We had a great experience today with Harold Kemp! We looked at several campers and RVs, and he was incredibly patient, knowledgeable, and easy to work with the entire time. He answered all our questions and never made us feel pressured. If you’re looking for someone who genuinely cares about helping you find the right fit, ask for Harold!
Gretchen Worthan was awesome!! She was so sweet and helpful and made my experience fantastic. Even though I didn't make a purchase today I definitely will be in the future and won't talk or do business with anyone but her!
Brought my unit in for warranty service. Had Chris for my advisor. Total professionalism and knowledge! Each step of the process was perfectly orchestrated. No rush through and totally took the time to answer all my questions as well as things I hadn't thought of. Left with total confidence that my rig was in good hands. Have a buddy with an out of warranty unit that has solar issues. Have recommended GA to him. Clean neat environment and really nice RV accessory store as well! Extremely happy with the process so far. Will update this review when service is complete. I have every confidence the follow up will be just as good.
GARV part 2:
I picked up my RV on April 14th and had it out camping twice with no issues in the work GARV did on my unit. GARV is easy to work with, and the Tech (Izzy) spent time with me to assure I was up to date on all the repairs and work done. As expected, all work was excellent. The Team at GARV Huntsville is easy to work with and they have a precise documentation system. Starting with Chris at Maintenance administration, Troy the Maintenance Manager and Izzy my Tech, all professional, top-notch folks that take the time to explain things. They are straight shooters. I recommend this dealership to anyone looking for a unit or needed maintenance other than Chassi work as they do not do Chassi work (except for steering stabilizers). They installed a Safe-t-Plus, steering stabilizer on my Flair and it is a huge difference. I recommend this enhancement to anyone with a gas class A and have GARV do the install. You won't go wrong!!!
There service department is horrible. We bought a brand new fifth wheel there. On the walk around one of the windows glass was sliding out the guy shoved back in place by the time we got home it was coming out again. Then the black water tank valve stuck and the handle bent trying to close it. Then we had a water leak around the outside kitchen. They said the door was warped. The water was running into the living room and warped a piece of paneling. I looked and found it was a water line for the outside kitchen leaking and fixed it myself. Took it in today to get the work done they put in the new window it don’t match the original one beside it. Then it wouldn’t open so they put on a new knob that don’t match the rest in the camper. They ordered the wrong size valve for the black water tank and did not reattach the handle so now we can’t open and close the tank. When the put in the new piece of paneling they didn’t attach the top piece of trim. And the electrical receptacle no longer works. The technician that did the work has zero pride in his work. And needs terminated
I bought the warranty, and can't get ahold of anybody to get some work done. It's been two days. On top of that, there was a crack in my window, from the factory I assume. They repaired that crack with silicone. My wife noticed once we got the camper home. No bueno.
Jessica was so sweet and helpful ! Harold was very knowledgeable and kind as well ! They both were understanding to our wants and needs for our RV. 10/10 Do Recommend!✨
Wow guys let me say if you have any problems with your camper or towing vehicle The Great American RV superstore in Tupelo MS service department is where you want to stop..these guys are awesome got us back on the road in record time...shout out to the guys in the service dept..thank you soooooo much the Sundry's 🤗👍
Great customer service— awesome professional!!! Alex Knapp is the best ever!!! I’ve worked with Alex each time my RV has come in for service and was never once disappointed. Alex goes above and beyond to ensure the job is done and nothing is overlooked.
From the moment you walked through the doors, you’re treated less like a customer and more like part of the family. The entire team goes above and beyond to make the experience feel warm, welcoming, and completely stress-free. Their level of service is truly impeccable. Attentive without being pushy, knowledgeable without ever making you feel overwhelmed, and generally invested in helping you find the perfect camper for your adventures ahead. Every detail of the process was handled with professional, professionalism and care, making what could’ve been a complicated purchase, feel exciting and effortless. You can tell this dealership takes enormous pride, and creating a top-notch experience from start to finish. By the time we drove away on our new camper, we weren’t just happy with our purchase – we felt appreciated, valued, and excited to come back again. If you’re looking for a dealership that combines outstanding customer service with a true Hometown family atmosphere, this is the place. Five stars simply doesn’t feel like enough!
This is a fantastic dealership with an incredibly welcoming atmosphere. The staff is super friendly and genuinely goes out of their way to make sure you're taken care of. They also have an awesome inventory with plenty of great options to choose from!
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