Verified Company
I dealt with Sam throughout, from start to finish he went above and beyond to ensure the Hottub I purchased was correct. The process was easy and straightforward.
I had Jamie to install. He was brilliant, did everything and more to ensure that I knew exactly how to work everything.
Would highly recommend
Reply from Home Garden & Pets
2025.11.22
Hi Hannah,
Thank you for the great review. You were genuinely a pleasure to deal with. It’s great to hear that Sam kept everything seamless for you and that Jamie delivered a standout install. If you need anything at all moving forward, we’re right here. Enjoy every minute in the new tub!
Wild Water Spas 🌊
Thank you for the great review. You were genuinely a pleasure to deal with. It’s great to hear that Sam kept everything seamless for you and that Jamie delivered a standout install. If you need anything at all moving forward, we’re right here. Enjoy every minute in the new tub!
Wild Water Spas 🌊
I dealt with Sam throughout, from start to finish he went above and beyond to ensure the Hottub I purchased was correct. The process was easy and straightforward.
I had Jamie to install. He was brilliant, did everything and more to ensure that I knew exactly how to work everything.
Would highly recommend
Reply from Home Garden & Pets
2025.11.22
Hi Hannah,
Thank you for the lovely review! You were a pleasure to deal with from day one. I’m really glad Sam’s support and Jamie’s installation left you feeling fully looked after. If anything comes up down the line, we’re only a message away. Enjoy the new tub!
Wild Water Spas 🌊
Thank you for the lovely review! You were a pleasure to deal with from day one. I’m really glad Sam’s support and Jamie’s installation left you feeling fully looked after. If anything comes up down the line, we’re only a message away. Enjoy the new tub!
Wild Water Spas 🌊
I recently purchased a Titan Eclipse-800 hot tub from Wild Water Spas and couldn’t be happier with the entire experience.
From my first inquiry, Sam was incredibly responsive and helpful. I had concerns about access through a narrow gate, and rather than just giving me a hard “no,” Sam worked with me to understand the measurements and explore solutions. Throughout the process, he was patient with my questions and proactive about keeping me informed—even reminding me about deals ending and helping me secure the best price.
The pre-delivery planning was thorough. Sam requested videos of the delivery route to ensure everything would go smoothly, which showed great attention to detail. On delivery day, communication was clear with payment instructions and a reliable ETA. The installation team arrived on time, and Jamie (the installer) took time to share helpful maintenance tips.
What really impressed me was the after-sales support. When I asked about chemical maintenance schedules, Sam promptly sent over a comprehensive guide with all the essential information clearly laid out.
The whole experience felt professional yet personal. Sam and the team genuinely cared about making sure everything was right. If you’re looking for a hot tub company that provides great products backed by excellent customer service, I highly recommend Wild Water Spas.
Reply from Home Garden & Pets
2025.11.12
Thank you so much Isaac for taking the time to leave such a detailed and heartfelt review , it genuinely means a lot to all of us here at Wild Water Spas. We’re absolutely delighted to hear that your experience from the very first enquiry right through to delivery and aftercare has been such a positive one.
It’s brilliant to know that Sam was able to guide you through every step, especially with the access concerns around your narrow gate. We understand how stressful those details can be, and it’s great that his proactive approach and attention to detail helped make the process smooth and stress-free. We pride ourselves on going the extra mile to find solutions rather than obstacles, so your feedback really reinforces why we do what we do.
We’re also so pleased that Jamie and the installation team delivered the level of service we aim for on every delivery - punctual, professional, and ready to share expert advice so you feel confident using and maintaining your new spa. The Titan Eclipse-800 is a stunning model, and knowing you’re already enjoying it makes all the effort worthwhile.
Your comments about our after-sales support really resonate with us too. Customer care doesn’t end once the spa is delivered, we believe in being available long after installation to make sure every question is answered and every customer feels supported.
Thank you once again for recommending Wild Water Spas and for putting your trust in us. We truly appreciate your kind words and your business, and we wish you many relaxing and memorable moments in your new hot tub.
Wild Water Spas 🙂
It’s brilliant to know that Sam was able to guide you through every step, especially with the access concerns around your narrow gate. We understand how stressful those details can be, and it’s great that his proactive approach and attention to detail helped make the process smooth and stress-free. We pride ourselves on going the extra mile to find solutions rather than obstacles, so your feedback really reinforces why we do what we do.
We’re also so pleased that Jamie and the installation team delivered the level of service we aim for on every delivery - punctual, professional, and ready to share expert advice so you feel confident using and maintaining your new spa. The Titan Eclipse-800 is a stunning model, and knowing you’re already enjoying it makes all the effort worthwhile.
Your comments about our after-sales support really resonate with us too. Customer care doesn’t end once the spa is delivered, we believe in being available long after installation to make sure every question is answered and every customer feels supported.
Thank you once again for recommending Wild Water Spas and for putting your trust in us. We truly appreciate your kind words and your business, and we wish you many relaxing and memorable moments in your new hot tub.
Wild Water Spas 🙂
We had our hot tub delivered and installed this week and it is absolutely amazing
From start to finish wild water spas have been fantastic. Any questions we had were answered instantly on what’s app to put our minds at ease
I can’t recommend them highly enough
Reply from Home Garden & Pets
2025.11.12
Thank you, Jonathan, for such an incredible review! We’re genuinely delighted to hear how happy you are with your new hot tub. It’s great to know that from your very first enquiry right through to delivery and installation, everything went smoothly and met your expectations.
We take pride in offering fast, honest communication and clear guidance throughout the process, so hearing that our WhatsApp support helped put your mind at ease means a lot to us.
Your recommendation really does go a long way, and we’re grateful you took the time to share your experience. Enjoy every moment of your new spa - you deserve it! Remember, we’re always just a message away if you need any advice or aftercare support.
Wild Water Spas 🙂
We take pride in offering fast, honest communication and clear guidance throughout the process, so hearing that our WhatsApp support helped put your mind at ease means a lot to us.
Your recommendation really does go a long way, and we’re grateful you took the time to share your experience. Enjoy every moment of your new spa - you deserve it! Remember, we’re always just a message away if you need any advice or aftercare support.
Wild Water Spas 🙂
100% recommend Wild Water Spas. Their pre-sales support and advice was second to none and this high level of customer support has continued throughout. Huge shout out to Sam who has been available on WhatsApp for all questions.
Communication has been superb from start to finish and the delivery chap was very thorough and patient.
Then there is the hot tub itself. We got one of their clearance tubs on sale and it’s brilliant value for money, very pleased indeed!
We are absolutely thrilled with our hot tub from Wild Water!
The whole experience was absolutely excellent, Sam was extremely patient, explained the whole process from start to finish and was always available and happy to provide support, even when we had questions months after buying our hot tub.
The delivery guys were also excellent, great communication and made sure we were happy before running through a full checklist to ensure we fully understood everything about how our hot tub worked.
We couldn’t be happier and can’t recommend Wild Water enough.
Thank you all so much!!
Reply from Home Garden & Pets
2025.09.03
Thank you Ryan for such a glowing review. We’re delighted to hear how much you’re enjoying your hot tub and that the whole experience, from Sam’s patience and support right through to the delivery team’s careful handover, made everything straightforward for you. It means a lot to know that even months later you still felt looked after. Recommendations like yours are the best compliment we could ask for. Now it’s time to keep making the most of those bubbles, they never disappoint.
Wild Water Spas 🌊
Wild Water Spas 🌊
Reply from Home Garden & Pets
2025.09.03
Thanks so much Darren for the 5 star feedback. It’s always a pleasure to know we’ve delivered the kind of service that deserves full marks. We really appreciate you taking the time to share your experience and we hope you’re enjoying every moment with your hot tub, bubbles included.
Wild Water Spas 🌊
Wild Water Spas 🌊
Avoid, Avoid, Avoid!!!
Absolutely useless company if you purchase used units from them. Mine came and took close to 6 months and several 'engineer' visits and they still couldn't get it working. In the end hired a local company to resolve and provide an inspection report and was fixed straight away diagnosing several installation issues. Utterly crap customer service.
Reply from Home Garden & Pets
2025.07.30
Hi Paul,
We’re sorry to hear that you were dissatisfied with your experience. However, we feel it's important to clarify that our team made several professional efforts to assist you both before and after the sale. Despite our willingness to work with you, the situation was complicated by inappropriate and unacceptable comments made toward our staff during the sales process.
Nonetheless, our team remained courteous and continued to offer support in good faith in an effort to resolve the issues you encountered. We take pride in treating all customers respectfully and expect the same in return.
We genuinely wish you the best of luck going forward and hope your system now performs reliably with the assistance you've received.
Kind Regards,
Wild Water Spa's
We’re sorry to hear that you were dissatisfied with your experience. However, we feel it's important to clarify that our team made several professional efforts to assist you both before and after the sale. Despite our willingness to work with you, the situation was complicated by inappropriate and unacceptable comments made toward our staff during the sales process.
Nonetheless, our team remained courteous and continued to offer support in good faith in an effort to resolve the issues you encountered. We take pride in treating all customers respectfully and expect the same in return.
We genuinely wish you the best of luck going forward and hope your system now performs reliably with the assistance you've received.
Kind Regards,
Wild Water Spa's
Great advice before we purchased. Quick delivery and very helpful installation team. Exemplary!
Reply from Home Garden & Pets
2025.09.03
Thank you Tim for the brilliant review. It’s great to hear the advice before your purchase gave you confidence and that delivery and installation were spot on. Our team will be delighted to know their efforts came across as “exemplary” , high praise indeed. Now it’s over to you to relax and enjoy your hot tub to the fullest 🙌
Wild Water Spas 🌊
Wild Water Spas 🌊
Misled on 13amp Hot Tub Functionality – Disappointing Customer Service
I purchased a preloved Refresh hot tub from Wild Water Spas after confirming with them that it was suitable for a 13amp plug-and-play setup. I made it clear in writing that I needed a 13amp-compatible tub due to the high cost and difficulty of installing a 32amp supply.
They confirmed the model was compatible, but failed to disclose a key limitation: in 13amp mode, the jets and heater cannot run at the same time. This is only mentioned on a hidden FAQ page, not in the product listing or in their pre-sale replies — despite me directly raising the 13amp requirement.
After delivery, I discovered this limitation and raised it with the company, requesting a return and refund. They refused, claiming the issue was with my electrical supply — not acknowledging that their lack of disclosure directly led to the problem.
They have since refused to accept return of the product or fully resolve the matter. I have now reported them to Citizens Advice and Trading Standards and am preparing a Small Claims Court case.
I would caution any customer to get everything in writing and insist on full technical details before purchasing. My experience has been extremely disappointing — what should have been a stress-relieving purchase has been the opposite.
Reply from Home Garden & Pets
2025.06.06
Dear Rachel,
Thank you for taking the time to leave a review.
While we’re sorry to hear that you’re disappointed, we must be clear: Wild Water Spas has not made any error in the supply, description, or communication regarding your hot tub.
The Refresh model you purchased is fitted with a Balboa control system that supports both 13 AMP (plug-and-play) and 32 AMP configurations. This was confirmed prior to purchase and is accurate. The fact that, in 13 AMP mode, the jets and heater cannot run simultaneously is a standard and well-known limitation of all 13 AMP hot tubs — not a fault, and not a defect.
This limitation is a technical constraint of lower power supply and is consistent across the entire industry. It is not specific to this model, nor something that has been hidden or misrepresented. The product is fully compatible with 13 AMP use, exactly as stated.
You opted for a cheaper drop-off only service, meaning the hot tub was supplied ready for installation and final setup by your own electrician. Configuration (via internal dip switch settings) is part of the installation process. If our installation service had been chosen, we would have handled this setup for you.
To summarise for clarity — and for other customers reading:
> The hot tub is exactly as described: 13 AMP compatible and fully functional.
> There has been no fault, no misrepresentation, and no breach of contract.
> The responsibility for final configuration lies with the electrician carrying out the installation.
> We remain happy to provide general technical guidance, as we have already offered.
While we regret that this purchase hasn’t met your personal expectations, we are confident that we have provided the correct product, accurately described, and in good working order.
We always encourage prospective customers to ask any technical questions prior to purchase, and we're committed to giving clear, honest answers, just as we did in this case.
Sincerely,
The Wild Water Spas Team
Thank you for taking the time to leave a review.
While we’re sorry to hear that you’re disappointed, we must be clear: Wild Water Spas has not made any error in the supply, description, or communication regarding your hot tub.
The Refresh model you purchased is fitted with a Balboa control system that supports both 13 AMP (plug-and-play) and 32 AMP configurations. This was confirmed prior to purchase and is accurate. The fact that, in 13 AMP mode, the jets and heater cannot run simultaneously is a standard and well-known limitation of all 13 AMP hot tubs — not a fault, and not a defect.
This limitation is a technical constraint of lower power supply and is consistent across the entire industry. It is not specific to this model, nor something that has been hidden or misrepresented. The product is fully compatible with 13 AMP use, exactly as stated.
You opted for a cheaper drop-off only service, meaning the hot tub was supplied ready for installation and final setup by your own electrician. Configuration (via internal dip switch settings) is part of the installation process. If our installation service had been chosen, we would have handled this setup for you.
To summarise for clarity — and for other customers reading:
> The hot tub is exactly as described: 13 AMP compatible and fully functional.
> There has been no fault, no misrepresentation, and no breach of contract.
> The responsibility for final configuration lies with the electrician carrying out the installation.
> We remain happy to provide general technical guidance, as we have already offered.
While we regret that this purchase hasn’t met your personal expectations, we are confident that we have provided the correct product, accurately described, and in good working order.
We always encourage prospective customers to ask any technical questions prior to purchase, and we're committed to giving clear, honest answers, just as we did in this case.
Sincerely,
The Wild Water Spas Team
Brilliant from start to finish. Really helpful and delivery went really smooth.
Reply from Home Garden & Pets
2025.06.06
Thank you so much for the great feedback! We're delighted to hear everything went smoothly from start to finish and that you found our team helpful throughout. Enjoy your new hot tub, and don’t hesitate to get in touch if you need anything at all!
— The Wild Water Spas Team 💧✨
— The Wild Water Spas Team 💧✨
Great from start to finish! Hot tub is a month old and we have had no issues so far.
Reply from Home Garden & Pets
2025.06.06
Thank you for the kind words! We're so pleased to hear your hot tub has been running perfectly and that everything went great from the start. Wishing you many more months (and years!) of relaxation and enjoyment.
— The Wild Water Spas Team 💦🛁
— The Wild Water Spas Team 💦🛁
Excellent all round
Great company to deal with- excellent service - prompt communication - delivery guys were excellent - all round very happy and are sure our guests will enjoy the new hot tub.
Reply from Home Garden & Pets
2025.06.06
Thank you for the fantastic review! We're so glad you found our service, communication, and delivery team excellent from start to finish. It's great to hear you’re happy with everything — and we’re sure your guests will absolutely love the hot tub too!
— The Wild Water Spas Team 🌟💧
— The Wild Water Spas Team 🌟💧
We purchased our hot tub from wild water spas in April and the service we received was outstanding. Sam in the office was always available to answer any query I had and the 2 guys that delivered the tub were amazing, very thorough with the installation and set up. We have loved using the tub and I would definitely recommend this company.
We purchased our hot tub from wild water spas in April and the service we received was outstanding. Sam in the office was always available to answer any query I had and the 2 guys that delivered the tub were amazing, very thorough with the installation and set up. We have loved using the tub and I would definitely recommend this company.
Reply from Home Garden & Pets
2025.06.06
Thank you so much for your kind words and recommendation! We’re thrilled to hear that you had an outstanding experience from start to finish. Sam and the delivery team will be so pleased to know their efforts made a difference. We're delighted you're loving the hot tub — here’s to many more relaxing soaks!
— The Wild Water Spas Team 💙🛁
— The Wild Water Spas Team 💙🛁
Helpful advice, good delivery team who made sure everything was in place and working well
Reply from Home Garden & Pets
2025.06.06
Thanks so much for your feedback! We're really glad you found our advice helpful and that the delivery team made sure everything was just right. Enjoy your hot tub — we’re here if you need us!
— The Wild Water Spas Team 💧
— The Wild Water Spas Team 💧
Purchased the ultra marine 5 person lounger hot tub
Great service and support from purchasing to installation 10/10
Reply from Home Garden & Pets
2025.06.06
Thank you for the brilliant feedback! We're so pleased you’re happy with your Ultra Marine lounger — it's a fantastic choice. It’s great to hear the service and support hit the mark from purchase to installation. Enjoy every moment in your new tub!
— The Wild Water Spas Team ⭐💦
— The Wild Water Spas Team ⭐💦
Brilliant. The advice by phone was very helpful in choosing the size and adding th extra insulation. Definitely the right choice there. The price was really good. And more importantly the delivery and set up so quick and easy. There was no fuss getting it installed with the driver showing us exactly how to use the chemicals etc. We love our hot tub and would definitely recommend Wild Water. Great product and lovely team of people.
Reply from Home Garden & Pets
2025.06.06
Thank you so much for the brilliant review! We're thrilled to hear that our advice helped you choose the right setup — especially with the added insulation, and that you felt the price and service were spot on. It’s great to know the delivery and setup were smooth and informative. We really appreciate the recommendation and hope you enjoy every soak in your new hot tub!
— The Wild Water Spas Team 💙🛁✨
— The Wild Water Spas Team 💙🛁✨