Louie, we greatly appreciate your five star review. Thanks so much for the opportunity to work with you on your new policies for this spring. We hope to be of service for many years to come!
Ashley Fico2024.07.20
Prior to finding The Feltner Group, I had been with a company that was bought out and another company that was non-responsive. Within a day, Scott was able to address the entire situation and help us maintain the coverage we needed for our business. He is kind, so timely in response to communications, and holds an outstanding knowledge of the field. I felt frustrated and exhausted when I turned to The Feltner Group -- within a day, I knew I was in good hands, my business was protected, and that I no longer needed to be concerned about our policy. I'd recommend their agency to anyone and I look forward to working with them for years to come! Seriously, I wish I had more stars to rate them -- it's rare to find the excellent level of customer service they offer! Outstanding!!
Ashley, thanks so much for the incredible review! We're downright blushing over here 🥰. This is what we strive for every day. We are not perfect, but we definitely aim for the stars. We are grateful to have you as part of The Feltner Family and hope to be of service to you for many years to come.
K R, thanks so much for the 5 star rating. Greatly appreciated! Hope we can be of service for years to come.
Rosanne H. Tackett2024.03.27
The Feltner Group has the best employees, always ready to find the right choice for you.
Sue has a lot of knowledge and experience in insurance and so very helpful .Excellent customer service, 😊
Hi Rosanne, thanks so much for your kind review. And we agree with your sentiments about Sue! She's a true asset to our company. We appreciate your patronage and hope to serve you well into the future.
Tam O'shanter2024.03.26
Friendly and easy to deal with when clarifying coverage for a customer we had in common. Nice local agency.
Michael, we are truly grateful for your review! Thanks so much for being a valued customer. We hope to serve you well for many years to come.
Marlena Anchissi2023.08.29
I finally feel like I have a partner with Scott Newburge, who is looking out for MY company's interests. He helped discover and resolve a $500k+ gap in coverage for my small business that our previous insurance broker had let slide for a decade. Now, I get answers that are timely and insightful rather than the brush off of "you're covered." Thanks Feltner Group
Marlena, we cannot thank you enough for the tremendous review! And we are thrilled to have improved your coverage and given you peace of mind. We look forward to supporting you for many years to come 😊
Always outstanding customer service . I have been with the Feltner Group for 15 years and I highly recommend them .They go above and beyond for their customers !
Hi Deena,
Thank you so much for your kind words and loyalty over the years! We appreciate you and hope you have a great weekend!
Matt Camiolo2022.12.25
I had the pleasure of working with Peter at The Feltner Group and I am extremely satisfied with the service I received. Peter was incredibly helpful and knowledgeable, and he made the process of finding the right insurance coverage for my needs easy and stress-free. He was always available to answer any questions I had, and he took the time to explain my options in a way that was easy to understand.
In addition to his excellent customer service, Peter was able to find me a policy that fit my budget and provided the coverage I needed. I feel confident knowing that I am properly protected thanks to Peter's help.
I highly recommend Peter and The Feltner Group to anyone in need of insurance. They are a reliable andtrustworthy agency, and I will definitely be using them for all of my insurance needs in the future.
Matt, can't thank you enough for the kind, thoughtful and in depth review. So thrilled we were able to meet and exceed your needs. We look forward to working with you for years to come.
Frank,
Thanks so much for taking the time to give us a review. We are grateful for your business and hope to serve you for years to come. Have a terrific day!
Christina Sillick2022.09.28
The team at the Feltner Group is absolutely outstanding to work with. Their customer service is top notch and they make you feel like family. Our initial engagement with them was for our business but we have since moved all of our personal policies to them as well. They are always ready to help and do so happily. I couldn't ask for a better group of people to work with! Thanks for being a great partner for our business and our home!
Christina, we are so grateful for your kind words! It is truly an honor and privilege to have you and your family as customers. We cannot thank you enough for your trust in us. Looking forward to many more years of supporting you.
Christina Becker2022.09.21
The Feltner Group has been an amazing partner in both our personal and business policies. I NEVER hesitate to reach out to ask questions and get guidance. Everyone is SUPER nice and so helpful
Steve, we truly appreciate your business and are thankful you took time out of your day to give us this review. Thanks so much for putting your trust in us! Have a terrific day.
Hi John, Thank you so much for the kind words! We hope you have a wonderful day :)
Rochester F.2022.08.01
Verified
Scott really went above and beyond what was necessary. Despite the fact that he was unable to find a carrier who would be able to fulfill our unique business insurance needs, he took the time to explain all the reasons why this was the case. When I reached out to other companies, I had received the same 'no, we can't help you' generic response, or even a lack of response. Not so with the Feltner Group. Scott was the only one to take the time to exhaust all his resources to see if he could offer us any options, and even when he could not, he was friendly and offered his professional advice. Even though he could not personally help us, I could tell he wanted to! I would recommend the Feltner Group to anyone looking for insurance because it's not about the bottom line with them. It's about the customer.
Verified Company
