HES FinTech Reviews

Gavin S. 2025.11.12

     

Streamlined In-House Financing for a Retail Chain Overall: For retail or merchant finance use cases in Australia, HES LoanBox is practical and increases completion rates while reducing agent workload, a good tradeoff for faster merchant onboarding. Weldone HES LoanBox. Pros: Indeed having an integrated borrower portal plus automated reminders removed a lot of manual chasing and improved completion rates. The vendor's implementation team helped tailor templates for merchant-specific offers which reduced manual intervention from sales staff Cons: Sincerely, Some mobile UI elements required small tweaks to match merchant branding those were resolved with a couple of vendor updates but expect a few customization sprints.

Useful Report

Abhilash A. 2025.11.06

     

Reliable Lending Automation for SME Financing Expansion Overall: Just to cut it short, our experience with HES LoanBox has been very positive. the system has significantly strengthened our loan processing efficiency and improved communication across teams. Although the customization phase demanded patience, the long term benefits far outweigh the early hurdles. Today, our SME lending operation run with better structure, faster decision making and clearer oversight, which ultimately enhances our ability to serve business clients more effectively. Pros: One of the strongest advantages we experienced with HES LoanBox was the way it automated repetitive tasks, especially in the early stages of SME loan process. Previously our analysts manually reviewed documents, verified customer submissions and follow up regularly with relationship managers to clarify missing infomation. LoanBox streamlined these steps by centralizing all borrower files and creating a smooth approval sequence that required far less intervention. A big thank you to HES LoanBox. Cons: The challenges we faced was the customization of dashboards and user roles. setting up reporting views that matched our internal monitoring structure took longer than anticipated and in several cases, required multiple rounds of adjustments with the vendor. They can improve on that

Useful Report

Shazaib I. 2025.11.06

     

Effective Digital Lending Solution for Sharia Compliant Consumer Finance Overall: All in all, LoanBox has proven to be a very effective solution for supporting both our consumer and SME financing products. it has enhanced our operational speed, improved compliance visibility, and allowed us to maintain the specific requirements of Sharia compliant lending without compromising on automation. Pros: One of the main strengths of LoanBox is its flexible rules engine, which allowed us to configure Sharia compliant lending workflows without needing to redesign our processes from scratch. The automation of documents checks and customer verification improved operational speed across multiply departments, especially during high volume campaigns. Cons: We love LoanBox but the primary difficulty we encountered involved migrating older data from our previous system. Much of our earlier customer information existed in different formats, which required substantial cleanup before being imported into LoanBox. This extended the migration timeline and forced us to allocate more internal resources than originally planned.

Useful Report

Michael W. 2025.10.16

     

Exactly What We Needed to Manage Our Real Estate Loans Overall: LoanBox has been a great fit for us. It saves our team time, reduces mistakes, and gives us better control over our loan servicing process. I’d definitely recommend it to other real estate businesses that want something reliable and simple to use. Pros: HES LoanBox has really changed the way we handle loan servicing at Minto Group. Being in real estate, we deal with different property loans and client financing every day, and things used to feel scattered. With LoanBox, everything is organized in one place. I love how easy it is to track payments, automate schedules, and view reports without any stress. The interface feels clean and straightforward, and their support team is genuinely helpful they were always quick to guide us whenever we had questions during setup. Cons: There’s very little to dislike, honestly. At first, some of the settings took a bit of trial and error to customize for our workflow, but once we figured it out, it’s been smooth sailing.

Useful Report

john T. 2025.10.16

     

A Smooth and Reliable Loan Servicing Experience Overall: HES LoanBox has proven to be a dependable solution that fits perfectly with our needs at CTS. It has improved how we handle loan servicing, reduced errors, and saved a lot of time for our finance team. The platform feels stable, modern, and efficient. I’d definitely recommend it to any organization looking for a smart and flexible loan servicing system Pros: Working with HES LoanBox has been a great experience for our team at Communication Technology Services (CTS). Their Loan Servicing Software has simplified how we manage and track our internal financing programs. The system is well-organized, easy to navigate, and allows us to automate a lot of the manual work we used to do. I especially like how customizable it is, we were able to adjust the setup to match our company’s specific workflow without needing constant technical help. The support team is also very responsive and genuinely cares about helping us succeed. Cons: Honestly, there’s very little to complain about. It took a short while for our team to get fully comfortable with all the features, but once we did, everything ran smoothly.

Useful Report

kristo K. 2025.10.09

     

Advanced Loan Management Platform Overall: Overall, Our Experience has been rally positive. The onboarding team was incredibly helpful and the support since then has been just a good. The system is flexible, scalable and covers everything we need and our team is genuinely happy using HES LoanBox. Pros: Hes LoanBox has ben a great solution for managing our Loans. The setup and migration support were excellent, and the system is really flexible. On the rare occasions it didn't quite fit our needs, Hes LoanBox added the features we needed. It's saving our loans team a lot of time and give us a strong foundation to grow our business. Cons: The system is quite advanced and flexible, so it does take a bit of training to learn. But Hes LoanBox gave us great personal training, and the guides are really helpful. Even team members who aren't very tech savvy are new using the system with confidence.

Useful Report

Tim M. 2025.09.23

     

LoanBox Transformed our loan Workflow Overall: Overall, HES LoanBox is a great tool for us. As the largest member-owned credit union in Ohio, handling thousands of loans, we've needed something reliable. This is it. Highly recommended for credit union wanting to modernize without sacrificing control. Pros: We Started Using HES LoanBox For all our Consumer and student Loans, and it streamlined things more than I thought possible. The dashboard gives our loan officers clear visibility into application status, document uploads and borrower communication. It's made our process much faster and reduced miscommunications. Cons: A small issue: Sometimes the file naming for uploaded borrower documents gets confusing when multiple people work on the same loan. It could use a bit more clarity or version control.

Useful Report

Chris N. 2025.09.23

     

So Much Easier for both Staff and Members Overall: If you want a loan tool that works well for both staff and borrower, HES LoanBox is one of the best. It's helped us scale, kept mistakes down and made our members happier. Wouldn't want to go back to our old system. Pros: HES LoanBox makes borrower self service simple members can upload documents, check loan status, and even see messages without calling in. Internally, the approval workflows are smoother, and we spend way less time tracking down missing documents or chasing up signatures. It's cut down our turn around time. Cons: We'd love a bit more customization in the borrower portal appearance ( Branding) and a few more alerts ( Eg email or SMS ) When something changes in the loan status.

Useful Report

Michael F A. 2025.09.22

     

Making Lending Simpler Than Ever Overall: Highly Recommend HES LoanBox to any mid size credit union looking to modernize their lending without breaking the bank. Pros: LoanBox Completely Changed how we manage personal and auto loan applications. The Interface is clean and it guides our team step by step. The automation features reduced approval time drastically. Cons: We had a bit of a learning curve with integrating it into our existing CRM, but the support team was responsive and walked us through everything.

Useful Report

Gbriel G. 2023.02.13

     

Quick go to market loan platform Pros: - Quick to deploy- Intuitive- Out of the box Core functions for lending businesses Cons: No real cons as it was a simple starting solution and then it grew into a multi layered custom platform to fill our needs.

Useful Report

Rachael M. 2023.02.13

     

Revolutionising the way we do business and this is just the start Overall: It was important that we were able to move to something that was Simple, Helpful and Clear for our people whilst ensuring it was proportionate and relevant for our not-for-profit company. We needed a system that was easy to config allowing us to remain flexible, make quick and easy changes to meet our strategy and business operating model. The HES team partnered with us in true partner style, working together to use the skills across both of our teams. It has allowed us to automate our back-end loan management system reducing the operational costs and using some simple gamification techniques to help us test and learn. Pros: Ease of configuration, integration to other suppliers and HES technical team. This is a real turn key out of the box solution. Cons: It could be built to allow the Admin user to have increased control over back end processes and Database, creating an admin UI that is simple to use to amend workflows, integrations and reduce the ongoing costs for development or quick simple changes.

Useful Report

Reply from HES FinTech 2023.08.09

Thank you for the exceptional assesment! Now the access to this functionality has become easier. For example, a workflow change now has a graphical view.

Hjortur Heidar J. 2023.01.25

     

LoanBox customization to otc lending operations Overall: After reviewing available options for the development of a front-to-back, cloud based, loan system for our retail and corporate lending activities we decided to work with HES on customizing its LoanBox solution for our specific needs. The customization needed was extensive including multi-entity and multi-currency support and connections with local banks and data vendors. Working with HES has proved to be very efficient where timelines, costs and product specification targets have generally been met resulting in a very short time from start to deployment of a system that meets our specific needs. Since deployment the system has proven to be reliable and user friendly and HES has been quick to address all issues that have arisen as expected when deploying a new loan system from scratch. We are very satisfied with HES and would recommend its system and services without any caveats. Pros: High level of automation, reliability and ease of use. Cons: Adaption of management interface to small-screen mobile devices could be better.

Useful Report

Reply from HES FinTech 2023.08.09

We are glad to have continious cooperation with you! Your feedback has led to a complete redesign of the UI. Now platform is acessable from mobile devices.

Sasha N. 2022.10.14

     

LoanBox review Overall: LoanBox can become a one-roof software to automate lending business in any country due to a set of custom integrations. It offers a lot more than excel or simple out-of-the-box lending platforms do: technically advanced KYC and scoring, rich loan servicing functionality, products, and product groups. Comes with a landing website and mobile apps. Pros: For us, the key advantages of HES LoanBox are fast deployment (less than a month), end-to-end coverage of business processes with a major focus on loan origination - all in one place, and a flexible level of automation Cons: No critical issues were found. Everything works well

Useful Report

Gon L. 2022.09.28

     

Great Service Overall: . Pros: It's so easy to deploy and use. Anyone can use it Cons: Nothing, in particular, it simply does the job in a very straightforward way

Useful Report

Reply from HES FinTech 2023.08.09

It's great that our product seems easy to use for you. That's exactly what we've been trying to achieve. We worked hard on the interface and process automation, hid the redundant things to make usage and implementation logical and inintuitive.

Andrei Yusupau 2021.08.09

     

Useful Report

Volodymyr K. 2021.02.22

     

Very good experience in the Payday Loan Platform Development Overall: $3 Pros: The professional approach of every team member and understanding of your business domain and objectives, for example, business analysts at HES have sufficient experience in banking and finance. effective project management - meeting deadlines, no downtime. the resulting product is better than expected - extended functionality, high performance. Cons: - the hourly rates could be lower

Useful Report

Reply from HES FinTech 2023.08.09

Thank you for the feedback! We need the best engineers to create a top product and we adhere to these rules.

Ivan Halynkin 2020.10.07

     

Useful Report

Nastya Dervanova 2020.10.01

     

Useful Report

Kate Kulesh 2020.10.01

     

Useful Report

Binh Minh Duong 2020.06.27

     

Useful Report