastic review! It is wonderful to hear that you were happy with our services at Heritage Home Service - Auburn, NH. We strive to exceed expectations, and we are grateful that we did so for you.
Very polite, honest and respectful of my home. Provided excellent work, took the time to explain everything. We are very happy with our new furnace and duct work.
Reply from Heritage Home Service
2025.11.26
Roxanne Erickson-Lydon MSN APRN PMHNP-BC RN, thank you for the fantastic review! It is wonderful to hear that you were happy with our services at Heritage Home Service - Auburn, NH. We strive to exceed expectations, and we are grateful that we did so for you.
