Heart Moving, LLC

heartmoving.us

Heart Moving, LLC Reviews

Excellent rating
4.9
220 reviews Verified
Heart Moving, LLC
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Reviews ( 229 ) 4.9

CJ Concepcion
CJ Concepcion
2024.05.22
Look no further, this is undoubtedly the BEST moving company in NYC! I could go on for pages but my experience will speak for itself: I recently had the pleasure of using Heart Moving for a full packing service, and I can confidently say it was the best moving experience I've ever had. From start to finish, the entire process was handled with such great care and professionalism that it exceeded all my expectations. Heart Moving packed my entire studio/1-bedroom apartment in an astonishingly swift 1 hour. They didn't cut any corners either; every item was meticulously wrapped and packed, ensuring everything was secure and protected. The efficiency and precision of the team were truly impressive, and they managed to get the whole job done in just 2.5 hours! A special shoutout goes to Ana, who was incredibly kind and empathetic throughout the whole process. She really took the time to understand my needs and worked with me to meet my budget, which was a huge relief. Ana's dedication to customer service made a significant difference, and her genuine care and understanding set Heart Moving apart from other big moving companies I've dealt with in the past. One of the standout moments was when one of the guys noticed my dresser had an unfinished backboard. He not only finished adding it for me but also ensured all of my self-built furniture was more secure than it had ever been before. This extra effort demonstrated their commitment to going above and beyond for their customers. One thing that added to my overall peace of mind was how easy and transparent the pricing process was. All I had to do was send a video of everything I needed to move, and the price they quoted me at the beginning was the final price. There were no unexpected additional costs on the day of the move, which is a huge part of how other movers often get you. This transparency and honesty were incredibly refreshing. It's clear that the folks at Heart Moving genuinely care about their customers and strive to provide the best possible service. They handled my belongings with the utmost respect and care, and their attention to detail was evident in every aspect of the move. I couldn't be happier with the service I received, and I highly recommend Heart Moving to anyone in need of a reliable, caring, and efficient moving company.
CJ C.
CJ C.
2024.05.22
Verified
Look no further, this is undoubtedly the BEST moving company in NYC! I could go on for pages but my experience will speak for itself: I recently had the pleasure of using Heart Moving for a full packing service, and I can confidently say it was the best moving experience I've ever had. From start to finish, the entire process was handled with such great care and professionalism that it exceeded all my expectations. Heart Moving packed my entire studio/1-bedroom apartment in an astonishingly swift 1 hour. They didn't cut any corners either; every item was meticulously wrapped and packed, ensuring everything was secure and protected. The efficiency and precision of the team were truly impressive, and they managed to get the whole job done in just 2.5 hours! A special shoutout goes to Ana, who was incredibly kind and empathetic throughout the whole process. She really took the time to understand my needs and worked with me to meet my budget, which was a huge relief. Ana's dedication to customer service made a significant difference, and her genuine care and understanding set Heart Moving apart from other big moving companies I've dealt with in the past. One of the standout moments was when one of the guys noticed my dresser had an unfinished backboard. He not only finished adding it for me but also ensured all of my self-built furniture was more secure than it had ever been before. This extra effort demonstrated their commitment to going above and beyond for their customers. One thing that added to my overall peace of mind was how easy and transparent the pricing process was. All I had to do was send a video of everything I needed to move, and the price they quoted me at the beginning was the final price. There were no unexpected additional costs on the day of the move, which is a huge part of how other movers often get you. This transparency and honesty were incredibly refreshing. It's clear that the folks at Heart Moving genuinely care about their customers and strive to provide the best possible service. They handled my belongings with the utmost respect and care, and their attention to detail was evident in every aspect of the move. I couldn't be happier with the service I received, and I highly recommend Heart Moving to anyone in need of a reliable, caring, and efficient moving company.
Hunter Russell
Hunter Russell
2024.05.04
Laura L.
Laura L.
2024.04.29
Verified
This was our third time using Heart Movers. They moved my daughter twice from Chelsea/NYC to CT and then CT to Brooklyn. This past weekend they moved my son from central CT to Stamford, CT. The service we received from getting the initial quote, right through the movers finishing up was absolutely stellar. Ana was fabulous and on top of every step. I don't have enough positive words to convey how wonderful everyone at Heart Moving was to us. We requested the same guys each time because they were so great! I even received quotes from some CT based movers, and they were higher what I paid Heart. If you have a move coming up, I would not hesitate to contact Heart Moving. I highly recommend their services.
Katie Pouga
Katie Pouga
2024.04.13
Heart Moving had clear communication, excellent customer service (during consideration and negotiation of a quote, a check in call while moving to see how things are going, and a wonderful follow up and great move!). Will be sure to suggest them to friends and family, and hope to work with them in the future!
Jess Morandi
Jess Morandi
2024.03.28
Excellent service, both the movers, and the planning for the move. Ana is excellent at what she does, and is more than willing to help and come to a solution. Very accommodating and fair pricing, especially for stellar service. Movers were fast, kind, and efficient. They made sure that all of my furniture was wrapped and protected, and did so efficiently. Very kind team! Would definitely use them again in another move. Moved from New York>PA to another location in PA, great service. (:
Anmol D.
Anmol D.
2024.03.28
Verified
Sticking with my 4 review - eventually heard an update, apparently the person I was working with was in the hospital for the past couple of weeks :( they were able to provide me with a $50 discount which was much appreciated! The communication during the move was a bit chaotic but I do like how they handled everything after.
Anmol D.
Anmol D.
2024.03.24
Verified
still not have not received an update from the team after reaching out multiple times, removing one star for not great communication
Isaac Rozenfeld
Isaac Rozenfeld
2024.03.11
We hired this company to help with a personal move. Their staff was courteous, on-time, professional and had appropriate equipment to assist with many large and fragile objects, across various elevation levels, crossing state boundaries. I would do business with them again. Thank you, Chris, Juan, Hector, Darius !
Anmol D.
Anmol D.
2024.02.27
Verified
I worked with Heart movers about a month ago and I was moving from Manhattan to Brooklyn. I worked closely with Nick who was really helpful and providing me a quote based on my estimates. I also updated my inventory a couple of times and he was great about modifying the estimate. Because of my smaller budget, I had a later start time to my move. The movers ended up coming a couple of hours later than expected and I didn't hear much communication from Nick or the team. I had to reach out to Nick personally to get an update on the move, he was very apologetic and understood and was in touch with me from there on out. When the movers came, they were really fast and efficient which was awesome considering we were already a bit behind. They took time to wrap up all the fragile items I had. After the move, I reached out to Nick to see if there were any hopes of a discount considering that the movers were a lot later than expected. I followed up a couple of times but I haven't really heard an update there. Overall the moving experience was fairly smooth minus the hiccup of the late movers. I do wish communication was a little bit better during and after the move. Their prices were probably one of the most reasonable out of all the quotes I had received.
Maxine Kugelman
Maxine Kugelman
2024.02.25
I booked this move with a gentleman named Chris and need I say everything went well with the booking. Chris was extremely knowledgeable. The actual move was smooth sailing from start to finish. I had three moving men, Jose was the main guy and two other men very efficient and neat movers. I could not have asked for a better experience. I highly recommend them and will use them in future Thank you for a job well done.
Mary G.
Mary G.
2024.02.16
Verified
The company (Ana and owner) were very responsive with everything prior to move and day of move. The movers didn't call when they were 20 minutes out so they ended up having to wait because I noted I was getting the keys the morning of but they were prompt and waited for the little hiccup with communication. The movers didn't look like the pictures on here nor were they in any uniform but they were efficient. I think they brought a 3rd guy for the next move but it was primarily 2 men doing the move. They were fast and seemed to know what to do but communication was a little difficult since only 1 spoke to us in English. There was an issue with our 3 seater couch but due to that they had to walk some stairs in an elevator building so I did feel bad about that but when they communicated another message to their company and manager which was off putting. Finally at the end of service the tip was 26% of the total and the foreman asked for more money instead of a thank you for tipping well over industry standards. The owner acknowledged the issue and I think the guys did a great move minus some communication issues and lack of courtesy.
Isabella Breton
Isabella Breton
2024.02.04
I recently used their service. From Chris who coordinated everything to Juan who managed the team were excellent, efficient and fast. I moved to a 4th floor walk up and was so stressed about getting everything up there, the team did it in less than half and hour. My move was definitely hassle-free. Worth every penny.
Erika
Erika
2024.02.04
Heart company is the best moving company i have ever worked with, Chris the sales manager made everything so smooth with the transaction at a great price ! The moving guys were amazing very professional took care of our belongings and wrapped everything up nicely the move was very Easy and quick thanks to Heart moving! Would recommend 100 %
Johnny Zawacki
Johnny Zawacki
2024.02.04
I contacted Heart Moving, for my daughter's move, from East Harlem to Extra Space Storage, in Brooklyn (she's taking some time to evaluate what she'll be doing, since her sister/roommate moved to London). Heart Moving did an exceptional job, arriving at the agreed upon time, wrapping and boxing all necessary larger items. They took great care in the actual move and even helped organize the items into the storage space. Not only was their service exceptional, but the price was lower than any of the others I contacted (there were many!). I wouldn't hesitate to use them again. In fact, they'll be my first call.
Catherine Battenfeld
Catherine Battenfeld
2024.01.17
They made my moving experience as painless as possible. It was a very smooth delivery and the price was right! I highly recommend them to all that have moving needs.
Joanna Binney
Joanna Binney
2024.01.15
We had the best experience hiring Heart moving - we worked with Chris who was very friendly, consistently quick to respond to questions, and followed up every step of the way. Mike and his team showed up on time, got along with our cats, and worked VERY efficiently. Even though our apartment was not as move-ready as we would have wanted, they helped consolidate our things and move us in less time than any of us expected. The original quote was very reasonably priced, there was NO DAMAGE along the way, and they supplied tape, blankets and wardrobe boxes. 10/10 HIGHLY recommend!
Joanna B.
Joanna B.
2024.01.14
Verified
We had the best experience hiring Heart moving - we worked with Chris who was very friendly, consistently quick to respond to questions, and followed up every step of the way. Mike and his team showed up on time, got along with our cats, and worked VERY efficiently. Even though our apartment was not as move-ready as we would have wanted, they helped consolidate our things and move us in less time than any of us expected. The original quote was very reasonably priced, there was NO DAMAGE along the way, and they supplied tape, blankets and wardrobe boxes. 10/10 HIGHLY recommend!
Saeed Bazroon
Saeed Bazroon
2024.01.05
Heart Moving staff are the best. The management also and the logistic team are one of the kindest people I dealt with. My experience was smooth, fast, and very satisfying. The movers took great care of my stuff, and never complained about anything. They also would help you with anything and suggest solutions if you ask. Ana, the representative who arranged my moving, was incredible. They kept checking on my move before, during, and after to make sure that everything was going smoothly. Highly recommended, I am pretty sure that I will come back to them later if I move and def will recommend them to any of my friends moving in NY!
Dessy L.
Dessy L.
2023.12.29
Verified
Heart moving has been so passionate about my move. It was very last minute on my end of the move. They paid attention to detail on what needed to be done with out me knowing. What was very helpful as a single parent. I was able to move out of my family house in Lake Land Florida, back to NYC. And not one item was broken and everything was placed properly. Every team member was professional. ( I worked with companies in the pass that has been not be professional and poor manners) this by far has been good. So I will recommend them again. Thank you Chris for you help & time.