HWB Mobility Reviews

C. W. 2025.03.07

     

Excellent service and support. Having struggled with a different company, it was such a relief to speak with HWB Mobility. Extremely helpful and my order was completed within 24hrs. It is difficult to navigate disability equipment as a carer and HWB was a pleasure to deal with. I will certainly use HWB again and fully recommend Thank You.

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Reply from HWB Mobility 2025.03.11

Thank you so much for your kind words, it was a pleasure doing business.

Lefty 2025.03.03

     

Outstanding Service and Perfect Chair I recently purchased a rise and recline chair from HWB Mobility and I couldn’t be happier with the experience. From start to finish the service was absolutely faultless. Andrew came all the way to my home to personally measure me and discuss the best options to suit my needs. As someone with mobility issues I wanted a chair that was both practical and stylish not something that looked old fashioned. Andrew really listened took everything into account and went above and beyond to make sure I got exactly what I needed. He was friendly helpful and genuinely caring which made the whole process so much easier. The chair itself is perfect comfortable supportive and it fits beautifully in my home. I can’t recommend HBW Mobility enough. If you are looking for top quality products and first class customer service this is the place to go. Thank you Andrew for your kindness and expertise TOM

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Reply from HWB Mobility 2025.03.04

Thanks so much for your wonderful words Tom, we hope your new chair provides great comfort to you for years to come.

Gordon Irvine 2025.02.28

     

Excellent service. The bed ordered was delivered and installed in a couple of days and turned out to be even better than expected. Everyone we have dealt with has been very helpful. Worth a five star rating.

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Reply from HWB Mobility 2025.02.28

Thanks so much for your kind words Gordon, it was a pleasure doing business.

Flock Leader 2025.01.30

     

My sister had a stroke last year and has limited mobility; we have been trying to adjust our house to her needs. Hwb was recommended to me, and we recently bought an Arden Bariatric Riser Recliner. From the beginning Andrew was extremely friendly and helpful while discussing our needs and options without the hard sell. The chair was made to measure for my sister and delivered and set up for us: I was shown how to use it. I would recommend this particular chair for anyone who needs to sit for long periods of time. The motors are smooth and easy to operate allowing me to angle the chair precisely to her needs, and it comes in a variety of bright colours! Not vital, but an added bonus when so many medical aids are drab grey. I cannot thank Andrew enough for his support through the process, and will certainly go to Hwb again for my sister's mobility needs.

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Reply from HWB Mobility 2025.02.17

Thanks so much for our custom and kind words, we hope your sister is extremely comfortable for a long time to come in her new chair.

Micheal B 2025.01.25

     

One of the most professional, kind and friendly companies I've dealt with, respond in a timely manner, listen to your concerns and willing to help you find what's best for you, honestly... can't say enough nice things, Andrew was excellent throughout if I need any other disability items for my mother (who has complex needs) he will be top on my call list

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Reply from HWB Mobility 2025.01.25

Thanks so much Micheal, this is music to our ears, we were thrilled to assist you and thanks for choosing us! We would of course love to assist you in the future too. All the best. Andrew.

Dick Beardsall 2024.11.21

     

Andrew and HWB were extremely helpful in advising on, and supplying, a chair for my wife ( a Madison Repose Porter chair). Unlike some other suppliers I spoke to, Andrew was never pushy and I felt that I was being well advised. We are extremely pleased with the chair and with the service we received. I have no hesitation in recommending HWB.

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Ruth Adams 2024.11.21

     

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Reply from HWB Mobility 2024.11.21

Thanks so much for your 5 star review Ruth.

Sarah Brookes 2024.11.20

     

Great service and quick delivery. I asked for help with the choice of profiling mattress, and they where so knowledgeable and helpful. The mattress are very good quality and very comfortable.

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Reply from HWB Mobility 2024.11.21

Thank you for your kind review Sarah, we were thrilled to be able to help. You know where we are now 😁.

Janey Doyle 2024.11.20

     

Excellent company. Very fast delivery. Highly recommend

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Reply from HWB Mobility 2024.11.20

Thanks so much Jane, it was a pleasure doing business.

Charlotte Bretherton 2024.11.05

     

HWB went above and beyond to help us secure a bed for our elderly grandparents in a moment of real need. When our initial order with another supplier fell through, we were left feeling incredibly stressed and unsure where to turn. Andrew at HWB stepped in and had a bed delivered to us within 48 hours, hand-delivered from Cardiff by both Andrew and Lewis. They were both amazing on the day, incredibly kind, and went out of their way to help us. Even after the delivery, Andrew continued to support us with issues that had nothing to do with his products, which truly made a world of difference. For any mobility needs, HWB and Andrew are absolutely who we’ll be going to again.

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Reply from HWB Mobility 2024.11.05

That's music to our ears Charlie, thank you so much for your kind words. All the very best for the future.

Sue Butler 2024.10.30

     

The communication for the bed delivery was good. Arrived on time, it took a while to put the base together because of the model - the Elan. Explained how everything worked, very happy with the bed.

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Reply from HWB Mobility 2024.10.30

Thanks so much for your positive review Sue, I'm so pleased we were able to arrange a physical demo of this bed for you in our suppliers mobile show van. It's a beautiful bed and one of very few on the market that offer true wallhugging capabilities. We were delighted you chose us and welcome you back should you need anything else in the future. Best wishes. Andrew.

ian Corke 2024.10.24

     

Andrew was very helpful in sorting out the precise requirements for my wife's chair with the result that it arrived in the advertised timescale and was exactly as requested.

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Reply from HWB Mobility 2024.10.24

Thank you so much for your custom Ian, we are so pleased everything was to yours and your wife's satisfaction. Best wishes. Andrew.

Juan Vazquez Ruiz 2024.10.09

     

Wonderful service -we needed the order expedited and Andrew found a way to make it happen. Thank you so much!

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Reply from HWB Mobility 2024.10.09

In the nick of time too 😁. Thanks so much for your custom Juan. Best wishes.

Mark H 2024.08.16

     

Just purchased a bed for our son through HWB Mobility & the service & advice we received from start to finish was brilliant. Andrew was extremely helpful in suggesting options, getting quotes & giving us advice. Highly recommend. Really pleased with our purchase & will definitely be using them again in the future if we need anything else. Thank you.

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Reply from HWB Mobility 2024.08.20

Thank you so much Mark. We hope your son is very happy with his new bed for years to come. Best wishes to you all.

Jenny Knowles 2024.08.13

     

The service from Andrew Morgan of HWB Mobility was excellent.... a very good company to do business with. He showed empathy and understanding in the entire process. He was punctual with the delivery, and put the bed up which was on trial for my husband and did a demonstration of how it worked. Unfortunately, because of my husbands particular neurological disability, he couldn't use it and Andrew came and collected it. Andrew was courteous, polite and understanding throughout the whole process.

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Reply from HWB Mobility 2024.08.16

Thanks so much for your wonderful words Jenny, it was a pleasure to meet you and your family. If we can be of any further assistance in the future, your know where we are. Take care. Andrew.

Trish Smith 2024.08.09

     

This mobility shop is amazing, the customer service is excellent as I had a small issue with my order and they went above and beyond to sort it out, nothing is too much trouble I definitely recommend them to anyone looking for mobility items, thank you again Andrew for all your help

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Reply from HWB Mobility 2024.08.16

Bless you Trish, thanks so much, it was a pleasure to assist you. You know where we are now if you ever need anything else.

Martin Birch 2024.08.03

     

The wheelchair was as described and very easily unboxed and only required the footrests fitting that took all of 30 seconds My mother says it's absolutely perfect and comfortable which is good enough for me Many thanks for the quick delivery really couldn't ask for better service

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Reply from HWB Mobility 2024.08.08

Thanks so much Martin, it was a pleasure doing business

Melinda Henderson 2024.07.19

     

I recently purchased the rotating profile bed for my husband with help and Advice from Andrew & his company from start to finish he couldn’t have been more helpful with advice communication set up and getting the bed very quickly to accommodate my husband I can highly recommend the company and Andrew who I believe is the owner efficient pleasant excellent customer service from start to finish I will definitely be using the company again for future purchases Thank you Melinda Henderson

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Reply from HWB Mobility 2024.07.19

Thanks so much for this wonderful review Mel, it was our pleasure to work with you on this and we would love to support you with anything else you need in the future.

Paul Porter 2024.07.15

     

Very professional, very friendly service, nothing was to much trouble for Andrew, I would highly recommend HWB mobility to anybody.

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Reply from HWB Mobility 2024.07.15

Thank you for your kind words Paul, we were thrilled to assist you with your order.

Margaret Ellis 2024.07.09

     

Excellent service. Kept update with the status of our order at every point.

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Reply from HWB Mobility 2024.07.09

Thank you so much for your kind words Margaret, much appreciated.