Henry Morgan Higham Reviews

Unknown Soul (SlaveofALLAH) 2026.09.24

     

I would strongly advise avoiding the Highams Park branch of Henry Morgan Opticians. The receptionist here is extremely rude and unprofessional. I called to confirm an appointment and the receptionist abruptly slammed the phone down on me. When I arrived for my scheduled appointment, they had already given my slot to someone else they kept me waiting and acted as if they had no idea I was booked in. There was no apology, no explanation, and no effort to resolve the issue This level of disrespect and disorganisation is unacceptable. I would not recommend this company avoid this branch at all costs.

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Reply from Henry Morgan Higham 2026.10.02

We’re sorry to hear that your experience did not meet the standard we aim to provide. We understand how frustrating it must have been to arrive for your appointment and experience confusion around your booking. We take your comments seriously and will review what happened with the team to ensure our service remains professional and welcoming.

Joanne Sage 2026.09.15

     

An Exceptional.service Stan the optician is a fantastic caring supportive optician. He always reassures me,and I am always given the best care and support.thank you all

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Reply from Henry Morgan Higham 2026.09.21

Thanks for the 5 star review Joanne, we really appreciate your feedback and your recommendation!

Kiandra Stokes 2025.10.26

     

I visited Henry Morgan for an eye test and I saw Philip. He explained everything to me very clear so that I could understand what he was saying. He made me feel calm and relaxed. I was very happy with the service. The staff are all very friendly and helpful. I saw Jacqui at the front desk, she took my details and made me feel comfortable. I’ve only ever been to Specsavers before but now I will always come here. The service and professionalism is far superior in every way.

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J E 2025.02.03

     

Having only ever been to major High Street names for eye tests I was unsure what to expect. I can confidently say that the level of service was far superior. Stan did a series of tests, explaining clearly the purpose of each one and what he was learning about my eyes. He was also excellent with my young child who had their first eye test. I am very grateful for the advice given and will definitely return to Henry Morgan Opticians.

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John Daunton 2024.04.29

     

Excellent friendly service

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Si Tate 2024.04.26

     

Brought my young child for an eye test and they were great. Coped exceptionally well with a toddler that wasn’t keen to follow instructions.

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michael franks 2024.03.06

     

I have been going to this Optician for years . Philip is very through and takes his time to explain everything . I got fed up with young inexperienced opticians telling me I might have a Brain tumour whereas he said it was just a larger than normal optic disc . I travel from the other side of London to get his expert advice but the 3 hour journey is worth it .

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Bryony Jones 2024.02.02

     

Popped in to see if they could fix my glasses - I’d lost the screw a bit ago. I’m not with then but they replaced screw and didn’t ask for payment - really kind and great service, I’m looking in to switching.

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Janet McPartland 2023.05.03

     

I did decide to go elsewhere because I had a discount voucher. The experience was not great so I have returned to Henry Morgan and experienced double the expertise and service for half the price. Thank you so much.

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C Hill 2022.12.21

     

I have been having my eyes tested here for years - really thorough and friendly team. Today they managed to get my lenses out of a very broken frame, so I can see again! Thanks Henry Morgan

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Nataliya Deleva 2022.11.24

     

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Forest Girlz 2022.10.21

     

Very friendly staff, Philip is very reassuring and new glasses ready in a week to 10 days. Used branch for 30+ years - would never consider going elsewhere.

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Eliza N 2021.07.23

     

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gillian poulter 2020.10.07

     

Thank you Henry Morgan for reassuring us when one of the family accidentally scratched their eye and fitting them in to have a quick look on the eye machine. So good to have a friendly local family optician, not many area's are this lucky. We have all known Philip and Stan for many years, and your lovely receptionists are more like old friends. Def a 5 star service.

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Mshell Henry 2020.01.27

     

Really good opticians who take their time and are very patient with you.

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Chris Beechend 2018.01.04

     

First class service every time we go. wife, 2 kids and myself all come here after being recommended by work colleagues. Stan is an amazing professional and has the patience of a saint with young kids. I have been going for 4 years now I would not even think of going else where. If you are lucky Rachel will assist you with frames and fitting and my kids look forward to seeing her, she is such a wonderful person. But to be fair to the team there are all lovely, helpful people so anyone serving is a real pleasure.

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Tynan Dean 2017.11.15

     

Decent local optician

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Marita Keremezo 2017.09.19

     

Have previously been to the opticians at John Lewis in Westfield and they were unable to help me as I have mono vision. Went to Henry Morgan's after I saw it recommended on a local FB group and was very impressed. The person I saw (sorry forgot his name) was very thorough and totally understood my needs. He also explained to me why other opticians may have failed to understand the mono vision part and how it would skew results on the machines that they were working on whilst he used his experience. Can't recommend highly enough.

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Pia Tanneraho 2016.12.29

     

Very thorough. They found a beginning of a cataract that went completely undetected at Specsavers

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Simon Babic 2016.01.26

     

I found the service to be very warm and very proffessional. Stan is the man.

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