HB Opticians

HB Opticians Reviews

Excellent rating
4.8
31 reviews Verified
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Reviews (31)
Gemma Deacon
Gemma Deacon
2024.04.19
Excellent treatment with resident podiatrist Gillian Wren. Highly recommended.
Reply from HB Opticians 2024.04.22
Thanks Gemma!
Hussain Naeem
Hussain Naeem
2023.11.11
I came in with my own frames i told then i wanted to put my own prescription in them they took and sent then and didn't proceed to send a text message i then went in and then they said we have an option check to see if they fit when i didn't get them from the shop. Its pretty bad how there needs to be an optician to check then when the frames were not bought from the store. I have a previous experience and they got back to me within days.
Margaret Lewis
Margaret Lewis
2023.08.11
Gemma and her team are so friendly, very knowledgeable and have a great selection of glasses to choose from!
Reply from HB Opticians 2023.10.20
Thanks Margaret :)
Alice Ingram
Alice Ingram
2023.07.07
Great service as always, I came in today with broken glasses and they were fixed within an hour! Always very friendly and efficient at HB Opticians, having been with them for over 10 years, can confidently say I would never think about switching. Thank you Allison, your time and effort was much appreciated!
Reply from HB Opticians 2023.07.24
Thank you so much for your review Alice. It was a pleasure to help 😊
Mark Joynson
Mark Joynson
2023.07.01
Great service and Gemma also fixed a pair of Gucci Sunglasses for me which was a nice touch.
Reply from HB Opticians 2023.07.24
Thanks Mark 😊
brad Rainey
brad Rainey
2023.06.23
I’ve been going there for years , all the staff are very helpful and professional, I wouldn’t hesitate to recommend them to anyone
Reply from HB Opticians 2022.01.20
Thank you Brad. It's always great to see you
Gail Mason
Gail Mason
2023.03.25
Absolutely brilliant experience from the lovely optician who allayed my fears about my eyesight to the assistance who helped me choose my new glasses and measured everything carefully so my glasses would be right, to the interest free monthly repayments over 3 months which is brilliant as glasses can cost a lot but they are needed. I would recommend them to anyone
Reply from HB Opticians 2023.07.24
Your review and recommendation means a great deal to us. Thank you Gail 😊
Michael Varey
Michael Varey
2023.03.01
Reply from HB Opticians 2023.07.24
Thank you!
Джонні Торнбул
Джонні Торнбул
2023.02.14
James was very professional and went above and beyond in our consultation, recommending several treatments for ear cleaning while giving lots of background information about ear health.
Reply from HB Opticians 2023.10.20
Thanks for your review!
Stevie G
Stevie G
2022.12.17
Great opticians. Bought replacement specs there around a year ago; Daniel was brilliant. Wouldn’t now go anywhere else.
Reply from HB Opticians 2023.10.20
Thanks :)
Andrea Bogan
Andrea Bogan
2022.11.26
Great service as usual plus great choice of frames
Reply from HB Opticians 2022.12.08
Thanks so much Andrea
Andrew Ballinger
Andrew Ballinger
2022.11.18
Excellent, friendly service. Appointment times kept, efficient eye testing service, front of house team friendly and helpful.
Reply from HB Opticians 2022.12.08
That's great to hear! Thanks so much Andrew
Genevieve Wilson
Genevieve Wilson
2022.11.12
Eye test for my 11 year son, handled brilliantly by the optician, new glasses needed, they really helped guide him to pick some great frames, then great fitting today and a happy son
Reply from HB Opticians 2022.12.08
We are so pleased he is happy with his new glasses! It was an absolute pleasure to help him
Debbie Murray
Debbie Murray
2022.10.13
Reply from HB Opticians 2022.10.18
Hi Debbie, thank you for the five star rating!
Matthew Deacon
Matthew Deacon
2022.08.12
Prompt service and friendly staff
Reply from HB Opticians 2022.08.17
Hi Matthew, thank you for leaving us this fab review!
Kerry Willumsen
Kerry Willumsen
2022.08.09
James provided a great service when I visited him last week . As an audiologist he was very professional, informed and took the time to explain the procedure, checked I was comfortable and the procedure was painless. I would thoroughly recommend James .
Reply from HB Opticians 2022.08.09
Hi Kerry, thank you so much for taking the time to leave us a fantastic review! We're glad we were able to help!
li tang
li tang
2022.07.12
Gemma cancelled our appointment which we waited for one month without our notice, but insisted that we cancelled but we did not , really annoying. When I wanted to talk a manager for this poor service, Gemma advised she is the manager and she picked up the phone which cancelled our appointment from us, like a joke. Anyway, we have to walk away.
Helen Armstrong
Helen Armstrong
2022.05.30
I visited HB Opticians on Broadway today. After years of feeling ripped off and given a poor service by large high street opticians, Hubby and I decided to support local. I would absolutely 100% recommend HB Opticians to everyone. I booked online and was sent reminders about my appointment by text. The staff are excellent. Friendly and knowledgeable. I'd particularly like to recommend the Practice Manager, Dan, whose advice and product knowledge was exceptional. There was no being rushed or feeling like you were being up sold, just excellent personal attention. Their prices are competitve and they have deals and payment plans available. Added to which, I was given the opportunity to see the range of other services they offer which include audiology, podiatry, physiotherapy and a sizeable beauty salon. All services can be booked online at fresha.com I can't believe we've never used them before but it's been a while since I was so impressed by a business and its customer service.
Reply from HB Opticians 2022.07.06
Hi Helen, thank you so much for taking the time to write a fantastic review we really appreciate it! We're so glad we could provide you such a good experience!
IAN HALL
IAN HALL
2022.03.24
Reply from HB Opticians 2022.03.24
Thanks Ian!
Lucy Taylor
Lucy Taylor
2022.02.12
Fantastic service as always, thanks to the HB Opticians team.
Reply from HB Opticians 2022.02.22
So kind of you to say thank you very much Lucy!