Verified Company
We always come before getting on the ferry. Food is very good and great cocktails!
الرد من Hole In The Wall
2025.12.02
We're so happy to be part of your ferry routine, Carol! Thanks for making us your go-to spot - we love hearing that our food and cocktails hit the mark. Can't wait to see you again soon!
We had a really disappointing experience here after coming here several times with no issues. I ordered the omelette with bacon on the side because I am a vegetarian and didn’t want any meat contaminating my food. It came out with bacon on top. Mistakes happen, so we sent it back — but instead of remaking it like they said they would, they clearly just removed the bacon and sent the same plate back out (it even still smelled like bacon).
That’s not just poor service, it’s disrespectful to customers with dietary restrictions. It shows a lack of care and honesty in the kitchen and from the staff - and frankly, it’s dangerous. We won’t be returning, and I wouldn’t recommend this place to anyone who expects basic attention to detail or transparency.
الرد من Hole In The Wall
2025.12.02
Aaron, we're really bummed to hear your experience didn't hit the spot, especially since you've been a regular! We definitely understand how important dietary restrictions are and we want to make this right. Please reach out to us at info@holeinthewallnyc.com so we can connect directly and discuss how we can improve. We appreciate you taking the time to share your feedback with us.
The food was ok nothing extraordinary, the issue was the lack of safety precautions with cross contamination in my food , highly allergic to quinoa and although it wasn’t in my dish my allergic reaction came from a dish they prepared in the kitchen and didn’t use the proper safety measures to avoid cross contamination which made me break out in hives. Won’t be ever coming back here . Beware of other cross contamination.
الرد من Hole In The Wall
2025.12.02
Henry, we're really sad to hear your meal didn't hit the spot and that you had such a concerning experience with us. Your health and safety are incredibly important, and we take these matters seriously. Please reach out to us directly at info@holeinthewallnyc.com so we can address this properly. We appreciate you taking the time to share your feedback.
