Verified Company
Our experience was great; from checking in at the counter, getting suited/geared up, and being instructed by a coach prior to getting in the vertical wind tunnel of 90+ mph winds. Jeryn was an awesome instructor helping the class achieve their training to fly with stable body position in the tunnel. The class ended with participants receiving a flight certificate. Ty!
SO MUCH FUN. Our group was 12, 16, 47 & 48 years old and we were all first timers and had an amazing time. A couple of us are a bit on the larger size and there was no judgement, just great instructions and an amazing instructor. The flight display by our instructor at the end was excellent.
We recently visited iFLY in Lincoln Park, and it was an absolutely unforgettable experience. Is it cheap? No. But some things are worth spending money on, and this is one of them.
Watching kids step into the wind tunnel for the first time is pure magic. The excitement, the nervous laughter, the huge smiles afterward—it's the kind of experience they'll be talking about for years. In a world where so many gifts and toys are forgotten after a few weeks, this is the kind of adventure that creates real core memories.
The instructors were fantastic, making everyone feel safe and comfortable while still keeping the experience exciting. The facility was clean, well organized, and ran smoothly from start to finish.
If you're looking for a unique birthday gift, family outing, or special surprise for your kids, iFLY is worth considering. Yes, it's a splurge, but years from now your children probably won't remember another toy or video game. They'll remember the day they flew.
Highly recommended for families looking to spend money on experiences instead of things.
I paid for 3 flights. Cancelled one prior to the end of the cancellation window. Was called and confirmed id be refunded, confirmed at the desk day of 2 flights id be refunded. Its now been nearly 3 weeks no refund ive left SEVERAL messages and tried calling every single day at least once. No one is answering or responding to me. $136 refund . Im still waiting. IM A SINGLE MOM OF 5 I wanted to do something nice for my son's bday one decided he'd rather have shoes bc they were cheaper than the flight which is why I cancelled. It took me 3 paychecks to save for these flights. Its ridiculous how long its taking them to refund me.
To whom it may concern at IFly--
If you are proud of the incidence that is described below, then you should gladly accept that it will be posted in more than one place. If you are not proud of it, then I encourage and welcome you to correct it.
We attended a booked children's birthday party in Paramus, NJ on 6/7/26 and arrived 27 minutes late. Because of this, iFLY Paramus completely denied my child the opportunity to fly. Worse yet, they refused to refund the mother who hosted the party for my child's prepaid slot.
IFly attempts to defend this by comparing themselves to an airline, claiming that if you miss a flight, you lose your seat. This comparison is completely absurd. iFLY is a local entertainment venue, not a commercial airline. My child flying at the end of the group would not cause an operational crisis or make hundreds of people miss a connection.
Their claim of being on a "strict schedule" holds absolutely no weight for several reasons:
The party had just started: The remaining 15+ children from the birthday group had not even taken their turns yet.
There was open track time: One child in the group actively declined to fly, meaning management had two completely empty slots sitting right there in front of them.
Immediately after telling us it was impossible to accommodate us due to their "strict schedule," the staff offered a solution: if we paid over $100 again right there to buy a brand-new flight package, they could magically fit us right in.
Think about that. If the schedule was truly too packed to honor our prepaid booking, they wouldn’t have the open slots to sell us new ones on the spot. This isn't about safety or scheduling; it is a predatory business tactic designed to double-charge customers who make a simple mistake. They pocketed our original prepaid money for zero services rendered, then tried to extort another $100+ out of us for the exact same experience.
Zero flexibility: Accommodating a late child at the end of their own booked party group would have caused zero undue hardship to the staff or other customers.
Charging a parent full price for a service you refuse to provide—despite having the literal time and space to do so—is completely exploitative. They chose rigid, nonsensical policies over basic customer service and making a child happy.
