HB Opticians Reviews

V B 2025.12.03

     

The bar for opticians has been raised higher than I could've imagined. HB have show me what patient-first care looks like within optometry. Do your eyes a favour, book in and let yourself experience what the optometry experience should be. Staff are patient, professional, humourous, understanding, and really made a daunting thing, not so daunting.

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Reply from HB Opticians 2025.12.08

Thank you so much V B for your incredible review! We’re thrilled to hear that your experience with us set a new standard and helped make something daunting feel comfortable. Our team is dedicated to providing patient-first care, and it’s wonderful to know that their professionalism, warmth, and sense of humour made such a positive impact. We truly appreciate your kind words and your recommendation. Thank you again—we look forward to taking care of you at your next visit!

Humaira Yaqoob 2025.11.14

     

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Reply from HB Opticians 2025.11.21

Thanks Humaira :)

Ashley Wolland 2025.09.10

     

Absolutely wonderful service today (as always) after my naughty terrier decided to try and demolish my glasses. Nothing is ever too much trouble for this wonderful friendly team. Thank you so much!

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Reply from HB Opticians 2025.09.16

Thank you for your lovely review Ashley! We’re so pleased we could help get your glasses sorted after your terrier’s mischief. It means a lot to know you always find our team friendly and supportive—we’re always happy to help, no matter what. We look forward to seeing you again (hopefully without any more puppy adventures!).

Stephen Armstrong 2025.08.27

     

I went for the podiatrist but if I ever need glasses I'll go back. The podiatrist was great, the treatment was very good as was the advice and we chatted about running, aging and the effect each has on the other. I'll go back if needed and wouldn't recommend this service to anyone needing it

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Manny Diaz 2025.08.26

     

I've been here twice and the staff has been extremely helpful and knowledgeable on both occasions. I also found their store to be a pleasant and welcoming experience. I plan to return here in the future for everyday eye needs and for my next set of lenses.

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Reply from HB Opticians 2025.09.22

Thank you so much Manny for your kind words! We’re delighted to hear that you’ve found our team helpful and knowledgeable, and that you enjoy visiting our practice. We look forward to welcoming you back for your future eye care needs and your next set of lenses!

Gary Binks 2025.08.17

     

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Reply from HB Opticians 2025.09.22

Thanks Gary!

Caroline Fletcher 2025.08.02

     

Excellent, quick, efficient and friendly service.

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Reply from HB Opticians 2025.09.22

Thank you for your review, Caroline! We really appreciate it

Jan Carlsen 2025.07.03

     

Very good service. I had lost a nose pad on my glasses at the airport. The lady in the store found one. Put it on, no charge. Saved my day. Thanks😊

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Reply from HB Opticians 2025.07.21

Thanks for the great review Jan, it was a pleasure to help you 😊

Jay K 2025.04.04

     

Great staff, fantastic service, walked in and asked the lady if she could have a look at my sunglasses that were slightly bent and she fixed them straight away.

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Reply from HB Opticians 2025.04.10

Thanks for the great review Jay!

Jane Gordon-Clark 2025.03.05

     

I have type 2 diabetes and cataracts. I have received invaluable help from the team at the Broadway, Ponteland.

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Reply from HB Opticians 2025.04.01

Thanks for the great review Jane, We really appreciate it!

Mark Henderson 2025.01.15

     

Well ! If I’m honest I’m disappointed in Hb opticians as I have used them for a long time but maybe it’s time to go elsewhere ! I enquired before Xmas 2024 if there were any eye test appts on a Saturday as I work quite far away during weekday working hours The lady I spoke to was very polite and said that the diary was not open for 2025 and took my details and said would be in touch !!!!! I have left telephone msg’s and even filled in an online appt form but still no reply from Hb opticians ? This is not good ? So can only assume they don’t want my business as they have not replied . So it looks like if you want a sat appt , go elsewhere ! Unfortunately I’m not in a position to take time off through weekdays for an eye test or have the luxury of being retired or being my own boss ? In this day/age sat working is normal even if it is a staggered diary or time for appts The 2 stars are for the lady who spoke to me and not the follow up that should have been done

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Diana Tadayon 2025.01.11

     

Amazing service, very quick and lovely staff as always !!

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Carl Rawlings 2024.12.19

     

Pleasant service and prompt attention, thank you.

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Reply from HB Opticians 2024.12.20

Thanks for the 5 star review Carl!

Alan Norrie 2024.12.11

     

First class service. Highly recommended

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Reply from HB Opticians 2024.12.18

Thank for the great review Alan!

John Gallagher 2024.12.03

     

Amazing service today at HB Opticians, I needed a repair on an old pair of reading glasses which was swiftly and efficiently carried out. Many thanks, John.

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Reply from HB Opticians 2024.12.06

Thanks for the great feedback John, we really appreciate it!

Jill George 2024.11.27

     

We've been coming here for a couple of years now and have always found the team to be really helpful. We're very happy with the service and would definitely recommend.

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Reply from HB Opticians 2024.12.02

Thanks for the great review Jill, we really appreciate it!

Jo Leiper 2024.11.07

     

Excellent service

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Reply from HB Opticians 2024.11.08

Thanks for the 5 star review Jo!

alison culverwell 2024.11.07

     

Very friendly and helpful staff. Lovely shop with great choice of glasses. Highly recommend

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Reply from HB Opticians 2024.11.08

Thanks for the great review Alison, we really appreciate it!

Kim 2024.09.10

     

Popped in a few weeks ago on the off chance they maybe able to repair my sunglasses. Gemma took on the challenge with gusto and did a cracking job with my extremely awkward sunnies! Finding the parts to fit was no easy task but she did it! Thanks to your determination, I was able to wear them whilst on holiday! Fantastic service, many thanks 😊

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Reply from HB Opticians 2024.09.11

Thanks for the great review Kimberly, we really appreciate it and are so pleased that you could wear your sunglasses on holiday!

Dorothy Luper 2024.09.09

     

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Reply from HB Opticians 2024.09.09

Thanks for the 5 star review Dorothy, we really appreciate it :)