IMA Mortgages & Protection Ltd formerly Independent Mortgage Associates Ltd Reviews

S.Waton 2025.08.05

     

IMA did an incredibly good job, there’s not many companies which you can say they did absolutely everything perfectly well. They worked so swiftly, efficiently and would even call to say that they are going to change our mortgage for the one with the lower rate, as it was getting lower on a daily/weekly basis. I honestly couldn’t recommend a company more!

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Reply from IMA Mortgages & Protection Ltd formerly Independent Mortgage Associates Ltd 2025.08.05

Thanks Stefan. We hope you are happy in your new home.

Jasmine Povey 2025.03.07

     

My partner and I used IMA to secure the best mortgage on our first home and life insurance. Ellie and Nay were honestly amazing. They were always there to support us when we had questions and would call to talk us through things. We had a few houses fall through but this did not stop them from making sure we got the best mortgage offer and support with each application. Such personable and lovely people. We are so happy in our new home so thank you both so much! Without you guys, it wouldn’t have been possible😁😁🥰

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Paul Symonds 2024.05.17

     

I cannot recommend Liane and her team highly enough. We have been working with Liane and team since 2017. They have been amazing to deal with and have managed our mortgage and provided guidance & support through all the market cycles and all the challenges.

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Dean Howie 2024.02.20

     

Third time I have used them and another brilliant service. Thanks IMA team

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Dimitar Radev 2023.05.25

     

Working with Independent Mortgage Associates Ltd., specifically with Naomi, was like finding a new friend who just happen to be brilliant at mortgage advice! Naomi's knowledge combined with the warmth and personal touch made us feel comfortable and reassured. I must also mention Hermione's friendly and approachable manner was an absolute joy. They both guided us through the process not once but twice - in 2020 and 2022, and now once more each time providing an impeccable service. Independent Mortgage Associates, with Naomi and Hermione, truly turn the daunting into the doable with a friendly smile. Highly recommended!

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Reply from IMA Mortgages & Protection Ltd formerly Independent Mortgage Associates Ltd 2023.05.25

Thank you so much for your positive feedback. We are so pleased to have helped!

Jessica Fox 2023.05.08

     

We have been working with Nay and Hermione from IMA since we were looking to purchase our first house in 2019. Since then, we have continued with their services because of their excellent communication, knowledge, advice and support. Nay and Hermione take the time to explain things clearly, ensuring we have a full understanding, and they support us in making the best decision for our needs. As well as this they are such a friendly team and we can’t imagine working with anyone else for our mortgage and life insurance needs. Thank you so much!

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Reply from IMA Mortgages & Protection Ltd formerly Independent Mortgage Associates Ltd 2023.05.09

Thank you Jessica for your feedback!

Michelle Morley 2023.05.03

     

Liane worked with us to get our mortgage. She went above and beyond, very prompt at sending and responding to emails and phone calls, always kind and friendly. We will keep using this company when we have to remortgage. Highly recommend.

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Reply from IMA Mortgages & Protection Ltd formerly Independent Mortgage Associates Ltd 2023.05.04

Thanks Michelle, we are so glad we were able to help you purchase your first home.

Tom White 2022.11.08

     

Naomi and Hermione were absolutely top class. Literally wouldn't have been able to get though the purchase without them. Thanks guys!

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Aarron Constable 2022.10.31

     

As a first time buyer, the prospect of buying a home is extremely daunting. Naomi and Hermione took on our case and from day 1 were helpful and understanding. No question was too stupid. They supported us through a sale that fell through, which was massively appreciated, And eventually, we bought our first home! It simply wouldn't have been possible without them. IMA came highly recommended and we're so pleased we used them. Professional throughout and always only a call or email away. Absolutely fantastic!

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James Potton 2022.09.14

     

Second time using IMA now and I would hugely recommend using. Louis Miller is extremely helpful, knowledgeable and professional as the main advisor we’ve used. Their communication and response times as a firm is 10/10. Further assistance with insurance covers etc are followed up and secured brilliantly. Shout out to Claire, Nikki and Kelly! Will be back in the future!

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Bardine 2021.12.12

     

Absolutely wonderful experience, we worked with Nikki and Nicola and we simply can’t recommend them enough. From start to finish incredibly responsive and very professional with a personal touch of having a broker deal with all the paperwork on your behalf. 10/10 on all accounts.

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Kieran Hopkins 2021.11.18

     

As first time buyers, my partner and I had no clue where to begin. I contacted these guys and they were extremely professional and helpful from start to finish. We were guided through the daunting home buying process with minimal stress or worries and found the best mortgage deal for our circumstances. I couldn't fault this firm in any way. A special mention to Naomi and Nicola, we couldn't have done it without you. Thank you so much 😁.

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Tomas Kavecky 2021.08.27

     

I'd like to say a big thanks to Independent Morgates Associates. They made the whole process of obtaining the right mortgage and also relevant insurances for the house purchase a stress free experience. Very competent professionals who are very friendly and are making sure you are fully aware of everything throughout the process and to get the best possible deal on the market. I will be leveraging their services in the future if I would be buying another propert and can highly recommend them.

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Anna Giddens 2021.08.25

     

Independent mortgage associates were so helpful in helping myself and my partner start to buy our first home. We really appreciated Naomi's help and support throughout the process of getting a mortgage in principle and then getting our mortgage approved. As first time buyers having someone who was patient and understanding was really useful! Nicola has also been super at keeping in contact and making sure everything is going smoothly in the next steps of our house purchase which we really appreciate. We really recommend them & I have already suggested to one of my friends that she uses you when she purchases her first home too! Thank you Naomi & Nicola!

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Joshua Ball 2021.07.19

     

IMA are highly recommended! We've used IMA on multiple occasions over the years for mortgages / remortgages and always recieved a professional service from start to finish. Liane and Claire offer timely and clear mortage advice, saving us a lot of time and stress when choosing between/processing mortgage products. We'll certainly use them again! Many thanks, Josh & Tania.

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Julie Dacey 2021.05.20

     

We couldn’t recommended IMA enough they have been fantastic from start to finish and will always answer your calls or emails. The staff are absolutely amazing always thoughtful and polite and want to give you the best of everything. Thank you all so very much :)

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Matt Evans 2021.05.20

     

Great service offered by these guys. Louis and his team are faultless from start to finish of the process and make everything so much easier

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Jake Abbott 2021.04.15

     

Great customer service provided by Nicola Martin for Insurance covers and Naomi Hardy for my mortgage. They were informative, helpful and stayed in touch throughout the entire process. Highly recommend.

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Jason Brophy 2021.03.23

     

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Jason Long 2021.03.17

     

We have used IMA on more than one occasion to help with our mortgage and each time we are well looked after and more than happy with the level of service we receive. In particular we would highly recommend Ian and already do as he is so thorough and provides a great service.

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