HB Opticians Reviews

Great staff, fantastic service, walked in and asked the lady if she could have a look at my sunglasses that were slightly bent and she fixed them straight away.

I have type 2 diabetes and cataracts. I have received invaluable help from the team at the Broadway, Ponteland.

Well ! If I’m honest I’m disappointed in Hb opticians as I have used them for a long time but maybe it’s time to go elsewhere ! I enquired before Xmas 2024 if there were any eye test appts on a Saturday as I work quite far away during weekday working hours The lady I spoke to was very polite and said that the diary was not open for 2025 and took my details and said would be in touch !!!!! I have left telephone msg’s and even filled in an online appt form but still no reply from Hb opticians ? This is not good ? So can only assume they don’t want my business as they have not replied . So it looks like if you want a sat appt , go elsewhere ! Unfortunately I’m not in a position to take time off through weekdays for an eye test or have the luxury of being retired or being my own boss ? In this day/age sat working is normal even if it is a staggered diary or time for appts The 2 stars are for the lady who spoke to me and not the follow up that should have been done

Amazing service, very quick and lovely staff as always !!

Pleasant service and prompt attention, thank you.

First class service. Highly recommended

Amazing service today at HB Opticians, I needed a repair on an old pair of reading glasses which was swiftly and efficiently carried out. Many thanks, John.

We've been coming here for a couple of years now and have always found the team to be really helpful. We're very happy with the service and would definitely recommend.

Excellent service

Very friendly and helpful staff. Lovely shop with great choice of glasses. Highly recommend

Popped in a few weeks ago on the off chance they maybe able to repair my sunglasses. Gemma took on the challenge with gusto and did a cracking job with my extremely awkward sunnies! Finding the parts to fit was no easy task but she did it! Thanks to your determination, I was able to wear them whilst on holiday! Fantastic service, many thanks 😊

I contacted HB Opticians when they came up on a Google search for local RayBan repairs. They asked me to call in with my sunglasses and they would take a look to see if anything could be done. I called in and spoke to Gemma, she went above and beyond to get the new parts needed to repair them and as luck would have it there was no charge! I am absolutely delighted with the service from this company and my husband and I plan to support this local company for all our future eye care needs. 1st class service !!

Popped into this opticians this morning to see if they could fix my glasses (which I did not purchase from here by the way) the lovely lady said it was no problem.. She had them fixed in a few minutes and also free of charge.. excellent customer service. Thankyou

Friendly, professional staff and very efficient service. Good selection of competitively priced frames.

Always a pleasant experience visiting this store. Gemma went above and beyond to assist me finding my new glass frames. Would highly recommend and use again.

I came in with my own frames i told then i wanted to put my own prescription in them they took and sent then and didn't proceed to send a text message i then went in and then they said we have an option check to see if they fit when i didn't get them from the shop. Its pretty bad how there needs to be an optician to check then when the frames were not bought from the store. I have a previous experience and they got back to me within days.

Gemma and her team are so friendly, very knowledgeable and have a great selection of glasses to choose from!

Great service as always, I came in today with broken glasses and they were fixed within an hour! Always very friendly and efficient at HB Opticians, having been with them for over 10 years, can confidently say I would never think about switching. Thank you Allison, your time and effort was much appreciated!