Verified Company
All aspects of working with Hansberger has been extremely positive and professional! Albert has been great to work with..... answering all my questions and helping me understand the system, install, rebates, etc. The three young men involved in the installation process were very friendly, polite, and professional. They removed my old units, installed two new units, and removed two swamp coolers in the process. Everything was done in a clean and organized manner. I'm very happy with my experience and look forward to years of comfort with my new system.
Chris Denning
Reply from Hansberger Refrigeration and Electric Company
2025.12.01
Thank you for sharing your review, Chris. We appreciate the feedback and are pleased to hear that your experience with our team has been a positive one. We will share this with the team so they are aware their efforts were noticed. Thank you again for sharing, and we will see you for your first maintenance.
Update to my initial review. The installers were instructed to properly seal around old duct work and mounting brackets that were removed from the roof and they failed to do it. I had a major leak the first time that it rained. The installation supervisor blamed it on previous repair, but the pictures that I took when I had to get on the roof myself show that no attempt was made to seal the areas. They also used wood decking screws to secure flashing which aren't designed to hold or seal metal. I had to seal it myself when I found it because it was going to rain again. After I sealed the areas there were no more leaks when it rained the same day. The owner eventually sent someone out to add another layer to the area, but the installation supervisor should have seen it and corrected it immediately. Their website also talks about being family owned since the beginning and lists Mark Hansberger as still owning the company. That isn't true as it was transferred to someone else.
We had a new hvac unit installed. Ivan and Ruben started early, had the old ac apart and prep for the new unit on the roof done in 2 hours. New unit was running less than 6 hours from the time that they started. I've had many issues with other contractors before with substandard work, so I was worried about the process. They did everything beyond what I expected with some difficult circumstances and did everything that I asked with great detail. Very professional in their work and attitude.
Reply from Hansberger Refrigeration and Electric Company
2025.11.10
Updated Reply
Virgil, we are disappointed with this updated review as we have made a genuine effort to resolve your concerns. We take your criticism in stride and will turn this into a learning experience for our team. You are correct, the ownership has changed hands, but Mark is still very much here, working in a consulting role. We will update the online information.
Original reply
We appreciate you sharing your experience, Virgil. Ivan and Ruben take great pride in their work and treat every customer the way they would want to be treated themselves. Thank you for trusting us with this project — we’re always here to answer any questions or offer any help you may need.
Virgil, we are disappointed with this updated review as we have made a genuine effort to resolve your concerns. We take your criticism in stride and will turn this into a learning experience for our team. You are correct, the ownership has changed hands, but Mark is still very much here, working in a consulting role. We will update the online information.
Original reply
We appreciate you sharing your experience, Virgil. Ivan and Ruben take great pride in their work and treat every customer the way they would want to be treated themselves. Thank you for trusting us with this project — we’re always here to answer any questions or offer any help you may need.
Victor is a excellent technician, explained everything in detail and the house is nice and cool. Good job Victor.
Reply from Hansberger Refrigeration and Electric Company
2025.11.05
Don, We appreciate you recognizing Victor for his hard work and dedication to our customers. Thank you for leaving this review, and we will share this with Victor so he knows it does not go unnoticed.
Nicholas was amazing, he showed up on time and was very friendly and explained to everything to me including parts he needed to leave to go get. Wonderful service fixed our problem same day. They have a customer for life now!
Reply from Hansberger Refrigeration and Electric Company
2025.10.28
Thank you for sharing this, Dori. We appreciate the opportunity and are excited to have you as our customer. We will continue to sustain and build upon the service we deliver. Thank you again for this kind review, and we will share this with Niko!!
This company and it's staff deserve a 10 star review!
Mike Mendivil was professional and attentive. He listened to our needs and provided excellent customer service, even delivering a portable unit during the transition. Truly an awesome rep!
Donnie and Ivan were AMAZING!
They arrived ON TIME and worked all day installing our new unit.
Very courteous and knowledgeable, these guys rocked !
If you want it done right and are looking for the best value look no further .
Thank you Hansberger and crew .
We are extremely grateful.
The Dempsey family.
Reply from Hansberger Refrigeration and Electric Company
2025.10.20
Carol, we appreciate this review of our team. We value the trust you have given us with your homes comfort and look forward to bringing the very best in customer service in the years to come. Thank you for recognizing Ivan, Donnie, and Mike's dedication and punctuality. Thank you again, and we appreciate the opportunity.
Arrived soon after problem was reported. Diagnosed and repaired the malfunction in a timely manner. Explained the problem and corrective actions taken professional and friendly.
Reply from Hansberger Refrigeration and Electric Company
2021.04.28
Dan, We appreciate you rating our service and sharing it for all to see. You are a valued customer and we thank you for your business.
Victor was friendly and knowledgeable. They were quick to come out and diagnose the problem. They were also reasonably priced! I am confident that I will utilize their services once more in the future!
Reply from Hansberger Refrigeration and Electric Company
2025.09.22
Glad to hear it, Jason. We are happy our team was able to get out there quickly and Victor was able to diagnose your problem easily. Thank you for your trust and we look forward to working with you again in the future.
The estimate we were given was quite detailed, this let know exactly what we were paying for. Mike was happy to answer all the questions we had and once we decided on Hansberger got the installation going quickly and made sure we were happy with everything. The installers were professional, answered any questions we had and cleaned the work site thoroughly.
Reply from Hansberger Refrigeration and Electric Company
2025.09.22
We appreciate you sharing the experience you had with our team. They do a great job and continually work to improve for our customers. Thank you for trusting us with your homes comfort.
