Verified Company
Thank you to our server, Hannah. She is a great waitress and made sure we were always taken care of no matter how busy the restaurant was. Five stars too the restaurant & 10 stars to Hannah.
Middletown NY
Reply from Hook & Reel
2026.02.05
Thank you for sharing your delightful experience! We're so glad to hear that our team made your visit special, even during a bustling day. Our servers work hard to ensure everyone feels at home, and your kind words will surely bring smiles all around. We can't wait to welcome you back for another fantastic time!
We spent over $1,000.00 there tonight so you can imagine the amount of food & drinks that we ordered. With 9 kids you can just imagine the "I need this" & "I need thats". The restaurant was super busy for a Saturday night and our waitress Hannah?? Well, let's just say that we couldn't leave the restaurant without requesting to speak to the manager, Rob. Outstanding, on point & honestly just a phenomenal waitress is what Hannah is. An asset to your restaurant is what Hook & Reel needs to know about her. She didnt forget anything and trust me, there were ALOT of add ons.... sodas, beers, napkins, spoons, forks, sauces every single thing we asked for she never forgot a thing even with the restaurant being as busy as it was. Hook & Reel, recognize her!!!! She gives new meaning to over & beyond for the customer. Rob, the manger came to our table to check on our party twice & that shouldn't go unrecognized either. He was so nice & pleasant. Thank you, to Hannah & Rob for making our dinner absolutely perfect. Hook & Reel management, recognize your outstanding employees!!
Yet again, Hook & Reel doesn't disappoint. Thank you!
Middletown, NY.
Reply from Hook & Reel
2026.02.05
Wow, what a fantastic review! We're absolutely delighted to hear about your experience with us. It sounds like our team was on their A-game, and we're so glad Hannah and Rob made your night memorable, even with all those "I need this" and "I need thats" from the kids! We'll definitely share your kind words with them to keep the good vibes rolling. We can't wait to welcome you and your lively crew back for another round of fun and deliciousness at Hook & Reel!
Hannah was absolutely amazing with a group of 20 people 10 of them being crazy little kids ages 12 to 1. She did not mess up on a single order from drinks to food. Very polite, thank you Hannah for a great experience
Reply from Hook & Reel
2026.02.05
Wow, handling a group of 20 with 10 energetic kids sounds like a superhero-level feat! We're so glad to hear that our team made your experience seamless and enjoyable. We'll definitely share your kind words with everyone to keep the good vibes rolling. We can't wait to welcome you and your lively crew back for another fun-filled visit!
Dameon was a wonderful server , his energy was wonderful . He’s very proactive & keeps the vibes good . He’s great with service constant checking on us which shows
His dedication .
Reply from Hook & Reel
2026.01.29
Thank you for sharing your delightful experience! We're so glad to hear that our server's proactive and positive energy added to your visit. Our team is dedicated to keeping the good vibes rolling, and it's fantastic to know it made a difference. We'll definitely share your kind words with the team to keep the momentum going. We can't wait to welcome you back for more great times!
Now this is my spot!!!! Food on point drink were amazing and the vibe was chill!!! Loved it! Everytime we get a chance we go there.
Reply from Hook & Reel
2026.01.27
Thank you for making us your go-to spot! We're absolutely delighted to hear that you enjoyed the food, drinks, and chill vibe. Our team works hard to create that perfect atmosphere, and your feedback will definitely give them a boost. We can't wait to welcome you back for more good times and great flavors!
Damien was our waiter and he did an exceptional job. Music was excellent. Jon Zanger !!!
Reply from Hook & Reel
2026.01.26
Thank you for sharing your delightful experience! We're so glad to hear that our team provided exceptional service and that you enjoyed the tunes. We'll definitely pass on your kind words to the crew. We can't wait to welcome you back for more great times and good vibes!
Dameon is an absolute standout. From the moment we sat down, his energy, professionalism, and attention to detail set the tone for an exceptional experience. He was knowledgeable, efficient, and genuinely engaging without ever feeling forced.
What really elevated the night was the personality he brought to the table. As a fellow anime enthusiast, Dameon effortlessly connected, adding a unique and memorable layer to the service that made the experience feel personal rather than transactional. It’s rare to find someone who can balance top-tier hospitality with authentic character, and he does it flawlessly.
If you’re dining here and want elite service with great vibes, ask for Dameon. He’s the kind of server who makes you want to come back, not just for the food, but for the experience.
Reply from Hook & Reel
2026.01.19
We're absolutely delighted to hear about your fantastic experience! Our team works hard to create memorable moments, and it's wonderful to know that our server's unique blend of professionalism and personality made your visit special. We'll definitely share your kind words with the team to keep the good vibes rolling. We can't wait to welcome you back for more great food and even better company. Until next time, may your dining adventures be as epic as your favorite anime!
We went for our first time and had the best experience! I kept mentioning to my husband how awesome, friendly and helpful our waiter Dameon R. Was. We eat out a lot and I have honestly not had a waiter as helpful, kind and fun as him… your waiter makes a huge difference!!
Reply from Hook & Reel
2026.01.19
We're absolutely delighted to hear about your fantastic first visit! Our team works hard to create memorable experiences, and it's wonderful to know that our server made such a positive impact on your dining adventure. We'll definitely share your kind words with the team to keep the good vibes rolling. We can't wait to welcome you back for more fun and delicious moments!
Food was excellent, service was fast and very polite, prices are reasonable and value is all there. GM Robert is a gentleman and a real kind human all around, Cassandra is an absolute sweetheart and highly recommended her to anyone.
Reply from Hook & Reel
2026.01.19
Thank you for sharing such a delightful review! We're absolutely content to hear that you enjoyed the food, speedy service, and found great value in your experience. Our team, including our wonderful GM and servers, works hard to create a welcoming atmosphere, and your kind words will surely boost their spirits. We can't wait to welcome you back for another fantastic visit!
Dameon was amazing!! Had such a good night!!!💪🏼
Reply from Hook & Reel
2025.07.31
Thank you for your feedback! We're glad to hear that Cici made your experience enjoyable. We'll be sure to share your kind words with her and the rest of the team. We look forward to welcoming you back for more delightful moments!
damien is so funny and nice. real funny, real nice. awesome food, attentive service, loved it!
Reply from Hook & Reel
2026.01.09
We're so glad you enjoyed your visit! Our team loves to bring smiles and serve up delicious food, so it's fantastic to hear you had a great time. We'll definitely share your kind words with the crew to keep the good vibes rolling. Can't wait to welcome you back for more laughs and tasty treats!
Damian is an excellent server. Food was great. Just good all around.
Reply from Hook & Reel
2026.01.05
Thank you for sharing your delightful experience! We're content to hear that our team provided excellent service and that you enjoyed the food. Your kind words will definitely be shared with the team to keep the good vibes rolling. We can't wait to welcome you back for another round of great times and tasty bites!
Gerard was absolutely phenomenal! It was my mom’s first time ever having a seafood boil and we were also celebrating her birthday. From the moment we sat down, he was incredibly informative, patient, and attentive—taking the time to explain everything and making sure she felt confident and excited about her first experience. He truly went above and beyond to make her birthday so special. Exceptional service, amazing energy, and such a memorable experience thanks to Gerard. He is an outstanding server and a true asset to the restaurant!
Reply from Hook & Reel
2026.01.04
We're absolutely delighted to hear about your mom's first seafood boil adventure with us! Our team is dedicated to creating memorable experiences, and it's fantastic to know that our server made her birthday extra special. We'll definitely share your kind words with the team to keep the good vibes rolling. We can't wait to welcome you both back for more delicious fun and unforgettable moments!
A little noisy but great seafood. Lobster bisque is pretty spicy.
Reply from Hook & Reel
2026.01.04
Thanks for diving into our seafood! We're glad you enjoyed it, even if the lobster bisque brought a little extra heat to the table. Our team works hard to create a lively atmosphere, and we'll definitely share your feedback with them. We look forward to welcoming you back for another flavorful adventure soon!
The food was absolutely amazing! But the service was better! Rhea was such a sweetheart, a genuine soul. She didn’t rush us, recommended dessert, answered all our questions, and informed us of her favorites to help us decide. I’d come back more-so to see her again!
Reply from Hook & Reel
2025.12.30
We're absolutely delighted to hear about your fantastic experience! Our team works hard to make every visit special, and it's wonderful to know that the service made such a memorable impression. We'll definitely share your kind words with the team to keep the good vibes rolling. We can't wait to welcome you back for more delicious food and friendly service. See you soon!
Rhea had PHENOMENAL customer service. Very friendly waitress and made sure we were very taken care of. Please appreciate her, it’s rare to have good humans around!
Reply from Hook & Reel
2025.12.30
We're absolutely appreciative of your kind words! Our team works hard to provide exceptional service, and it's wonderful to hear that you had such a positive experience. We'll definitely share your feedback with the team to keep the good vibes rolling. We can't wait to welcome you back for another delightful visit!