Verified Company
This jewellers is definitely in the premium category. The care, expertise and warming attitude to there profession is second to none. I wouldn’t hesitate to recommend and revisit.
Reply from Hancocks jewellers
2026.01.19
Thank you so much for your kind words Janet. We'll look forward to welcoming you back in the near future.
We went to Hancocks after looking round a few jewellers as they had a really good variety of styles, David was brilliant picking out a couple of styles to try and talking us through each ring as to the 5 C’s and the difference in the rings etc which helped us pick the most perfect one! The whole experience was very personal and would highly recommend going to Hancocks to anybody!
Reply from Hancocks jewellers
2026.01.15
Thank you very much for your kind words, please call in anytime you are in Manchester to have your ring cleaned and checked. We look forward to seeing you again.
I would highly recommend Hancocks , their jewellery is truly special along with the service , David was brilliant and spent time with me to find exactly the right gift I was looking for , he even remembered me from a previous purchase two years ago! The craftsmanship of the jewellery is high end and bespoke and is a million miles from other places which just seem mass produced , proper old fashioned quality and values !
Reply from Hancocks jewellers
2026.01.15
Thank you very much for your kind words and we look forward to seeing you again.
Brilliant is the only way to describe this place. We went there yesterday to look at engagement rings and wedding rings . Our appointment was with David what an absolute gent he was professional and lovely. He advised us on the best ring combinations nothing was too much trouble for him. We look forward to going back to collect the rings. David you are a star . Thank you.
We collected the engagement ring yesterday and it fits perfectly. Once again David was so lovely he even broke off from his lunch break .. bless him . Nothing is too much trouble for him. He really does go above and beyond. Thank you David no wonder you work in a jewellers you are a gem. See you soon when we return for the wedding rings xxx
Went to collect the wedding rings today once again impeccable service from David and his professional advice on which were the best wedding rings to go with my engagement ring turned out to be a perfect match. David and hancocks jewellers are both caring and experts in their field. Many thanks David and staff see you next year when we will be back for the eternity ring.
Reply from Hancocks jewellers
2024.09.02
Thank you Angela for your fantastic review.
It was an absolute pleasure being able to be part of your engagement and wedding plans and we cant wait to see you again when your rings are ready for collection.
Your wonderful feedback has been passed on to David.
It was an absolute pleasure being able to be part of your engagement and wedding plans and we cant wait to see you again when your rings are ready for collection.
Your wonderful feedback has been passed on to David.
I love this jewellers because of their large selection of g jenson jewellery. The staff are attentive, friendly and knowledge. Lovely atmosphere too. Always a pleasure with no hard sell.
Reply from Hancocks jewellers
2026.01.15
Thank you very much for your kind words and we look forward to seeing you again.
We could not have had a more magical experience here! My husband picked my engagement ring with David and he gave him such thoughtful and experienced advice! We came back to resize and order our wedding rings and he was there again to assist and was so patient and kind to us. Again, without booking an appointment, we went in to pick up the rings and he was there again :) what made it even more special was that it turned out it was David’s Birthday on our wedding day. Thank you so much David, you are awesome!
Absolutely appalling customer service. When we chose our wedding rings, my husband and I wanted to support an independent jeweller in the city where we’d met. Despite being told that the first resize was free, and that it would take a maximum of two weeks, we were told that it may attract a “small fee”, due to us having bought the rings pre-Covid. Having waited over four weeks to have my wedding ring returned, my husband went to collect it today to be met with a £165 fee!!! When he expressed his shock and horror at the amount (certainly not “a small fee”) he was told that Hancocks had called “Rosie” to get the amount approved. Given we know nobody called Rosie, and certainly haven’t received a call ourselves, we are appalled by this “Hancock” up (excuse the pun).
We managed to negotiate the fee down to £75, but we remain incredibly disappointed by Hancocks’ total lack of customer care, inability to keep to their word and extortionate rates that are only communicated to customers once the work has been completed. I had planned to purchase my eternity ring from them, but instead I will be avoiding at all costs and taking my business to a jeweller who treats their customers with respect and integrity.
