Image Auto Body Reviews

Clinton McPhan 2026.09.24

     

I honestly can’t say enough good things about Image Auto Body. I brought them my basically brand-new car after an accident, and they helped me through way more than just the repair itself. My insurance company came back with an estimate that was way lower than what was actually needed, and I had no idea how big of a difference there could be between what insurance wanted to pay and what it would really take to fix the car correctly. Image Auto Body broke everything down for me, explained what was missing, and showed me the different options I had instead of just telling me I was stuck with whatever insurance said. What really stood out to me was how much they actually cared. When it felt like I was fighting my own insurance company during the appraisal process, they helped me understand what was going on, what steps I could take, and how to make sure I wasn’t getting shortchanged. They never made me feel like I was bothering them with questions, and they were always willing to explain things in a way that actually made sense. The customer service was easily some of the best I’ve dealt with Chris and Jessica are the best! I never felt like I was just another problem in the shop. They really showed they cared about making sure my car was repaired the right way and that I understood how to protect myself throughout the process. I’m really glad I ended up here, because without their help I probably would’ve just accepted the insurance estimate and had no idea how much was being left out. If you’re dealing with an accident and insurance is giving you a hard time, I’d definitely recommend Image Auto Body. They’ll actually take the time to help you understand what’s going on and make sure you’re being treated fairly.

Useful Report

Reply from Image Auto Body 2026.09.24

Thank you Clinton for taking the time to share such a detailed review. It truly means a lot to our entire team. We know how stressful an accident can be, especially when you're dealing with such a new vehicle and suddenly find yourself trying to understand estimates, insurance procedures, and what is actually required to repair your vehicle properly.

One of the most important things we can do for our customers is make sure they understand the repair process and the options available to them. Insurance estimates don't always account for everything that may ultimately be necessary, and we believe you deserve to understand what is happening with your vehicle and why. It's something we make sure to really focus on.

We're especially glad to hear that Chris and Jessica were able to help you navigate the process, answer your questions, and make a difficult situation a little easier.

We sincerely appreciate your business and are here if you ever need us in the future!

Jiyoung Hyun 2026.09.23

     

I had a great experience with Image Auto Body. They replaced the windshield on my Mercedes GLS and were very professional and helpful throughout the entire process. When I later had a concern about the windshield molding, Amanda and the team took the time to check it carefully, ordered a new molding. I really appreciate their patience, communication, and excellent customer service. Highly recommend!

Useful Report

Reply from Image Auto Body 2026.09.23

Thank you Jiyoung! We're glad we were able to solve the molding issue and that you found our customer service to be excellent! Thank you so much for the recommendation, and we're always here if you need us in the future.

Sophie Andria 2026.09.18

     

I recently brought in my mercedes and had a great experience. Chris and his entire team were just so kind and helpful. I truly felt taken care of. And to my surprise, they did a complete detail of exterior and interior on them. I’m one for experience & details, they definitely went above and beyond. I’d highly recommend this company & would definitely bring my business back to them!! :)

Useful Report

Reply from Image Auto Body 2026.09.21

Thank you so much for the kind words and recommendation, Sophie! Chris and the entire Image Auto Body team are glad to hear you felt taken care of throughout the process. We know the details matter, and we’re happy we could go above and beyond with your Mercedes. We truly appreciate your trust and look forward to helping you again if you ever need us!

John Bernero 2026.09.18

     

The team at Image Autobody make a stressful situation a breeze. A professional team that does great work. So glad I found them - they are my go-to place for when things go bump. Love how they make the rental position so easy by having a Hertz representative on site.

Useful Report

Stacey Sayers 2026.09.16

     

I had a really great experience with Image Auto Body. Jessica up front was incredibly friendly and welcoming from the moment I walked in, and everyone I spoke with made me feel comfortable and taken care of. The guys I talked to were knowledgeable, clearly knew their stuff when it came to cars, and took the time to explain things without making it feel complicated. The entire staff seemed genuinely caring and professional. I was also really impressed with the shop itself. Everything was clean, organized, and had a polished, almost luxury feel to it. You can tell they take pride in both their work and the experience they give their customers. Definitely a place I’d feel confident recommending to anyone needing work done

Useful Report

Jesse Anzaldua 2026.09.09

     

Best experience i have ever had with a body shop. All i can say is trust the process. And be patient. Chris went above and beyond my expectations. They go to bat for you My truck looks like it did when i bought it new. I definitely made the right decision in choosing Image.

Useful Report

Reply from Image Auto Body 2026.09.15

Thank you for 5 stars and for trusting Image with your collision repair, Jesse! You nailed it: "trust the process" as we go to bat for you.

Asia Gonzalez 2026.09.07

     

Love this place. I trust them to do quality work at a fair and transparent price. Everyone here is super friendly and communicative. I am a repeat customer and plan to keep using Image Auto Body for all my auto body needs. Thanks for fixing up our 2023 Corolla TSS (Toyota Safety Sense) monitoring system! It is good as new. :)

Useful Report

Reply from Image Auto Body 2026.09.08

Thank you so much for your continued trust in Image, Asia. Having a customer choose to come back to us means a great deal, and we’re glad our team has consistently provided the quality, transparency, and communication you deserve. It was our pleasure getting the Toyota Safety Sense system on your Corolla back to working properly. Thanks again for being a loyal customer.

Shawn Coleman 2026.09.05

     

I want to send Chris and the team at Image Auto Body a big "thank you!" for taking care of the repairs needed for my truck. They took a stressful event and turned it into a very positive experience by returning my truck to better than new condition. From the very beginning, they provided a friendy, confident, and professional environment that gave me the assurance that all would be fixed correctly and to my satisfaction. Repairs were made in a timely manner and the results are simply top notch. Thank you Image Auto Body!

Useful Report

Reply from Image Auto Body 2026.09.08

Thank you so much for the kind words, Shawn, and for trusting us with your truck! We know how stressful an accident and repair process can be, so hearing that our team was able to turn that experience into a positive one means a lot to us. Chris and the entire Image Auto Body team take great pride in making sure every repair is done correctly and that our customers feel confident throughout the process. We’re thrilled to hear your truck came back better than new. Thank you again for choosing us.

Joseph 2026.09.04

     

If you're having any auto body issues, from minor scratches to a major collision repair, Image Auto Body will take care of you. When our vehicle was involved in a hit-and-run, the very first thing the team asked when I called was if everyone was alright. That level of care completely surprised me and immediately reassured me that we had made the right choice. Upon dropping off the vehicle, they handled all the insurance details and offered on-site Herz rentals to keep things convenient. What truly set them apart was when they reviewed my claim, noticed that it had been filed incorrectly, and did their due diligence to correct it with my insurance provider. Chris, the Owner and CEO, was incredibly welcoming and personally stepped in to help resolve the claim issue. Jessica, the Office Manager, was so sweet and kept me updated regularly via texts on our vehicle's repair process. Once it was ready, Eddie walked us through all the work they did, and the results speak for themselves! The vehicle looks brand new, right down to the detailing. The glowing reviews are 100% correct: they are truly number one in Pflugerville. Thank you all so much for the amazing help!

Useful Report

Reply from Image Auto Body 2026.09.08

Thank you so much for this thoughtful review, Joseph. From the moment you called, our priority was making a difficult situation a little easier, so it means a great deal to know you felt genuinely cared for throughout the process. We’re especially glad Chris, Jessica, Eddie, and the team were able to help straighten out the insurance issue, keep you informed, and ultimately return your vehicle looking like new. Thank you for trusting Image Auto Body after such a stressful experience, and for calling us number one in Pflugerville! We don’t take that kind of praise lightly. Wishing you many safe miles ahead!

Mike Alvarado 2026.09.04

     

After my vehicle was rear-ended I went to a few other collision centers and it was fate meant to be Image Auto body took on the job that other collision centers turned down even with the claim. The staff from the front desk to the offices to the back is one well greased machine a friendly hard-working honest and more importantly understanding the value of a client lost without their vehicle. And that's just scratching the surface the integrity and quality of their work to put it simple is top shelf above top shelf.. I would like to thank Jessica for answering my questions whenever I called and was very understanding. I would also definitely like to thank Chris who is very straightforward honest and sincere and a gentleman handshake when we first did the walk around of my vehicle made me feel secure with them doing the job which is a quality you don't run into very often these days, and Paul I would like to thank you for keeping me updated with parts and where we were at on my vehicle getting repaired. I would overall highly recommend Image Auto body in Pflugerville Texas....

Useful Report

Reply from Image Auto Body 2026.09.04

Thank you, Mike, for taking the time to write this. We know how stressful it can be to suddenly lose the use of your vehicle, especially after an accident, and it means a great deal to hear that you felt taken care of from the moment you walked through our doors. Chris, Jessica, Paul, and our entire team take a lot of pride in treating every customer with honesty, respect, and the understanding that we're not just repairing a vehicle, we're also helping someone get an important part of their life back. Thank you for trusting us with a repair that others turned away. We truly appreciate your recommendation and wish you many safe miles ahead.

Eduardo 2026.08.31

     

Useful Report

Reply from Image Auto Body 2026.08.31

Thank you for 5 stars, Eduardo!

vivek sagar 2026.08.28

     

I had a great experience with Image Body Auto Shop. They did an excellent job repairing my Jeep Grand Cherokee. The bodywork and paint came out perfect—you honestly can’t tell that the vehicle was ever damaged. The paint matches exactly, and everything looks just like it did before.

Useful Report

Reply from Image Auto Body 2026.08.31

Thanks, Vivek! Perfect paint matching is something we always strive for, and we're glad our team was able to provide you with a paint match and body repair you're fully satisfied with. If you ever need us in the future, we're here for you! Thank you for trusting Image.

Colton carver 2026.08.27

     

Im the regular mail carrier that delivers to this business, any time I have packages and need to take them in they are always nice and offer me water and they have the cutest dog named stanley so go in and say hi , he’s very friendly and loves lovin’s , I had some pretty decent scratched on the top of my car from a tree branch, me and my wife took it in to have them look at it and the owner chris did the job in a matter of 5-10 min but mostly cause we were loving on Stanley lol, he did an amazing job , I’d highly recommend them to anyone , they are very professional and very kind people, and again I can’t stress it enough , go in and love on Stanley , he’s a sweetheart!!

Useful Report

Reply from Image Auto Body 2026.08.27

Thanks Colton! Stanley is the absolute best, and honestly probably our number one asset. He loves this community and the people like you that keep it moving. And we like to help keep their vehicles moving. Feel free to come in and love on him any time!

Shineesh Kumar 2026.08.25

     

Image Autobody did a fantastic job repairing my car. My car was only 6 months old, so I was especially concerned about making sure it looked exactly like it did before the accident. They did an amazing job—the car was restored to its original condition, with absolutely no visible trace that it was ever repaired. It looks brand new again! They made the entire process incredibly convenient by handling everything from start to finish, including the insurance claim, repair process, and rental car arrangements. One of the biggest conveniences is that they have a Hertz rental location right inside the shop, so you don't have to go anywhere else to pick up or drop off your rental car. Chris was absolutely amazing throughout the entire process. He provided timely updates by email and phone, explained every step of the repair clearly, and made sure I understood what was needed from my end and what was being handled by the insurance company. The entire experience was smooth, professional, and stress-free. I truly appreciate the quality of the repair, attention to detail, and excellent customer service. I highly recommend Image Autobody to anyone looking for a trustworthy shop that takes care of everything and delivers excellent results! Image autobody is a certified repair center for most of the major brands too!

Useful Report

Reply from Image Auto Body 2026.08.25

Thank you, Shineesh! We love all the points you made in your review. It's super convenient that we now have a Hertz rental car office right inside our building so you don't have to get that done somewhere else or get an uber ride. And with such a new car like yours needing body work, it's critical to make it look just as it did, if not better, then the day you bought it. Thanks for your detailed review and for trusting us with your vehicle. We're here for any needs you may have in the future.

Marissa Rivera 2026.08.25

     

Image Auto Body is worth the drive from South Austin to Pflugerville!! My beloved Mazda cx30 was rear-ended shortly before leaving for a much-needed vacation. Image Auto Body was recommended by a friend because of their friendly, attentive staff and they definitely lived up to the recommendation! They regularly communicated concise, helpful updates about insurance and repairs. Pick-up was easy, especially since there is a Hertz agent on-site to receive my rental car. They did an excellent job and caught damage that the insurance adjustor did not initially note in their assessment. My Mazdarati was also detailed beautifully. Will definitely use Image Auto Body for any future needed body work!

Useful Report

Reply from Image Auto Body 2026.08.25

Thank you Marissa for being one of our South Austin customers! For this quality of work, it's definitely worth the drive. We're happy your Mazda repairs returned your car to looking its best and appreciate your trust. We always do a thorough inspection to make sure we catch all the damage that adjustors may notfind. The Mazdarati is back in business!

Jayvin Lopez 2026.08.20

     

Good customer service , very kind and understanding.would come here again

Useful Report

Reply from Image Auto Body 2026.08.20

Thank you for the kind words, Jayvin! We’re glad our team could make your experience a positive one. We truly appreciate your trust in Image Auto Body and would be happy to help you again anytime!

Johanna Fite 2026.08.20

     

⭐⭐⭐⭐⭐ I cannot say enough good things about Image Auto Body. Unfortunately, they weren’t able to repair my daughter’s car, but I am incredibly grateful for the honesty, professionalism, and kindness they showed us. We purchased the vehicle without being told the full extent of the previous damage. After Image Auto Body looked it over, they discovered that the damage was much more significant than we had been led to believe, including damage to the frame. Instead of trying to make money off us or attempting repairs that wouldn’t be in my daughter’s best interest, they gave us an honest assessment at no cost, explained the situation, and gave us great advice about what we should do next. What meant the most to me was that my daughter’s safety was clearly their first priority. They could have easily taken our money, but instead they were upfront about the condition of the vehicle and helped us understand what we were dealing with. It’s hard to find businesses that value honesty and their customers’ safety over making a profit. I would absolutely recommend Image Auto Body to anyone needing an honest, trustworthy opinion about their vehicle. Thank you for taking care of us and looking out for my daughter! ⭐⭐⭐⭐⭐

Useful Report

Reply from Image Auto Body 2026.08.20

Thank you so much for taking the time to share this, Johanna. Your daughter’s safety was definitely our top priority, and we’re glad we could help you understand the vehicle’s true condition and make an informed decision about what to do next, even if that didn't involve our shop. We truly appreciate your trust in our team and your kind words. Please don’t hesitate to reach out if we can ever help you or your family in the future!

kalaichelvan Amirthalingam 2026.08.17

     

Great service and very helpful staff! I had an issue with the backside of my driver-side mirror coming loose, and they were kind enough to help fix it and glue it back securely. They did a great job, were quick and professional, and I really appreciated their willingness to help. Excellent customer service and quality work. Highly recommend them!

Useful Report

Reply from Image Auto Body 2026.08.18

Thank you so much for the kind review, Kalaichelvan! We’re glad our team could help get your mirror secured and get you back on the road quickly. You'd be surprised how much side view mirror repair we do. We really appreciate you trusting Image Auto Body and taking the time to share your experience!

Cindy Adams 2026.08.14

     

Amazing customer service! Very responsive to requests! Great work and will use them again if needed.

Useful Report

Reply from Image Auto Body 2025.08.04

Thank you very much Cindy! All of us at Image Autobody appreciate you!

Spenser Wilhelm 2026.08.13

     

Phenomenal! Car needed buffing. They did an amazing job, and they even gave a 30% discount. Great service and great people!

Useful Report

Reply from Image Auto Body 2026.08.13

Thank you so much for the nice review, Spenser! We’re glad we could provide high quality buffing so your car is looking its best. We really appreciate you choosing Image Auto Body now and in the future!