AA Glass and Windows - Impact Glass, Storm Windows and Doors

AA Glass and Windows - Impact Glass, Storm Windows and Doors Reviews

Good rating
4.4
94 reviews Verified
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Reviews (94)
Catalina Bernardini
Catalina Bernardini
2023.07.28
SECOND ADDITION: After almost 3 years of installation, this is what we found (See images) Water damage due to FAULTY installation — screws not proper length and not covered. Through AA’s insurance we received financial remedy to replace the flooring throughout the house (already used), but now restoring the concrete wall and reanchoring the window is going to be thousands in out of pocket costs. Please please be careful. ADDITION: I am STILL dealing with awful water damage and have had to hire a lawyer. Also beware, all these 5 star ratings happening within the last month are fake reviews! Just look at the accounts. None of them live in Miami. I am very disappointed in the experience of replacing all of my windows with AA Glass + Windows run by owner Abel. First, I will say that this is nothing personal, because the guys are all extremely nice and try to be helpful, but this has been a negative experience all around. First of all, most of these 5 star reviews (if not all of them) are left by employees and not real clients. (Alejandra for example is the receptionist). Let me preface by saying that I’ve never had windows done, so I believed everything they told me without question. First, the receptionist pushed and promised that the windows would be installed in 2 days before a 2 week international trip. I didn’t want to leave the house a mess going away, but nonetheless Alejandra told me that it shouldn’t take too long. They only sent 1-2 guys (maybe 3 on one day) each day and obviously it didn’t get done. It took the entirety of 2 weeks and I wasn’t there so I was stressed out needing to coordinate people to open the house up. Second, they left a mess and were so messy and unorganized. It looked like a bomb went off inside to the point that my association told them they were not allowed to continue until they cleaned up. Third, the communication could have been a lot better. They would never communicate what was happening. When they were planning on finishing, etc. Fourth, they are not detail oriented. They are not proactive. They won’t offer solutions or offer recommendations to fix certain things like floor markings/paint/plaster work. Fifth and lastly, the installation led to water damage that they won’t fully fix because the cracks in the exterior wall is “not their job to fix” because it’s “not the actual window” even though I had no water coming in before. So now the walls aren’t properly sealed and now I’m going to have to probably redo my entire floor. I will say they did fantastic job installing my glass shower door via my contractor. Were quick, efficient and provided a great product, I only wish this experience of replacing my windows was better.
Reply from AA Glass and Windows - Impact Glass, Storm Windows and Doors 2023.07.24
Dear Ms. Bernardini We hope this message finds you well. We recently came across your review regarding our window installation service, and we would like to take this opportunity to respond and clarify some misconceptions. First and foremost, we want to acknowledge your concerns and apologize for any frustration you may have experienced. At AA Glass & Windows, Inc., we always aim to provide top-notch service and ensure our customers's satisfaction. After carefully reviewing your case and consulting with our team, we discovered some crucial details that we believe may help shed light on the situation. According to our records, your installation was completed successfully, and the work performed passed the necessary inspections, which would necessarily include approval of the type, size, and installation of the screws used in the installation. One essential point to address is the source of the leaks you mentioned in your review. As soon as we were notified of your complaints, our installation team conducted a thorough assessment and determined that the leaks did not originate from the windows but rather from an external issue with the walls adjacent to the windows. As a window installation company, we take pride in our expertise and accountability, and we are committed to resolving any issues directly related to our work. Indeed, We recommended you engage a restoration and stucco contractor to repair the deteriorating adjacent walls. Another aspect worth mentioning is the involvement of the insurance company, who compensated you for any damage. It's important to note that their assessment primarily focused on the external wall's condition and not our window installation. We cooperated fully with the insurance company's investigation and provided all the necessary documentation to support our stance. We understand that this situation has been frustrating for you, and we genuinely apologize for any inconvenience it may have caused. As a company dedicated to customer satisfaction, we take every complaint seriously, and we strive to find solutions that meet our client's needs. Please rest assured that your experience does not align with the level of service we strive to provide, which is why we immediately determined the cause of the leaks and participated in the claims process to assist you in obtaining compensation for any loss. We value our customers and take great pride in our reputation as a reliable and trustworthy window installation company. Once again, we sincerely apologize for any confusion and disappointment caused by this situation. We value your feedback and are committed to ensuring your satisfaction as our customer. Thank you for your understanding and cooperation. Warm regards, AA Glass and Windows
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Socrates Eustaquio
Socrates Eustaquio
2023.07.23
They work so professional and very fast in one they install all the windows and doors and the city of Fort Lauderdale sent a building inspector and he came to do the inspection for the permit then the inspector said to me this windows and doors are excellent quality. Thank you for everything to Sadia she always has a great customer service and everyone else.
Reply from AA Glass and Windows - Impact Glass, Storm Windows and Doors 2023.08.01
Thank you, Socrates, for recognizing our professionalism and Sadia's outstanding customer service. We are thrilled that you are satisfied with our work!
Jorge Manresa
Jorge Manresa
2023.06.30
Estoy muy satisfecho con el trabajo realizado son muy profesionales y atentos gracias a todo el personal
Reply from AA Glass and Windows - Impact Glass, Storm Windows and Doors 2023.08.01
Estimado Jorge, estamos agradecidos por tus positivos comentarios. Nos esforzamos para brindar el mejor servicio. ¡Gracias a ti!
Christelle Belony
Christelle Belony
2023.06.13
The most unprofessional business I’ve ever dealt with, can’t never reach someone or the manager, their price fluctuates
Reply from AA Glass and Windows - Impact Glass, Storm Windows and Doors 2023.07.19
Hey Christelle, We were unable to find any project linked to your name, please give us a call to (786)343-9964 or email us at management@impactglass.net, we will more than happy to assist you.
Luis Miguel Entenza Pérez
Luis Miguel Entenza Pérez
2023.06.04
Los servicios de esta compañía superaron las expectativas de la familia. De hecho decidimos renovar todas las ventanas y puertas. Son verdaderos profesionales. La atención personal de Abel Excelente. Los recomiendo 100%
Reply from AA Glass and Windows - Impact Glass, Storm Windows and Doors 2023.08.01
¡Gracias Luis Miguel! Estamos muy contentos de poder superar tus expectativas. Renovaremos tus ventanas y puertas con la misma dedicación.
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MARIAM HERNANDEZ
MARIAM HERNANDEZ
2023.05.26
I highly recommend this company 100%. I am really satisfied with the AA Glass team. They did a great job and are very professional. Don’t hesitate to contact them if you want to install new impact windows and doors.
Reply from AA Glass and Windows - Impact Glass, Storm Windows and Doors 2023.08.01
Thank you for your high recommendation, Mariam! We're thrilled you're satisfied with our work on your impact windows and doors.
Sabrina Sanchez
Sabrina Sanchez
2023.05.25
Muy buen servicio, excelente instalación, Y muy profesionales, Los recomiendo 100%
Reply from AA Glass and Windows - Impact Glass, Storm Windows and Doors 2023.08.01
Estimada Sabrina, agradecemos tus amables palabras y recomendación. Nos esforzamos por ofrecer siempre el mejor servicio. ¡Gracias!
Gonzalo Nuñez
Gonzalo Nuñez
2023.05.18
Excelent service. I did my windows and some glass work with them. Well deaerve 5 stars. I highly recommend this company.
Reply from AA Glass and Windows - Impact Glass, Storm Windows and Doors 2023.08.01
Thank you for your recommendations and kind words, Gonzalo! We're thrilled you were satisfied with our window and glass work.
SANTA HERNANDEZ
SANTA HERNANDEZ
2023.05.17
AA Glass & Windows did a amazing work in my House , Abel and his team provide me a high quality of work in the installation and Mairelys help me to go through the financial process, I’m very satisfied and happy with my new Windows and Doors , I recomend them 100% , they are the best .
Reply from AA Glass and Windows - Impact Glass, Storm Windows and Doors 2023.08.01
Thank you for your great feedback, Santa! We're overjoyed that both our installation team and financial department met your needs.
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Lisbet Aguila
Lisbet Aguila
2023.05.17
Best service everand an excellentproductquality. Very grateful for have this company making my doors and window.
Reply from AA Glass and Windows - Impact Glass, Storm Windows and Doors 2023.08.01
Dear Lisbet, we're thrilled to hear that you're pleased with our service and product quality. Thank you for choosing us for your doors and windows.
Ariel Castillo
Ariel Castillo
2023.05.16
Excellent service, quick installation and high quality products. I was pleased with everything and I recommend it. Excelente Servicio, rapida instalacion y alta calidad en sus productos. Quede complacido en todo y se lo recomiendo.
Reply from AA Glass and Windows - Impact Glass, Storm Windows and Doors 2023.08.01
Thank you, Ariel! We're thrilled you're happy with our service and products. Your recommendation means a lot to us!
Sandro Rodriguez
Sandro Rodriguez
2023.05.16
Reply from AA Glass and Windows - Impact Glass, Storm Windows and Doors 2023.08.01
Dear Sandro, thank you for your positive feedback. We're delighted you had a great experience with us!
Yeimy Hing Fernandez
Yeimy Hing Fernandez
2023.05.16
I would highly recommend them to anyone looking for impact glass company. They were knowledgeable and very professional. The price was also very reasonable.
Reply from AA Glass and Windows - Impact Glass, Storm Windows and Doors 2023.08.01
Dear Yeimy, thank you for your kind words and recommendation. We're thrilled our professionalism and competitive pricing left a positive impact!
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Gilberto Sánchez
Gilberto Sánchez
2023.05.16
Les recomiendo a todos quien necesite; el trabajo en su casa o cualquier propiedad de está compañía; tienen una eficiencia y calidad en cuanto al servicio; sus precios, contáctenlos y no se arrepentirá 100% garantizado.
Reply from AA Glass and Windows - Impact Glass, Storm Windows and Doors 2023.08.01
Estimado Gilberto, agradecemos mucho sus comentarios positivos y recomendación. Nos complace que esté satisfecho con la calidad de nuestro servicio.
Yanet Sosa
Yanet Sosa
2023.05.16
Para mi muy buena calidad, excelentes puertas todo excelente 👌 los recomiendo 1000000%
Reply from AA Glass and Windows - Impact Glass, Storm Windows and Doors 2023.08.01
¡Gracias Yanet por recomendarnos! Nos alegra saber que estás satisfecha con la calidad de nuestras puertas.
Yoania Sanchez
Yoania Sanchez
2023.05.16
Quiero dar mi más humilde opinión relacionada a la esta compañía que fui parte de recibir sus servicios de hacer gran trabajo con los mismos y me sentí bien complacida con la eficiencia y calidad de todo el trabajo. LOS RECOMIENDO SIN LUGAR A DUDAS. SI QUIEREN TENER UN TRABAJANDO EXCELENTE.
Reply from AA Glass and Windows - Impact Glass, Storm Windows and Doors 2023.08.01
Estimada Yoania, muchas gracias por tus amables palabras sobre nuestros servicios. Nos alegra mucho saber que quedaste satisfecha. ¡Te esperamos pronto de nuevo!
Gil_ 5tine
Gil_ 5tine
2023.05.16
Ocupe los servicios de la compañía en toda mi propiedad haciendo la instalacion de puertas y ventanas y tiene una excelente calidad y sus servicios es muy profesional. Lo recomiendo 100%
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Yolanda Castillo
Yolanda Castillo
2023.05.16
My brother and I had all windows and doors done by AA Glass and Windows. We are very happy with the excellent work they did. I recommend this company 100% , excellent service and high quality finish
G Ortega
G Ortega
2023.05.16
Thank you so much to AA glass team.They replace my back doors and I am so happy. They are so fast and proffesional.
Alexander Hernandez
Alexander Hernandez
2023.05.16
Excellent work, very professional in what they do, without a doubt I will call them again, thanks to all your team, I am very pleased with the result