Grubhub projected pickup to be at 12:17 pm
Arrived on time and was asked to wait another 10 minutes
Went back in at 12:28pm and asked to wait longer. Lady then started making my latte after asking me if I'm also picking up a drink. No one knows what was going on.
Then discovered there were no fries in the order? We ordered three sandwiches, thought fries were default but didn't get any. Fries were written in the product description.
Poor experience from end-to-end
How is it possible it's rated 4.8 stars on google?? Very poor value for your time and money.
Reply from Hole In The Wall - FiDi
Anthony, we're really sorry things didn't go smoothly with your pickup. That's definitely not the experience we want for our guests. The confusion with your order and the wait time shouldn't have happened. We'd love the chance to make it right—please reach out to us at info@holeinthewallnyc.com so we can turn this around for you.