Green Olive Firewood Co

greenolivefirewood.co.uk

Green Olive Firewood Co Reviews

Excellent rating
4.6
192 reviews Verified
Green Olive Firewood Co
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Reviews ( 192 ) 4.6

Team Salt Box
Team Salt Box
2024.05.15
We’ve been fuelling our fires with Premium Professional charcoal since day one and it never misses a beat! Great product and great service from the team too.
Reply from Green Olive Firewood Co 2024.05.17
And what a truly wonderful company you have been to deal with - thank you. We are utterly thrilled you chose us to provide your charcoal for the amazing and unique cookery courses you offer, and we are delighted you shared your experiences. Thank you so much. From all of us at Green Olive
Phil Hoyle
Phil Hoyle
2024.05.15
Cracking company to deal with. Their Professional Lumpwood Charcoal is my go-to product when cooking on the BBQ!
Reply from Green Olive Firewood Co 2024.05.17
Phil, what a lovely thing to say about us. We are truly humbled. Thank you so much for your 5-star review, we really appreciate it. From all of us at Green Olive.
Darren Beardon
Darren Beardon
2024.05.15
I have been using Green Olive products for just under five years now and the quality of the products and the service has never been anything other than exceptional. Responsive, accomodating and just a wonderful company.
Reply from Green Olive Firewood Co 2024.05.17
Honestly Darren, such humbling praise. Let me say a massive thank you for your unwavering loyalty to our brand, and for sharing such a lovely review. We really appreciate it. We hope to dazzle you for years to come. From all of us at Green Olive.
Ian Jacques
Ian Jacques
2024.05.15
Without doubt our go to place for charcoal and hardwood logs. We cook outdoors five days a week, winter and summer and over the years have tried all kinds of products from various outlets. Their premium professional lump wood charcoal is, in my opinion, unbeatable for burn time and heat output. Similarly their kiln dried hardwood burns so well in our pizza oven. All totally natural products. I can't recommend them enough.
Reply from Green Olive Firewood Co 2024.05.17
Wow, I am taken aback by such high praise Ian. Thank you, thank you, and thank you. We strive for perfection on every occasion, and we are delighted to hear we are hitting the right notes for you. Thank you so much for such loyalty to our brand and for sharing this wonderful review. From all of us at Green Olive.
Paul Ives
Paul Ives
2024.05.15
Green Olive Professional Lumpwood charcoal is my "go-to" bbq charcoal. It's the best available in the UK...and I've tried them all!!!
Reply from Green Olive Firewood Co 2024.05.17
Gosh Paul, such high praise, thank you so much. We are delighted to hear our Pro Lumpwood is your preferred charcoal and that we are hitting and exceeding the expectations we strive for. Its really exhilarating to hear our efforts are being appreciated. Thank you so much for taking the time to share your wonderful 5-star review. From all of us at Green Olive.
Jay Porter
Jay Porter
2024.05.15
I’ve been using Green Olive products for a while now and I can honestly say they are just awesome! As a regular outdoor cook, I wanted a Charcoal that burns clean, hot and lasts through the duration of the cook but also enhances the flavour of the food! I love that the company sources ethically and sustainably which is an important factor when I’m choosing a good quality product. The kiln dried wood 🪵 is essentially the best for my Woodfired oven and fire pit cooking but also keeps me warm in winter. Customer service is exceptional and always delivers!
Reply from Green Olive Firewood Co 2024.05.17
Honestly Jay, we are blown away by such stunning feedback. Thank you so much for taking the time to share your experiences. From all of us at Green Olive.
Keith Greig
Keith Greig
2024.05.15
I have been cooking with Green Olive Firewood products for the last couple of months and I am very impressed with the quality of the produce and customer service in general. Their charcoal produces a nice clean smoke from the start which is a good indication the charcoal is good quality and is not sooty. The firewood has a lovely aroma straight out the box and lights very well, which is great for cooking or in a chimnea or pizza oven. Great company, highly recommend
Reply from Green Olive Firewood Co 2024.05.17
Dear Keith, thank you so much for sharing your wonderful, positive experiences. We appreciate the time you've taken in doing so and we will continue to strive for perfection to wow you. From all of us at Green Olive.
Pitmaster_Pedro
Pitmaster_Pedro
2024.05.15
Great value and service, prompt delivery. Highly recommended 👍🏻
Reply from Green Olive Firewood Co 2024.05.17
Thank you so much for recommending us and for your helpful, thoughtful, and encouraging feedback. We really appreciate it. From all of us at Green Olive.
Steven Dowd
Steven Dowd
2024.05.15
My bbq fuel brand of choice. Give it a go! With rubs, smoking chips/chunks, biochar compost and fuel wood I’m fully served.
Reply from Green Olive Firewood Co 2024.05.17
Dear Steven, Thank you so much for your positive endorsement of our products. We are utterly thrilled to hear we are your suppliers of choice, and we hope to continue to dazzle you for years to come. Thank you so much for taking the time to share your experience. From all of us at Green Olive.
Joe Gregory
Joe Gregory
2024.05.15
Great quality charcoal and firewood
Reply from Green Olive Firewood Co 2024.05.17
Thank you, Joe, we are delighted to hear you are pleased with our range of products and we thank you for taking the time to share your wonderful feedback. From all of us at Green Olive
Ruth George-Jones
Ruth George-Jones
2024.04.08
Excellent! Fast, helpful delivery. Great wood!
Reply from Green Olive Firewood Co 2024.04.08
Thank you so much for posting this wonderful 5-star review Ruth. It's much appreciated. From all of us at Green Olive.
SueH
SueH
2024.04.02
Great products. Super swift delivery.
Reply from Green Olive Firewood Co 2024.04.02
Thank you so much Sue for your lovely words and 5-star review. We really appreciate you. From all of us at Green Olive.
Julian Porter
Julian Porter
2024.03.26
Fantastic "white glove" delivery. The driver actually walked up the 20 or so steps to my house with the 4 bags of charcoal and treated them like they were crystal glass. 100% very happy indeed thanks guys I will be back and very soon
Reply from Green Olive Firewood Co 2024.03.27
Dear Julian, what a fabulous review, thank you so much...'treated them like crystal glass' is the most wonderful phraseology. Thank you for being a valued customer. From all of us at Green Olive.
Karen
Karen
2024.03.20
Excellent service. Fast delivery and firewood as described.
Reply from Green Olive Firewood Co 2024.03.21
Thank you so much Karen. We are delighted to have received your 5-star review. We will continue to work hard at impressing you. Thank you for being a valued customer of Green Olive. From all of us at Green Olive.
oli peacock
oli peacock
2024.03.19
I recently purchased a new kamado BBQ and was recommended to green olive by a friend. There was a discount on for new customers and they are local to me so it was a no brainer for me. Ordered Sunday evening and was delivered by 8am Tuesday. Yet to try the products but I'm looking forward to my first cook this week.
Reply from Green Olive Firewood Co 2024.03.21
Thank you so much for your wonderful review. It is really appreciated. We will continue to strive for perfection. Thank you for being a valued customer. From all of us at Green Olive
alan cochrane
alan cochrane
2024.03.16
Great service as always. I couldn't get better logs and quicker delivery if I chopped them myself. Merry Christmas to all of you Green Olive Woodies. AlanC
Reply from Green Olive Firewood Co 2022.12.16
Hi Alan Thank you so much for taking the time to give us your feedback. Wishing you all the best at this 'wonderfuel' time of year !
Paul Scanlon
Paul Scanlon
2024.03.11
UPDATE: Credit where credit is due - I received a phone call from Jaimie this evening who remembered my previous issues and was apologetic for the current issue. She explained that the company feels strongly about customer experience and takes responsibility for issues & omissions when service doesn't go they way they strive to achieve. I appreciated the personal touch and the fact that they reached out to me and made good on their promises. Thank you Jaimie ======================================= I bought 2 bags of the premium lump wood charcoal. Mindful of the promised delivery timescale I organised a cook with friends. Needless to say it was a failed delivery. On contacting support I was told there had been a hiccup and was promised it would be with me the following week by special delivery - I was given a 20% discount code for a further purchase. The second delivery failed to arrive- I was frustrated however Jamie from support told me he was embarrassed by the second failure and offered a 30% discount on my next purchase. The goods arrived 3 days later. The first bag was nothing special. A few big lumps but mostly there was a lot of broken and small pieces that don’t really work in a long cook. The second bag however was much better and more in line with what I expected- it burnt hot and despite initial spitting it settled down and did some good long cooks. I decided to give them another go and tried to order another 3 bags for delivery with the 30% discount code. That’s where the story starts again . the code states it’s not recognised and therefore not valid. I have emailed twice and had no response and even contacted on the website. So I’m left thinking- can I be bothered anymore with this kind of hassle or am I just unlucky?
Reply from Green Olive Firewood Co 2024.03.12
Thank you so much for the kind review Paul. We do take customer service very seriously. We always like to know about ways in which we can improve and we always strive to leave a good impression. If we fall short, we are very sorry, but we will do our utmost to make it up to you.. I am pleased we had the opportunity and that we have redeemed ourselves. Thank you for sticking with us, your loyalty is really appreciated. From all of us at Green Olive.
Paul Real
Paul Real
2024.03.05
Fast friendly delivery , first class olive wood
Reply from Green Olive Firewood Co 2024.03.06
Thank you so much for such kind words and for being a valued customer. From all of us at Green Olive.
Tina Jarman
Tina Jarman
2024.03.04
Highly recommend Green Olive Firewood company. Easy to use website. Great price and delivery is excellent as are the lovely people that work there. Always super helpful and go the extra mile. I wouldn’t use anyone else. Thanks!
Reply from Green Olive Firewood Co 2024.01.17
Wow thank you so much Tina. We really appreciate you taking time to share such a positive experience. We thank you for being a valued customer and we will keep working hard to exceed expectations. From all of us at Green Olive
Kate Buchele
Kate Buchele
2024.02.27
You order it online, they confirm it and then deliver it within. a few days! FABULOUS Great wood and easy delivery!
Reply from Green Olive Firewood Co 2024.03.01
Dear Kate, Thank you so much for such a wonderful review. We really appreciate you taking the time to do it and for being a valued customer. From all of us at Green Olive