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The hotel is situated in the heart of Bratislava Old Town, making it therefore the perfect accomodation to enable carefree exploration of the city. The rooms are comfortable, large and clean. The staff are welcoming and friendly. I would criticize only the bar allowing smoking, with no other available alternative for non-smokers (at least not at the time of out stay in the early December). And I do not recommend the massage in the wellness, it was the least helpful massage I’ve ever had, my neck and upper back pain and stiffness still persisted afterwards.
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Co je třeba ocenit je především personál. Od recepčních, přes personál v restauraci, až po recepčního wellnessu, všichni velmi příjemní a ochotní. Perfektní snídaně, postele a lůzkoviny výborné, polštáře na výběr. Bylo nám umožněno nechat auto na parkovišti po check-outu. Hotel má příjemnou polohu, v centru města, na nábřeží, zastavky tramvaje 5 minut. Genius loci. Top interiéry. Pokud už bych měl dát návrh na zlepšení, pak jedině vytápěný žebřík na ručníky v koupelně by přišel vhod. Sauna ač je příjemná, je docela malá. Závěr: určitě doporučuji. Rád se vrátím.
Reply from Hotel Devin
2025.12.08
Dobrý deň pán René,
Ďakujeme vám za takúto podrobnú a krásnu recenziu. Veľmi nás teší, že ste boli spokojní s naším personálom. Vaše slová si nesmierne vážime a radi ich odovzdáme celému tímu. Sme radi, že ste si vychutnali aj naše raňajky, pohodlné postele, kvalitné lôžkoviny a možnosť výberu vankúšov. Teší nás aj to, že ste ocenili polohu hotela a jeho atmosféru miesta. Ďakujeme aj za Vaše návrhy na zlepšenie, sú to cenné podnety, ktoré určite zvážime pri ďalšom rozvoji našich služieb. Sme radi, že ste boli spokojní a že nás budete ďalej odporúčať.
Tešíme sa na Vašu ďalšiu návštevu!
Hotel Devín
Ďakujeme vám za takúto podrobnú a krásnu recenziu. Veľmi nás teší, že ste boli spokojní s naším personálom. Vaše slová si nesmierne vážime a radi ich odovzdáme celému tímu. Sme radi, že ste si vychutnali aj naše raňajky, pohodlné postele, kvalitné lôžkoviny a možnosť výberu vankúšov. Teší nás aj to, že ste ocenili polohu hotela a jeho atmosféru miesta. Ďakujeme aj za Vaše návrhy na zlepšenie, sú to cenné podnety, ktoré určite zvážime pri ďalšom rozvoji našich služieb. Sme radi, že ste boli spokojní a že nás budete ďalej odporúčať.
Tešíme sa na Vašu ďalšiu návštevu!
Hotel Devín
Extremely racist staff from the receptionists to the waiters and waitresses in the breakfast room. If you pay attention, you will see how they treat white people against how they treat Asian and African people. Absolutely disgusting experience.
Reply from Hotel Devin
2025.12.08
Dear Tammy Do,
Thank you for sharing your feedback. We are truly sorry to hear that you felt this way during your stay.
We would like to state very clearly and firmly again that our hotel does not tolerate any form of racism, discrimination, or disrespect. Such behavior is strictly against our values, our policies, and our internal standards.
Our goal is to offer every guest—regardless of nationality, ethnicity, or background—professional, respectful, and welcoming service at all times.
Thank you for understanding.
Hotel Devin
Thank you for sharing your feedback. We are truly sorry to hear that you felt this way during your stay.
We would like to state very clearly and firmly again that our hotel does not tolerate any form of racism, discrimination, or disrespect. Such behavior is strictly against our values, our policies, and our internal standards.
Our goal is to offer every guest—regardless of nationality, ethnicity, or background—professional, respectful, and welcoming service at all times.
Thank you for understanding.
Hotel Devin
The hotel has good location and that is the only good thing here. To start with, during our arrival on 15/11/2025, we were welcomed by an extremely racist receptionist (young man without glasses) who did not even put a smile on his face. We have noted on booking-dot-com one month in advance that we would like a twin room, and we explicitly requested that again during check-in. However, the reception guy purposefully gave us a room with double bed facing the backyard with the worst view ever. We checked in at 2pm and there were plenty of rooms available, but he intentionally gave us the worst room ever. Moreover, upon entering the room, we discovered that there was only one socket on one side of the bed, which means the other person on the other side of the bed cannot charge their phone at all! Moreover, all the facilities have worn out and there is even no coffee machine in the room. In the evening we went to the basement to take the sauna but were denied entry due to overcrowd. They stated that the sauna is free, but I don’t know if they really want customers to use it or not. The nightmare did not end there. During breakfast we encountered extremely racist staff again. While they were very friendly towards white customers behind us, they showed racist behaviour towards us. The racist staff took our cutleries and never brought back new ones, while they gave the best and quickest service ever to the white couple behind us. They took their cutleries and brought back new ones immediately for the white couple. For us, when waiting for so long for new cutleries, we had to go straight to them to ask for new cutleries, and they did not even understand what “cutlery” is, I had to repeat “fork and knife”. This double standard and racist behaviour are extremely disgusting in a 4-star hotel like this.
Reply from Hotel Devin
2025.11.21
Dear Tran Trung,
Thank you for sharing your feedback. We are very sorry to hear that your experience did not meet your expectations and that you felt unwelcome during your stay. We take such concerns extremely seriously and would like to clarify several points with great respect. First and most importantly, we want to clearly state that our hotel does not tolerate any form of racism or discriminatory behaviour. Every single day we welcome guests from all around the world — from many cultures, ethnicities, and nationalities — and the general response to our staff is very positive and friendly. In fact, our team itself is intentionally international. We employ colleagues from different countries precisely to contribute to a diverse and welcoming atmosphere for all guests. We value inclusivity deeply and any form of discriminatory conduct is strictly against our principles. Regarding the receptionist who checked you in on 15/11, we sincerely apologize if he appeared unfriendly. He is a new team member still undergoing training, and he may have seemed overly focused or reserved. However, we can assure you that he had no intention of being rude or discriminatory in any way. Concerning the sauna, access may sometimes be limited due to safety capacity, not because we do not want guests to use it. We understand this can be disappointing and will look into improving how we communicate these limitations.
Thank you again for your detailed feedback. It helps us identify where improvements are needed. We hope you might consider giving us another opportunity in the future so we can show you the warm, international, and welcoming environment we strive to provide.
Sincerely,
Hotel Management
Thank you for sharing your feedback. We are very sorry to hear that your experience did not meet your expectations and that you felt unwelcome during your stay. We take such concerns extremely seriously and would like to clarify several points with great respect. First and most importantly, we want to clearly state that our hotel does not tolerate any form of racism or discriminatory behaviour. Every single day we welcome guests from all around the world — from many cultures, ethnicities, and nationalities — and the general response to our staff is very positive and friendly. In fact, our team itself is intentionally international. We employ colleagues from different countries precisely to contribute to a diverse and welcoming atmosphere for all guests. We value inclusivity deeply and any form of discriminatory conduct is strictly against our principles. Regarding the receptionist who checked you in on 15/11, we sincerely apologize if he appeared unfriendly. He is a new team member still undergoing training, and he may have seemed overly focused or reserved. However, we can assure you that he had no intention of being rude or discriminatory in any way. Concerning the sauna, access may sometimes be limited due to safety capacity, not because we do not want guests to use it. We understand this can be disappointing and will look into improving how we communicate these limitations.
Thank you again for your detailed feedback. It helps us identify where improvements are needed. We hope you might consider giving us another opportunity in the future so we can show you the warm, international, and welcoming environment we strive to provide.
Sincerely,
Hotel Management
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Top Hotel, sehr sauber,Innenstadt nähe.
Reply from Hotel Devin
2025.12.02
Dear fant3r Gixxer,
Thank you very much for your kind feedback! We’re glad to hear that you enjoyed our clean facilities and convenient location near the city center. We hope to welcome you again soon!
Hotel Devin
Thank you very much for your kind feedback! We’re glad to hear that you enjoyed our clean facilities and convenient location near the city center. We hope to welcome you again soon!
Hotel Devin
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Fiz uma reserva para mercados de natal
Infelizmente não pude fazer a minha viagem por motivos de saude grave da minha esposa, numa reserva não reeembolsavel.
De toda a viagem foi o unico hotel que deu aval positivo ao reembolso.
Agredeço esse facto e claro que assim que possivel irei visitar-vos.
Dou os meus parabéns a gerência pela atenção as situações não programadas dos seus hospedes.
Reply from Hotel Devin
2025.12.02
Dear Mr. Nuno Silva,
Thank you very much for your heartfelt message. We wholeheartedly hope that your wife is recovering well. Although your reservation was non-refundable, we were glad to support you during this unexpected circumstance.
We will be very happy to welcome you on your next visit when the time is right.
We wish you and your family all the best.
Hotel Devin
Thank you very much for your heartfelt message. We wholeheartedly hope that your wife is recovering well. Although your reservation was non-refundable, we were glad to support you during this unexpected circumstance.
We will be very happy to welcome you on your next visit when the time is right.
We wish you and your family all the best.
Hotel Devin
A charming historical hotel which makes you travel in time, or better, out of time. Great staff, very professional. Rooms are spacious and very clean. The food offer is amazing, both the breakfast buffet and the daily menu at the hotel’s café. The location is also perfect to access the old town by foot. Only the spa could be improved in terms of service and management. Highly recommended for architecture and design lovers.
Reply from Hotel Devin
2025.11.19
Dear Mr. Marcello,
Thank you very much for your wonderful review! We’re delighted that our historic atmosphere, spacious and spotless rooms, and delicious food offerings made your stay feel truly special. It’s great to hear that our team’s professionalism and our convenient location near the old town added to your experience.
We also appreciate your feedback regarding the spa — it’s very valuable to us, and we will certainly look into ways to improve our service and management there.
We’re thrilled that you would recommend us, especially to fellow architecture and design enthusiasts. It would be our pleasure to welcome you back again soon!
Sincerely,
Hotel Devin
Thank you very much for your wonderful review! We’re delighted that our historic atmosphere, spacious and spotless rooms, and delicious food offerings made your stay feel truly special. It’s great to hear that our team’s professionalism and our convenient location near the old town added to your experience.
We also appreciate your feedback regarding the spa — it’s very valuable to us, and we will certainly look into ways to improve our service and management there.
We’re thrilled that you would recommend us, especially to fellow architecture and design enthusiasts. It would be our pleasure to welcome you back again soon!
Sincerely,
Hotel Devin
Boli sme na babkovom divadle už niekoľkokrát. Velmi sa nám paci.
Reply from Hotel Devin
2025.11.19
Dobrý deň pani Ivica,
Ďakujeme vám za krásne slová! Veľmi nás teší, že sa k nám do hotela radi vraciate a že sa Vám naše predstavenia páčia. Vaša podpora je pre nás veľkým povzbudením.
Tešíme sa na vašu ďalšiu návštevu!
S úctou,
Hotel Devín
Ďakujeme vám za krásne slová! Veľmi nás teší, že sa k nám do hotela radi vraciate a že sa Vám naše predstavenia páčia. Vaša podpora je pre nás veľkým povzbudením.
Tešíme sa na vašu ďalšiu návštevu!
S úctou,
Hotel Devín
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