Name: Grand.bank
Rating: 4.6

Write a review

Reviews

4.6 | 65 total

5 stars

57 pcs

4 stars

2 pcs

3 stars

0 pc

2 stars

1 pc

1 star

5 pcs

Source filter

65 pcs

0 pc

Verified

Erubiel Sandoval 2026.09.15

Empezamos a trabajar con los tramites de un préstamo hipotecario con Fernando Garcia, desde el 2025,nos dio tips para mejorar nuestros puntaje crediticio, prácticamente nos llevó de la mano hasta realizar el cierre en agosto del 2026. Excelente trabajo, respuestas rápidas y concisas. Gracias Fernando Garcia

Report

Reply from Grand.bank 2026.09.16

Thank you for the kind words! We love hearing how Fernando was there for you every step of the way. Congratulations on reaching this exciting milestone and thank you for trusting Fernando and Grand.bank!
¡Gracias por sus amables palabras! Nos encanta saber que Fernando estuvo a su lado durante todo el proceso. Felicidades por alcanzar esta gran meta, y gracias por confiar en Fernando y en Grand.bank.

Cadessa Bates 2026.09.11

Report

Brady Raanes 2026.09.10

Great experience and easy to work with!

Report

Reply from Grand.bank 2026.09.11

Thanks so much for the kind words! We’re glad you had a great experience and that we could make the process easy. Thank you for choosing Grand.bank!

Shane Norton 2026.09.10

Ever one was always prompt and doing what they said they would do. All in all it was a very pleasant experience

Report

Reply from Grand.bank 2026.09.11

Thank you for the kind words and thank you for choosing Grand.bank!

Russell Kelly 2026.09.02

Best bank I have ever used in all my 86 years!!!

Report

Reply from Grand.bank 2026.09.03

This might be one of the BEST compliments we could have received. Thank you for your kind words! They mean so much to our team, and we’re grateful you chose Grand.bank®.

Kevin Kilpatrick 2026.08.17

Michael and Grand Bank were excellent partners for my refinance. Michael was responsive, understood my objectives, kept me updated and informed throughout the process and has a strong back office supporting him. Thanks again for everything! K

Report

Reply from Grand.bank 2026.08.18

Kevin, thank you for the kind words and the 5-star review! We’re glad Michael and the Grand.bank team made your refinance experience smooth and kept you informed throughout the process. We truly appreciate the opportunity to work with you and thank you for choosing Grand.bank!

Yuri McSwain 2026.08.13

Jermaine was pleasant to work with. Very kind young man.

Report

Margie Lewis 2026.08.04

Went in to get help with my app. Casey was an awesome help!

Report

Reply from Grand.bank 2026.08.04

We’re so glad Kaci was able to provide the assistance you needed. We appreciate your kind words and your five-star review! Thank you for choosing Grand.bank!

Johnny Tatum 2026.07.08

Excellent face to face interactions at the main office. Website works easy. Glad you are here !

Report

Reply from Grand.bank 2026.07.14

Thank you for the kind words, Johnny! And thank you for choosing Grand.bank!

angela varela 2026.06.03

Estoy tan agradecida por su ayuda y sus servicios, especialmente FERNANDO GARCÍA por su ayuda y paciencia recommendo 100% Grandbank Dios los Bendiga 🙏

Report

Christy Amay 2026.05.21

Sara has made the process to get our building loan smoothly. Her knowledge about the process has been amazing! She is the go to for all of our needs in the future!

Report

Reply from Grand.bank 2026.05.26

Thank you, Christy for the great feedback! And thank you for choosing Grand.bank.

Janette Price 2026.04.29

I have been with this bank since about 1994. They have always been very friendly and helpful! It doesn’t matter if it is in person or on the phone. Online banking is easy and they are always quick to respond if needed!! Best bank ever!!!!!

Report

Reply from Grand.bank 2026.05.01

Thank you so much for your kind words and for being part of our Grand.bank family since 1994! Your loyalty means the world to us. We’re so glad to hear that you’ve had great experiences both in person and online—our team works hard to make banking easy, responsive, and friendly every step of the way. We truly appreciate your trust in us!

Wendell Newsome 2026.04.25

Very friendly staff. Everyone greets you with a smile😀

Report

Reply from Grand.bank 2026.04.27

Thank you for the kind words and for choosing Grand.bank!

Debra Brown 2026.01.16

Community Development Officer, Ms. Akwete Muhammad, went above and beyond to guide me through the loan process. Her professionalism, efficiency and a client-focused approach made my experience so much easier. I didn't just feel like a customer/client, but family. Any hurdles that came up, she helped us to navigate the process. Also, Ms. Lindsey Robinson was instrumental in seeing us through the process. I appreciate how knowledgeable and pleasant they were. Quick response time and helpful at explaining any questions that I might have had. I'm looking forward to the partnership with Grand Bank.

Report

Reply from Grand.bank 2026.01.20

Thank you, Debra for your kind words! We're so happy you had a great experience. Thank you for choosing Grand.bank; we look forward to continuing to serve you.

Justin James 2026.01.05

Grand Bank continues to lead the way among local financial institutions. Their commitment to serving customers and supporting the community is second to none. If you’re looking for trusted financial solutions across the Pine Belt, they should be your first choice. For consumer lending, Mike Slay stands out as an exceptional resource—someone you can rely on with confidence.

Report

Reply from Grand.bank 2026.01.06

Thank you for such a thoughtful review! We truly appreciate your trust in Grand.bank and your kind words about our commitment to both our customers and the Pine Belt community. We’re especially glad to hear that Michael Slay made such a positive impact—he’s a valued member of our team. Thank you for choosing Grand.bank; we look forward to continuing to serve you.

Chasity Varnado 2026.01.05

My experience with shakita was the best she kept in touch with everything that was going on and needed to be done

Report

Reply from Grand.bank 2026.01.06

Thank you for the kind review! We’re so glad Shakita kept you informed and made your home loan process a great experience. We appreciate you trusting us and wish you all the best in your new home!

Mark McNair 2025.12.30

Akwete was wonderful. Very knowledgeable and will to go above and beyond. She worked hard to keep us informed of all needs and next steps. I will recommend I and her and Grand Bank to all who inquire about a home morgage.

Report

Reply from Grand.bank 2025.12.30

Thank you so much for the great review! We’re so glad to hear you had such a positive experience with Akwete. She truly goes above and beyond for our homeowners. We appreciate your recommendation and are grateful you chose Grand.bank for your loan!

Angie Robinson 2025.12.01

We opened multiple accts today so it was a lot of paperwork and time. Kimberly Argenta was awesome so friendly and made the experience as easy as possible. She is very knowledgeable and was very helpful. Happy to join the Grand Bank family. Thank you

Report

Reply from Grand.bank 2025.12.02

Thank you for the kind words, Angie! We are excited to have you as a part of the Grand.bank family. Welcome!

Empress Bolton 2025.11.03

I really like Grand Bank they came through for me in a BIG way! The customer service is excellent Michael Slay and Lindsey Robinson made the process so easy! Call Grand Bank today!

Report

Reply from Grand.bank 2025.11.03

Thank you for the kind words, Empress, and thank you for choosing Grand.bank!

Chris Bravo 2025.10.31

Totalmente agradecidos por el trato amable y profesional recibido de Grand Bank y su equipo de profesionales en especial su prestamista Fernando García. En todo momento Fernando estuvo pendiente para ayudarnos en el proceso de el préstamo. Nos explicó paso por paso de como sería el préstamo. Definitivamente recomendamos a Grand band y si eres hispano o latino te ayudan en tu propio idioma y Fernando García es la persona indicada para ayudarte en el proceso de el préstamo.. Gracias Fernando y Grande Bank..

Report

Reply from Grand.bank 2025.11.03

¡Gracias por tus comentarios y gracias por elegir Grand.bank!”

Company activity

Claimed Profile This company can manage and engage with its customer reviews. This includes updating company information, collecting new customer reviews, replying to reviews, and more.
Review Request Automation This company is proactively inviting its customers with the Trustindex automatic review invitation system to leave reviews about their experiences.
Displaying Reviews The reviews on the company profile are up-to-date and authentic. They are displayed without any modifications on their website.
Replies To Reviews In Days This metric indicates how actively the company interacts with its reviewers, showing the response time based on the last 12 months.
Replied to 85% of reviews This metric indicates how actively the company interacts with its reviewers, showing the response rate based on the last 12 months.
Top Rated Certificate Trustindex verifies that the company has a review score above 4.5, based on reviews collected over the past 12 months, qualifying it to receive the Top Rated Certificate.