Verified Company
I recently visited this office after not having an annual cleaning for about 5 to 6 years, which I know is quite embarrassing. However, my experience there was overall pleasant.
Upon arrival, I was welcomed by a friendly staff member with locs, who made me feel at ease in the inviting atmosphere. Unfortunately, one of her colleagues, whom I believe was Asian, seemed a bit standoffish and didn't address me at all, but I understand that everyone has their own style of interaction.
The doctor I saw was fantastic, even though it wasn't the one I had originally scheduled with, and I wasn't informed of this change beforehand. This slight miscommunication is the only reason I'm giving a 4-star review instead of a full 5.
The assistant, Abbey or Gabby—my apologies if I got her name wrong—was also very kind and attentive.
Overall, it was a nice experience, and I look forward to returning for my next appointment!
Reply from iSmile Dental
2025.10.13
Thank you for sharing your experience! We’re so glad you felt comfortable and well cared for, and we truly appreciate your feedback about communication—we’ll make sure to improve on that. It was a pleasure having you in, and we look forward to seeing you at your next visit!
I have sensitive teeth. My dental appointment was handled with care, professionalism and great dental advice to keep my teeth/ gums healthy…Dr Savani , his assistant and front desk staff made my appointment top tier.
Reply from iSmile Dental
2025.10.13
Thank you so much for your kind words! We’re so glad Dr. Savani and the team could make your visit comfortable and provide helpful guidance for your dental health. We truly appreciate your trust and look forward to seeing you again!
Clean, easy to book, and always wonderful. Even got my husband to go here too. Dentists are always kind and knowledgeable and the cleaning is always easy, professional and have great insight on how to maintain cleanliness and health.
Reply from iSmile Dental
2025.10.13
Thank you so much for your kind review! We’re thrilled to hear you and your husband both enjoy your visits. It’s wonderful to know our team’s care and guidance have made a difference in your experience. We look forward to continuing to keep your smiles healthy!
Botched filling at iSmile Greenpoint will result in a root canal
I went to iSmile as a new patient to have an existing filling redone. [Background: I’m a patient at Wally and they don’t redo fillings].
Dr. Diba redid my filling and said that all went well, however that my filling in the next tooth would also need to be redone imminently. As I was already numbed, we agreed she could do it then.
I have had plenty of fillings before, but I have never had my head jerked around, sharp pain, and so much uncertaintly during an appointment. It ended with her letting me know that she drilled so much tooth that I would probably need a root canal.
The office manager texted me the next day with several apologies, probably because the staff had noticed what a disaster it was. This was a dentist they were “trying out.” I wish I’d been informed as much, and that a regular dentist had also been present.
I haven’t chewed with the left side of my mouth since, and rely on ibuprofen and tylenol for the pain. iSmile ignored my last scheduling text, and while I was told that the owner was going to call me on Monday, he never did. That was 10 days ago, so I don't think I should wait any longer for that call. They were paid well from both me and my insurance, the dentist was paid, and yet I have to undergo a root canal elsewhere.
Obviously I’ve booked in with my previous dentist that is trustworthy.
Date of experience: 19 September, 2025
Date of experience: 19 September, 2025
This place is great ! Friendly and thoughtful, never feel pressured for anything unnecessary.
Reply from iSmile Dental
2025.09.27
“Thank you so much for your kind words! We’re so glad to hear you felt comfortable and cared for during your visit. Creating a friendly, thoughtful experience without pressure is exactly what we strive for. We truly appreciate your support and look forward to seeing you again!”
Had to find a new dentist since I moved to NYC and Zocdoc helped me find a great place in iSmile. I arrived and was seen by dental hygienist right away and she was amazing as well as dentist who checked for problems. Highly recommend this dental clinic to all.
Reply from iSmile Dental
2025.09.27
“Thank you for sharing this! We’re so happy to know you felt welcomed and never pressured. It means a lot to us, and we look forward to seeing you again soon!”
No wait time, friendly front desk staff. Xray technician was kind and quick. Jasmine the hygienist was skilled and gentle. Doctor Chiuy (sp?) was knowledgeable and thorough including oral leukoplakia screening.
Reply from iSmile Dental
2025.09.27
“Thank you so much for your thoughtful review! We’re thrilled to hear that our team—from the front desk to Jasmine and the Dr.—made your visit smooth, comfortable, and thorough. Your kind words mean a lot to us, and we’re glad you felt well cared for. We look forward to seeing you at your next visit!”
misleading people on whether or not doctors are in network
and extremely long waits for appointments
the oral surgeon here is atrocious and the dental chair was literally dirty when I came in, like someone's else blood in the spit sink, disgusting
Reply from iSmile Dental
2025.09.27
“We’re very sorry to hear about your experience. What you’ve described is not the standard of care or cleanliness we strive for, and we take your feedback seriously. Thank you for bringing this to our attention.”
My wife got her wisdom teeth extracted at this office and the entire experience was terrible from start to finish. The oral surgeon was extremely rude, rushing the procedure and literally scolding my wife for having a panic attack. When we asked how long the procedure would take, the surgeon responded "longer than it should because she keeps squirming around". The lack of bedside manner was almost comical. On top of this the appointment started almost 45min late, and afterward we received an odd bill that was not explained or expected. Totally awful experience. Take my advice and use a different office.
Reply from iSmile Dental
2025.09.27
We’re very sorry to hear about your wife’s experience. What you’ve described does not reflect the level of care, compassion, and communication we strive to provide our patients. We take feedback like this seriously and would like the opportunity to review what happened and address your concerns.
Timely and my teeth feel very clean. Gave a "goodie bag" with toothpaste, floss, brush - which is nostalgic!
Reply from iSmile Dental
2025.09.27
“Thank you for your kind words! We’re so glad you had a timely visit and left with that fresh, clean feeling. Happy to hear you enjoyed the goodie bag too—it’s a classic touch we love sharing!”
Wouldn't recommend, they told me they accepted my insurance and then didn't and was left with a huge bill. Don't trust their word for total amounts due
Reply from iSmile Dental
2025.09.27
“We’re sorry to hear about your billing experience. Accuracy and transparency with insurance coverage are very important to us, and we are looking into this further to ensure it doesn’t happen again.”