Verified Company
Jeff with Hot Tub Discounts came to service my hot tub, replaced the failed main motor and a new controller. As mine is an older unit (out of production) he had to make some minor changes to the tub structure which he managed expertly! He coached me on a potential adjustment that I could make on my own, which I did a few days later (saving the cost of another service call). His manner and expertise reinforce my loyalty to Hot Tub Discounts. Thanks!
I called to have my spa repaired. My spa is a 2015 model and i thought it was done being 10years old. They looked into my issue and figured out the issue and ordered the parts. The service from talking to scheduling to technicians diagnosis to the full repair was exceptional. I even ordered a new cover from them and it fit great. This is definitely the go to company for spa repair.
Reply from Hot Tub Discounts LLC
2025.11.14
Hi Steve,
Thank you for the kind words and for trusting us with the repairs of your hot tub, we wish you many more years of enjoyment with your hot tub and we are always here to help with anything you need for your hot tub.
Thank you for the kind words and for trusting us with the repairs of your hot tub, we wish you many more years of enjoyment with your hot tub and we are always here to help with anything you need for your hot tub.
This was the 2nd time I purchased a hot tub cover from Hot Tub Discounts. They had retained all of my previous measurements and was super easy to order. Bethany was fantastic! I have been very happy with the quality of the cover. It lasted about 7-8 years which is very good given an icy and heavy snow environment
This company has to be the worst company to deal with after post sales. My hot tub kept breaking down leaks and things like that and they would come out and the guy caught the guy in the truck sleeping for two hours two or three times in the truck. they will come out and do work and charge me for it and they would not replace any components but said they did. Stay away from this company
Reply from Hot Tub Discounts LLC
2025.11.19
Mr Kessman,
We are very concerned in regards to your review, and surprised that the description you detailed wasn't reported to us as it happened. We reviewed your service history and all warranty claims reported were addressed and parts were replaced in accordance with your hot tub manufacturer's warranty. That being said we have tried to reach out to you multiple times to resolve your issues and have not heard back. We ask that you please contact us at your earliest convenience and assure you that we can get things back on track for you.
We are very concerned in regards to your review, and surprised that the description you detailed wasn't reported to us as it happened. We reviewed your service history and all warranty claims reported were addressed and parts were replaced in accordance with your hot tub manufacturer's warranty. That being said we have tried to reach out to you multiple times to resolve your issues and have not heard back. We ask that you please contact us at your earliest convenience and assure you that we can get things back on track for you.
The whole process was five stars! Walking into the showroom, we dealt with Alex, who was knowledgeable and did not pressure us to buy. Shelley, who scheduled the delivery, was friendly and professional. The delivery was excellent. Jeff and Adam were professional, knowledgeable, friendly, and respectful of the property. I would highly recommend.
This was a wonderful experience from beginning to end. Heck I got mine installed end of July and had a few questions (Mid October now) and contacted Jeff via his phone and he was able to help me through some of my water balancing problems. He went above and beyond to help me. He contacted Shelly who was also very pleasent to work with and got me straightened out. Highly recommend!
I found this company through Angie’s List when I needed to repair the pump on my hot tub, and I couldn’t be happier that we chose them!
Shelly was the first person I spoke with, and her knowledge and willingness to listen to my needs was so refreshing. Every time I’ve called in, she has been so friendly and helpful. Jeff, the repair technician, was equally amazing—he not only repaired the pump quickly and professionally, but also took the time to explain how to best care for the hot tub so that we can enjoy it for as long as we can. Since this is my husband’s and my first hot tub, that advice meant a lot.
What impressed me most is that they didn’t come out and try to sell me a brand-new hot tub. Instead, they did the right thing—repaired what needed fixing, gave me useful care tips, and treated me with honesty and respect. That kind of integrity is hard to find, and I’m so grateful for it.
Right now, we’ve only used them for repairs, but when we’re ready for an upgrade, I’ll definitely be returning to their showroom to make our purchase. Thank you so much, Jeff and Shelly, for making this such a great experience!
I’m a former customer of Thermo spa from 2005 I bought a new tub from Hot tub discounts I needed service on my tub and the serviceman Jeff came over for a repair he was very professional knowledgeable and respectful of my property he stayed around to make sure everything was working properly. I wish I had 10 guys like him working for me Very highly recommend him
Jeff did a good job today. He helped me out a lot. Show me how to do everything.
Reply from Hot Tub Discounts LLC
2025.09.20
We are very happy to hear Jeff was able to help you out with all of your questions, as always we are hear for you if you need anything else for your hot tub! Thank you for the positive feedback!
Excellent service from the in-home service team. I had a minor leak in the front of my hot tub and tried my best to find the leak myself. Unable to find the leak I had the service folks come out to my house and they were able to find a small fitting just needed a little tightening. As I have had my tub for 3 years now, he also took a look around the other motor parts to ensure they were all looking good which they were. I really appreciate the honesty and feedback as it pertains to chemicals and some best practices for taking care of my tub. The minor leak is fixed the tub is 3 years old and still looks and performs such as the day we had it delivered. Thanks Again!
Reply from Hot Tub Discounts LLC
2025.09.20
Thank you immensely for your feedback! We're glad our service team found your leak and provided honest chemical guidance. We are thrilled your tub performs perfectly and hope you continue to enjoy it for many years to come!