Thank you so much for your continued support! We’re so glad Aaron took great care of you. We truly appreciate your loyalty over the years and look forward to being there whenever you need us!
Thank you so much for the kind words! We truly appreciate your support and are so glad you had an exceptional experience with us!
Abba Gross2026.08.27
Extremely courteous and informative. They were punctual and efficient with the diagnosis of the AC issue I had and fixed it right away. I surely recommend these guys. Thank you!
Thank you so much for the wonderful review! We’re glad we could diagnose the issue quickly and get your AC back up and running right away. We truly appreciate your kind words and recommendation, and we look forward to being there whenever you need us!
kobi erez2026.08.21
Excellent company! They were professional, knowledgeable, and took the time to properly diagnose the problem. They explained everything clearly, showed up on time, and made sure the system was working properly before they left. Great service, fair pricing, and very reliable. Highly recommend.
Thank you for your review! It was a pleasure servicing your HVAC needs. We look forward to working with you again.
Michael Greenbaum2026.08.06
Aaron and his team were great. Repaired the leak and were very clean and professional. Hope I don't need their services again but, if I do, they will be my first call!
Thank you for your wonderful review! We're so glad to hear that Aaron and the team were able to repair the leak and provide the clean, professional service you deserve. While we hope your system continues to run smoothly, we're grateful to know you'll think of us if you ever need HVAC service again. Thank you for choosing Jacob's Ladder Heating & Cooling!
Roy L.2026.08.03
This is not a good company. Do not use them for anything.
There are plenty of other HVAC companies in the area. I highly suggest using them.
So Aaron from Jacob's Ladder called me prior to coming out to my house. I told him exactly what was wrong with my AC unit. I explained that I was going up north and that my girlfriend would be at the house. He said it would be $99 for the service call and $200 for the connector. He promised he would call me if it would be anymore.
I was shocked when I got back and seen a $420 bill that was not itemized. I did not get a call. I feel like he took advantage of my girlfriend.
We had planned on getting new furnaces and AC units for two homes but we will definitely be using a different company.
We're sorry to hear you were disappointed with your experience.
To clarify, we spoke by phone before and during the service, and approval was given to replace the failed component so your air conditioner could be restored to operation. Since authorization had already been provided, no additional approval call was needed before completing the repair.
Our pricing is standardized for every customer and is never adjusted based on who is home. We would never take advantage of a customer or a family member.
We understand unexpected repair costs can be frustrating, but we stand behind the work performed and the process that was followed. We wish you all the best with your future HVAC needs.
Renee J Jones2026.07.20
Ryan was great. He was professional and worked expeditiously. Ask for Ryan for all your HVAC needs.
Thank you so much for your wonderful review! We're thrilled to hear that Ryan provided you with professional and efficient service. We'll be sure to pass along your kind words to him—they'll mean a lot. We truly appreciate your recommendation and look forward to helping you with any of your future HVAC needs. Thank you for choosing Jacob's Ladder HVAC!
Thank you for your kind review! We're glad to hear you were happy with the service. We appreciate you choosing Jacob's Ladder HVAC and look forward to helping you again whenever you need us.
Akiva Fordonski2026.07.14
Highly Recommend!!
We just had a new AC unit installed, and the service was absolutely fantastic. Aaron and Ben arrived on time, they were incredibly professional, and got the job done quickly without leaving a mess. The house is freezing cold now, and the pricing was very fair. Will definitely be using them for all our future HVAC needs!!!
Thank you so much for your wonderful review! We're thrilled to hear that Aaron and Ben provided you with prompt, professional service and left everything clean after your new AC installation. Knowing your home is nice and cool and that you felt you received fair pricing means a lot to us. We truly appreciate your recommendation and look forward to being your trusted HVAC company for many years to come!
Elizabeth Lewis2026.07.07
Jacob’s ladder did a great job fixing my central air unit. Response time was same day and service was scheduled and completed successfully same day. My service repair guy was kind and updated me every step. What really impressed me was the unexpected follow up call. That’s great customer service. That shows courtesy and compassion. I will seek them if needed in the future and refer my friends and family.
Thank you.
Thank you so much for your kind review! We're glad we could get your AC repaired the same day and that you had a great experience with our team. We truly appreciate your recommendation and look forward to being there whenever you need us. Thanks for choosing Jacob's Ladder Heating & Cooling!
Ovadia Dillion2026.06.30
Very professional and friendly. Competitive pricing. Would recommend and use again.
Update.
They continue to be very quick at responding and we really enjoy working with them.
Thank your for your review. We appreciate your business and look forward to maintaining your new a/c unit.
S.2026.06.29
I had an awful experience with this company. I would not recommend them for anything. 0/10
We called Jacob's Ladder for a SIMPLE HVAC check-up for the summer season. We had not had a single issue with our furnace or A/C since we bought our new house only a few months ago, but figured it was a good idea to get established with a local HVAC company! :) We were going to sign up for their new maintenance plan too. They sent out a tech who did a check-up on our unit. He mentioned he noticed some things on our furnace that could be addressed during the Fall season check-up and he said the A/C was running well. Paid him and he left.
After a while, it was getting chilly, so I turned the heat back on. I immediately smelled BURNING and shut it down. Called Jacob's Ladder immediately and they told us to keep running the furnace and the smell should "burn off" (perhaps it was the smell of a spray the tech used). Tried to turn the furnace on again-- ...nothing. Tried to turn on the AC-- nothing. Called back and the owner tells us "the tech TOLD YOU your furnace is a FIRE HAZARD and you should NEVER have turned it on!"
First of all, the tech absolutely NEVER said that and never in my wildest DREAMS would I run a furnace that I was told is a FIRE HAZARD. (Secondly... if the tech told us that, I would have asked him to... I don't know... FIX IT?!?!?!) I would need to be seriously disturbed to try to burn my house down. We asked if he could send the technician back out, and he said we would need to wait a few days with NO HVAC and a burning smell in our home. So we either had to wait a few days or try to find someone else to help us. (See Owner’s response to me— he whines about us canceling the “no charge” appointment after we found someone else. Sorry, but IDGAF. Your company almost destroyed our furnace, so I don’t owe you shit.)
So, obviously we called a different company immediately, who got us on the schedule the NEXT DAY. They discovered that the technician from Jacob's Ladder forgot to plug the capacitor back in after the check-up!!!!!!!!!!! ...Hence the electrical burning smell and then the non-functioning systems. The new tech got us up and running again, but mentioned the previous tech's mishap might have done some damage.
We called to request a refund from Jacob's Ladder. They declined. They said we should have given them our business to fix what THEY broke.... LOL!!!! I honestly think the tech is more at fault than the company, but the way the owner handled his mistake was extremely unprofessional and rude. There was no ownership of the issue the tech caused. Don't even give them a CHANCE, because if something goes wrong, you might have this kind of nightmare situation on your hands. At least be accountable to the mistakes of your technicians. Sometimes things go wrong, and I can't blame the company for the actions of one tech, but how the company HANDLES a mistake says a LOT.
PS: The owner later told us the tech's mistake would not have caused the immediate electrical burning. I don't know much about HVAC, but I have internet access... and a quick google search indicates that's a lie.
The new HCAV company (Randazzo’s) was so much more professional and had WAY better customer service. They treated us with respect and were so sympathetic to our situation. I wish we had found them first!!!!
Thank you for your review. We take customer feedback very seriously. I appreciate your distinction between how a technician and the company should handle a mistake. As the person who was communicating with you, I'd like to provide my perspective. During several phone calls, we discussed your original service call, possible technician mistakes, the initial diagnosis, your unsafe furnace, our free return policy, and we scheduled a "no charge" appointment. Unexpectedly, you canceled the appointment an hour before our arrival. We were happy to come out again for free. However, if another company intervenes, it negates our service agreement. We have been, and continue to be, available for assistance. - Jacob
Thank you so much for the 5-star review! We truly appreciate your support and are glad you had a great experience with our team. Thank you for choosing Jacob's Ladder Heating & Cooling—we're always here whenever you need us!
Thank you so much for your kind words! We're thrilled to hear you had an amazing experience working with Aaron. We'll be sure to pass along your feedback to him. We appreciate your support and look forward to helping you again whenever you need us!
Thank you for your kind words! We appreciate you taking the time to leave a review. Providing prompt, professional service is always our goal, and we're glad we could meet your expectations. Thank you for choosing Jacob's Ladder HVAC!
Tuvia Davis2026.06.12
I had a great experience with Jacob’s Ladder HVAC. Aaron came out right away when my AC unit stopped working and quickly diagnosed the issue as a bad capacitor. He was professional, knowledgeable, and had the repair completed in under an hour. It’s hard to find companies that respond this quickly and provide such excellent service. The whole process was smooth, honest, and efficient. I highly recommend Jacob’s Ladder HVAC and especially Aaron for anyone needing fast, reliable HVAC service.
Thank you for the wonderful review! We're so glad Aaron was able to get your AC back up and running quickly. We appreciate your kind words about his professionalism and expertise, and we're grateful for your recommendation. Thank you for choosing Jacob’s Ladder HVAC!
Thank you for your kind words! We truly appreciate your feedback. It was our pleasure to assist you, and we're glad you found our team clear, friendly, and understanding throughout the process. Thank you for choosing us, and please don't hesitate to reach out if we can help with anything in the future.
Frequently asked questions about Jacob's Ladder
How many reviews does Jacob's Ladder have?
Jacob's Ladder has 346 reviews on Trustindex, collected from Google and Trustindex.
What is Jacob's Ladder's average rating?
Jacob's Ladder is rated 4.8 out of 5 based on 346 reviews. 93% of reviewers gave five stars.
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