Verified Company
Replacement Gate manufactured and fitted to the highest Quality.
Checkatrade ID:131482
Both the Contracts Manager and the Foreman who undertook the the removal and replacement of the wooden side gate were both friendly, professional and totally reliable.
The new gate was robust and manufactured to an extremely high quality and expertly fitted. The area was left clean and tidy.
Especially satisfied with the new gate and would and would hesitate to recommend IGS in the future.
Over-promised timeframes
Failed to honour multiple start/delivery dates due to supplier and staffing issues.
Communication was inadequate, e.g., was told the team would arrive on site mid-morning but they did not arrive until mid-afternoon, (work started 4.00 pm).
Tended to overpromise - failed to keep to timeframes they outlined, e.g, that pergola/decking could be installed in 2 days, or that installation of trellis gates could be completed in 1 day. Stated in 2 emails that bespoke items could be fitted within days rather than weeks.
Final invoice charged for trellis panels that were not fitted until queried
Replacing an old fence
This is the second time IGS have done a job for me - both times excellent. The workers, Jos and Charlie, arrived on time, pleasant, friendly, and worked really hard all day, with no break. They are entirely reliable, efficient and ready to give any advice necessary. I shall certainly use IGS if necessary in the future and can thoroughly recommend them.
Renewal of fencing one side of garden.
The two men, Matt and Kes, arrived on time and got down to work immediately. Nothing was too much trouble for them, even whilst having to deal with a difficult neighbour. Impressed with the quality of the materials used and their care of existing plants and bushes whilst carrying out the work. They did encounter problems but overcame them, always keeping me in the picture. Everything was left neat and tidy - job well done. Thank you!
Replacement of old fence panels
I've used IGS several times and they have lways done a great job, and, therefore, I didn't hesitate to get in touch with them when I needed new fence panels.
Tom and Josh arrived on time and got to work taking down the old fence. They worked hard all day over coming a few issues without being grumpy
😁 They also put up a bird box for me. I can thoroughly recommend IGS Fencing, and would not go anywhere else.
New Fences and Posts
We sadly lost a family member this year. Days before, the garden fencing had fallen in a storm, taking large climbing bushes with it. We chose IGS Fencing, as they made the best impression when quoting for the work and also offered to remove the broken bushes, that collapsed with the fence. This was appreciated at a distressing time and was not offered by all firms. It has meant a lot, to be able to fulfil our relatives wish, to have this fixed. The improvement is noticeable and has been remarked upon by neighbours. Thank you to IGS for the sturdy fences provided.
