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Reviews ( 1666 )
Michael Clark
2024.07.23
Great Hotel.
Trip type
Vacation
Family
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Brendan O Sullivan
2024.07.23
Avoid
Swimming pool extra
Parking extra
Building work at rear of premises
Faulty windows had to change room.
waiters who accuse guests of not paying for inclusive breakfast
General manager who smiles in your face when you bring complaint to your attention
Spend your money somewhere else
Lydia Wadas
2024.07.21
Nemanja Jankov
2024.07.18
😀
Trip type
Vacation
Solo
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Ľudovít Hamaš
2024.07.18
Trip type
Business
jarosław d
2024.07.16
Bardzo fajny hotel przy Dunaju.
Przemiła obsługa, fajny widok na rzekę i pyszne śniadania - w rozsądnych cenach.
Trip type
Business
Tom Thomas
2024.07.10
Trip type
Business
Friends
radko brutenic
2024.07.04
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Bozena Mizerova
2024.07.04
georgievbor
2024.06.28
I had very bad customer experience with a reception-lady. I was on a business trip and from my office booked a taxi by reception from the Vienna Airport to the hotel. I was surprised to see two drivers waiting on the gate and they told me that booking was for two cars and respectively asked for double payment. However, when I tried to clarified with the hotel, a very unpleasant lady tried to make me an idiot and that was our mistake to order two cars, which was obviously not the truth and she couldn't prove it. Bur her attitude was discusting - she was very aggressive, shouting to me and didn't listen at all.
Otherwise the hotel itself was not so bad, but my experience with this lady destroyed my overall stay. To her manager - it happened on 25th June in the afternoon. My business is also at the customer service field and I can said that such a "professionals" destroy the image and further growth of any business! I had the feeling that I was cheated by the hotel.
Trip type
Business
Solo
Dear Georgie,
We are very sorry about misunderstanding from your office regarding the taxi and please let us apology for our staff member attitude. The additional training was provided to avoid same situation again and we hope you will give us another chance to see improvements.
Kind Regards
Hotel Devin
Jerzy Ostojski
2024.06.28
Robo Betteš
2024.06.27
Krásny hotel ktorý zachoval svoju architektúru s veľmi milou a ochotou obsluhou.
Trip type
Business
Dear Robo,
Dakujeme za krasnu recenziu.
Hotel Devin
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Alberto Zorli
2024.06.25
Buon hotel buone camere prima colazione inesistente da poveri poveri
accattoni
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Cameron Paterson
2024.06.24
It has a certain old-world charm. The concierge seemed positively delighted to see me and I thought I was genuinely the only guest in this massive hotel. Then I did see one or two others at breakfast. It is like a deserted ghost town. The room is nice, a touch noisy from the road. Shower is very small, to the point where it is cramped. Breakfast is OK.
Sarah “Sariou” F
2024.06.22
3 jours de réunions professionnelles. Chambre très correcte, piscine sympathique. J'aurais aimé qu'on le fournisse un peignoir et des "claquettes" lors de mon passage au sauna, hammam, piscine. Restaurant Café Devin très bon.
Trip type
Business
Solo
Roman Gryc
2024.06.21