Imperial Overhead Garage Door Repair Reviews

Excellent rating

5.0 | 183 reviews

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Imperial Overhead Garage Door Repair

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Hari Bhogi 2025.07.26

Wonderful service and good technicians

Reply from Imperial Overhead Garage Door Repair 2025.07.26

Dear Hari Bhogi,

Thank you so much for your kind words! We're thrilled to hear that you were satisfied with our garage door repair service. Our technicians strive to deliver top-notch service to every customer. We're grateful to have clients like you and we're here for any future garage door needs.

Imperial Overhead Garage Door Repair

Shashi Chadha 2025.07.23

We are very happy with their services. It was a Great experience from start to end. They communicated well.Bret was really good. He reached on time and did a great job with installation of the garage door opener. I wish them all the best.

Reply from Imperial Overhead Garage Door Repair 2025.07.23

Dear Shashi Chadha,

Thank you so much for your kind words! We are glad to hear that you had a great experience with our garage door repair service. Bret will be thrilled to hear he was able to assist you. We truly appreciate your support of our local business.

Best Regards,
Imperial Overhead Garage Door Repair

Denise Scott 2025.07.19

Taylor provided great customer service and quality work. He was knowledgeable and recommended the service/maintenance that was required for the repairs. He was great at communicating his arrival time through the completion of the project. Imperial Overhead Garage Door Repair and their customer service representatives/teams are willing to ensure customer satisfaction even after the problem is solved. I will recommend this company!

Reply from Imperial Overhead Garage Door Repair 2025.07.19

Dear Denise Scott,

Thank you for taking the time to leave such a wonderful review. We couldn't be happier to hear about your positive experience with Taylor and our team. As a local garage door repair business, we always strive for excellence and customer satisfaction. Your recommendation means the world to us. Looking forward to serving any of your future garage door repair needs.

Best wishes,
Imperial Overhead Garage Door Repair

Maris Mumadu 2025.07.19

Very professional, and quick . Needed my damaged garage door done fast, and I was able to with their help

Reply from Imperial Overhead Garage Door Repair 2025.07.19

Dear Maris Mumadu,

We're thrilled to hear about your positive experience with our quick and professional service. We always strive to assist our customers in a timely manner with their garage door repairs. We hope to serve you again in the future!

Best,
Imperial Overhead Garage Door Repair

Steve Legnon 2025.07.19

Please humor me in following along with this lengthy review regarding my experience today with Imperial Overhead Garage Door Repair. Wife and I were enjoying some dinner last night when we heard that stomach-turning, crashing, loud sound, coming from the garage; that if you've ever had a garage spring break on you, its a very familiar sound that you never want to hear. I immediately sent a message on Google requesting estimates. I received over 10 estimates in 5 minutes. Some estimates were very low, but the ratings for most of those companies were "concerning." Fast forward to today, Friday. I had a company lined up to come to the house at noon. However, I received a text after noon stating that the technician was re-routed and that it would be 'later'. 'Later' then turned into 'can't make it today, but can come out on Sunday'. I was then faced with a decision - to wait until Sunday for a very low price, or find someone that could come out on a Friday afternoon on short notice and hopefully, provide a reasonable quote. I chose to take my chances and search for a company that could come out today. Because Imperial had nearly 100% 5-Star reviews and the owner responds to nearly all reviews, I gave Imperial a call. I spoke first with Joe, who was very helpful, provided a reasonable price range and said he could send someone in 30 minutes. I then began texting with Nick, who is the owner, and who was equally friendly, professional and helpful. I was told that Bret (Technician Manager) had finished his previous job and was on his way to my home. Brett arrived, very professional, friendly, and extremely knowledgable. Brett has worked on garage doors nearly his entire life and could probably replace a garage spring with a blindfold. Bret completed the job in less than 30 minutes and was then on his way out. The price was great and the work and professionalism was equally fantastic! Thank you Bret! If anyone is needing garage door work, just make one call to Imperial, you will be pleased. Spoken from a new customer for life!

Please humor me in following along with this lengthy review regarding my experience today with Imperial Overhead Garage Door Repair. Wife and I were enjoying some dinner last night when we heard that stomach-turning, crashing, loud sound, coming from the garage; that if you've ever had a garage spring break on you, its a very familiar sound that you never want to hear. I immediately sent a message on Google requesting estimates. I received over 10 estimates in 5 minutes. Some estimates were very low, but the ratings for most of those companies were "concerning."

Fast forward to today, Friday. I had a company lined up to come to the house at noon. However, I received a text after noon stating that the technician was re-routed and that it would be 'later'. 'Later' then turned into 'can't make it today, but can come out on Sunday'.

I was then faced with a decision - to wait until Sunday for a very low price, or find someone that could come out on a Friday afternoon on short notice and hopefully, provide a reasonable quote. I chose to take my chances and search for a company that could come out today. Because Imperial had nearly 100% 5-Star reviews and the owner responds to nearly all reviews, I gave Imperial a call. I spoke first with Joe, who was very helpful, provided a reasonable price range and said he could send someone in 30 minutes. I then began texting with Nick, who is the owner, and who was equally friendly, professional and helpful. I was told that Bret (Technician Manager) had finished his previous job and was on his way to my home. Brett arrived, very professional, friendly, and extremely knowledgable. Brett has worked on garage doors nearly his entire life and could probably replace a garage spring with a blindfold.

Bret completed the job in less than 30 minutes and was then on his way out. The price was great and the work and professionalism was equally fantastic!

Thank you Bret! If anyone is needing garage door work, just make one call to Imperial, you will be pleased. Spoken from a new customer for life!

Please humor me in following along with this lengthy review regarding my experience today with Imperial Overhead Garage Door Repair. Wife and I were enjoying some dinner last night when we heard that stomach-turning, crashing, loud sound, coming from the garage; that if you've ever had a garage spring break on you, its a very familiar sound that you never want to hear. I immediately sent a message on Google requesting estimates. I received over 10 estimates in 5 minutes. Some estimates were very low, but the ratings for most of those companies were "concerning."

Fast forward to today, Friday. I had a company lined up to come to the house at noon. However, I received a text after noon stating that the technician was re-routed and that it would be 'later'. 'Later' then turned into 'can't make it today, but can come out on Sunday'.

I was then faced with a decision - to wait until Sunday for a very low price, or find someone that could come out on a Friday afternoon on short notice and hopefully, provide a reasonable quote. I chose to take my chances and search for a company that could come out today. Because Imperial had nearly 100% 5-Star reviews and the owner responds to nearly all reviews, I gave Imperial a call. I spoke first with Joe, who was very helpful, provided a reasonable price range and said he could send someone in 30 minutes. I then began texting with Nick, who is the owner, and who was equally friendly, professional and helpful. I was told that Bret (Technician Manager) had finished his previous job and was on his way to my home. Brett arrived, very professional, friendly, and extremely knowledgable. Brett has worked on garage doors nearly his entire life and could probably replace a garage spring with a blindfold.

Bret completed the job in less than 30 minutes and was then on his way out. The price was great and the work and professionalism was equally fantastic!

Thank you Bret! If anyone is needing garage door work, just make one call to Imperial, you will be pleased. Spoken from a new customer for life!

Please humor me in following along with this lengthy review regarding my experience today with Imperial Overhead Garage Door Repair. Wife and I were enjoying some dinner last night when we heard that stomach-turning, crashing, loud sound, coming from the garage; that if you've ever had a garage spring break on you, its a very familiar sound that you never want to hear. I immediately sent a message on Google requesting estimates. I received over 10 estimates in 5 minutes. Some estimates were very low, but the ratings for most of those companies were "concerning."

Fast forward to today, Friday. I had a company lined up to come to the house at noon. However, I received a text after noon stating that the technician was re-routed and that it would be 'later'. 'Later' then turned into 'can't make it today, but can come out on Sunday'.

I was then faced with a decision - to wait until Sunday for a very low price, or find someone that could come out on a Friday afternoon on short notice and hopefully, provide a reasonable quote. I chose to take my chances and search for a company that could come out today. Because Imperial had nearly 100% 5-Star reviews and the owner responds to nearly all reviews, I gave Imperial a call. I spoke first with Joe, who was very helpful, provided a reasonable price range and said he could send someone in 30 minutes. I then began texting with Nick, who is the owner, and who was equally friendly, professional and helpful. I was told that Bret (Technician Manager) had finished his previous job and was on his way to my home. Brett arrived, very professional, friendly, and extremely knowledgable. Brett has worked on garage doors nearly his entire life and could probably replace a garage spring with a blindfold.

Bret completed the job in less than 30 minutes and was then on his way out. The price was great and the work and professionalism was equally fantastic!

Thank you Bret! If anyone is needing garage door work, just make one call to Imperial, you will be pleased. Spoken from a new customer for life!

Reply from Imperial Overhead Garage Door Repair 2025.07.19

Dear Steve Legnon,

Thank you immensely for such a detailed and flattering review. Customer satisfaction is our top priority and we are glad that we didn't let you down. Bret is indeed one of our best and it's nice to know his expertise in garage door repair made a difference. Your words truly encouraged us. We look forward to providing you top-notch services for many years to come.

Imperial Overhead Garage Door Repair

John Terzian 2025.07.18

Bret was professional and got the job done quickly and efficiently.

Reply from Imperial Overhead Garage Door Repair 2025.07.18

Hello John Terzian,

Thank you for your kind words about Bret and his garage door repair work. We aim to provide quick and professional service. We're glad to know we've achieved that for you. We appreciate your feedback!

Imperial Overhead Garage Door Repair

Kellie Curry 2025.07.18

Amazing work! Technician was very professional and knowledgeable. I have never heard a garage door this quite in my life. It's wonderful!

Reply from Imperial Overhead Garage Door Repair 2025.07.18

Dear Kellie Curry,

Thank you so much for your kind words and the time you took to share them. It's great to hear that you are so pleased with our garage door repair service. We strive to provide a quiet, smooth operation for all our customers. Your feedback fill us with pride. Thanks again!

Imperial Overhead Garage Door Repair.

Dana Adams 2025.07.17

Taylor was awesome! He was friendly, polite, & knowledgeable. He arrived promptly and diagnosed & repaired my automatic garage door after it rolled off the tracks. Exceptional service at a fair price! Would definitely recommend!

Reply from Imperial Overhead Garage Door Repair 2025.07.17

Hello Dana Adams,

We're thrilled to hear your positive feedback on our service and Taylor’s fantastic work ethics. Our team always strives to provide top-notch garage door repair solutions promptly and effectively. We greatly appreciate your recommendation and look forward to serving any of your future garage door repair needs.

Imperial Overhead Garage Door Repair

Keith MacMillan 2025.07.15

Thank you, Angie List for list of garage companies provided. Imperial Overhead Garage tech’s answered the call and was able to repair the door quickly. Tech’s were very professional and quickly fixed the issue. Will call back if or when I need their services again.

Reply from Imperial Overhead Garage Door Repair 2025.07.15

Hello Keith MacMillan,

We're thrilled to hear you had such a positive experience with our team! We take pride in our garage door repair services and we're glad we could resolve your issue swiftly and professionally. We look forward to assisting you in the future, should you ever need us.

Best Regards,
Imperial Overhead Garage Door Repair

Jessalea Anschutz 2025.07.12

Imperial did a great job. They responded quickly, were thorough, and gave us a very competitive price for the scope of work done.

Reply from Imperial Overhead Garage Door Repair 2025.07.12

Dear Jessalea Anschutz,

Thank you so much for your kind review. We're thrilled to hear that our team was able to provide you with the speedy and efficient service that Imperial Overhead is known for. We pride ourselves on offering competitive prices for all your garage door repair needs. Thanks for choosing us!

Imperial Overhead Garage Door Repair

JLOakcliff 2025.07.10

Thank you, Michael once again for making my stressful experience with my garage door, falling off the rails into an easy and pleasant experience! You have such a calming, caring effect on others and I’m enjoying my new longer, sturdier garage door rollers and new, very quiet motor, which replaced my 20 year-old motor! The app is amazing! Every day it’s a gift to know - did I close my garage door or not? You have given me joy and peace of mind, dear Michael! God bless.

Reply from Imperial Overhead Garage Door Repair 2025.02.28

Thank you for your wonderful feedback, JLOakcliff! We're delighted that Michael's expertise and our communication met your expectations. Your satisfaction is our priority, and we look forward to serving you in the future!

Vicki Ponichtera 2025.07.10

Absolutely wonderful company to work with! This is the second issue that we have had to call them about. They arrived the same day and assessed the problem then came back this morning to fix it. Technician was very knowledgeable and extremely nice. And did an excellent job. I can’t recommend them highly enough!

Reply from Imperial Overhead Garage Door Repair 2025.07.10

Dear Vicki,

Thank you for your glowing review! It's always rewarding to hear such positive feedback about our garage door repair service. We’re thrilled we could promptly help you out - not once, but twice! Your praise for our skilled technicians fills us with pride. Your high recommendation truly means the world to us.

Imperial Overhead Garage Door Repair.

27Strong 2025.07.09

My name is Ryan and I really appreciated the Great service and will highly recommend!

Reply from Imperial Overhead Garage Door Repair 2025.07.09

Hello Ryan,

We're thrilled to hear you had a great experience with our service! We always strive to keep up with the expectations of our valued customers like you. Thank you for recommending us for garage door repairs. Your kind words mean the world to us.

Imperial Overhead Garage Door Repair

Sharis Yamauchi 2025.07.07

I recently had a garage door motor and belt installed, and I couldn't be happier with the experience. The customer service was top notch from start to finish. The technician, Bret, was professional, punctual, and clearly knowledgeable. The installation was done skillfully. My garage door now operates smoothly and quietly. Highly recommend this company for their quality of work and outstanding service!

Reply from Imperial Overhead Garage Door Repair 2025.07.07

Hello Sharis Yamauchi,

Thank you so much for the detailed review! We're glad to hear you had a great experience with our garage door repair service and with Bret, our expert technician. We truly appreciate your recommendation. Thanks for choosing Imperial Overhead Garage Door Repair.

Brandon Yamauchi 2025.07.06

I recently had a new garage door opener and new belt drive installed by Imperial Overhead Garage Door Repair and it was a great experience! Their service was outstanding from discussing options, pricing, scheduling and installation. Their pricing was very good with transparency of costs upfront. Bret arrived on time and was professional, friendly, and knowledgeable and we talked about softball since he saw my equipment in the garage. He took the time to explain the installation process and why a belt-driven system was perfect for my needs, ensuring a quiet and smooth operation. The installation was completed quickly and the new system works perfectly and it's so quiet. Thank you!

Reply from Imperial Overhead Garage Door Repair 2025.07.06

Hello Brandon Yamauchi,

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our garage door repair services. We always strive to provide exceptional service and transparency to our customers. We are glad that Bret could cater to your needs and discuss your favorite sports too! We hope your new belt-driven system continues to run smoothly. Thanks once again for choosing Imperial Overhead Garage Door Repair.

Raymond Tian 2025.06.30

Bret Shawver did great job to do the spring and roller replacement, also gave me some tips on my gate repair. Joe helped to do arrange it, it is great experience so far

Reply from Imperial Overhead Garage Door Repair 2025.07.01

Dear Raymond Tian,

Thank you so much for taking the time to share your experience with our team. We're incredibly pleased to hear that Bret's expertise in spring and roller replacement left a positive impression on you and that you also found Joe's assistance helpful.

Your kind words motivate us to enhance our standard of services. Remember that we're always here, ready to serve all your garage door repair needs in Allen, TX and other areas.

Thank you again for choosing Imperial Overhead Garage Door Repair, and do not hesitate to call us again for your garage door or gate needs.

Best Wishes,
Imperial Overhead Garage Door Repair

Vamshi Janumpally 2025.06.28

Good work explained options and fixed the garage. Very happy with work

Reply from Imperial Overhead Garage Door Repair 2025.07.01

Hello Vamshi Janumpally,

Thank you so much for taking a moment to share your positive experience with us! We strive to provide the best garage door repair services in Allen, TX and we're glad to know we were able to meet your expectations. Understanding our customer's needs and providing clear explanations is part of our commitment to excellent service.

We appreciate your kind words and we're here for your garage needs anytime.

Best Regards,

Imperial Overhead Garage Door Repair

Brittany Spencer 2025.06.28

Michael was outstanding. Great explanations of what was wrong and very professional. Highly recommend.

Reply from Imperial Overhead Garage Door Repair 2025.07.01

Dear Brittany Spencer,

Thank you so much for your kind words. I’m glad to hear that you had a pleasant experience with Michael, who has always been one of our most informed and professional technicians. It feels fantastic to see that our effort to explain the garage door repair process transparently made a difference in your experience. We genuinely appreciate your recommendation, and we’re here for you anytime you need us in the future.

Best regards,

Imperial Overhead Garage Door Repair

John DeLuna 2025.06.26

Eric came out and did a great job of taking care of our garage door issue. I wouldn't hesitate contacting Imperial Garage Door Repair for any other issues that might come up.

Reply from Imperial Overhead Garage Door Repair 2025.06.05

Thank you for your review! We appreciate your feedback and are glad to hear from you. If you have any questions or need assistance with your garage door, feel free to reach out. We're here to help!

Sammer Tekarli 2025.06.25

I had an excellent experience with Imperial Garage Door Repair from start to finish. Their professionalism stood out right away—scheduling the appointment was seamless, and they kept in constant communication via both email and text, so I always knew exactly when someone would arrive to provide the estimate. What really impressed me was the level of follow-through. The supervisor personally reached out to confirm that everything was meeting my expectations, which really showed how much they care about customer satisfaction. Everyone I interacted with was courteous, knowledgeable, and respectful of my time. If you're looking for a reliable, professional, and customer-focused garage door repair company, I highly recommend Imperial Garage Door Repair. They’ve definitely earned my trust and future business!

Reply from Imperial Overhead Garage Door Repair 2025.07.01

Dear Sammer Tekarli,

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with our garage door repair service. We count ourselves lucky to have customers like you. Your experience reflects the level of service we strive to provide. We look forward to serving you again in the future.

Best Regards,

Imperial Overhead Garage Door Repair

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