Verified Company
We opened multiple accts today so it was a lot of paperwork and time. Kimberly Argenta was awesome so friendly and made the experience as easy as possible. She is very knowledgeable and was very helpful. Happy to join the Grand Bank family. Thank you
Reply from Grand.bank
2025.12.02
Thank you for the kind words, Angie! We are excited to have you as a part of the Grand.bank family. Welcome!
I really like Grand Bank they came through for me in a BIG way! The customer service is excellent Michael Slay and Lindsey Robinson made the process so easy! Call Grand Bank today!
Reply from Grand.bank
2025.11.03
Thank you for the kind words, Empress, and thank you for choosing Grand.bank!
Totalmente agradecidos por el trato amable y profesional recibido de Grand Bank y su equipo de profesionales en especial su prestamista Fernando García. En todo momento Fernando estuvo pendiente para ayudarnos en el proceso de el préstamo. Nos explicó paso por paso de como sería el préstamo. Definitivamente recomendamos a Grand band y si eres hispano o latino te ayudan en tu propio idioma y Fernando García es la persona indicada para ayudarte en el proceso de el préstamo..
Gracias Fernando y Grande Bank..
Reply from Grand.bank
2025.11.03
¡Gracias por tus comentarios y gracias por elegir Grand.bank!”
I can’t say enough about the customer service that I received from Michael Slay. He was very caring and reassuring that everything was going to work well. It was wonderful to work with him . Thanks Michael!
Reply from Grand.bank
2025.08.14
Thank you, Sylvia, for your kind words. And thank you for choosing Grand.bank!
Michael Slay and the Grand Bank staff did an exceptional job on my recent home loan. I was very pleased with the professionalism and timely manner in which they performed.
Reply from Grand.bank
2025.08.14
Thank you, Martin! We appreciate the kind words and thank you for choosing Grand.bank!
My husband and I was very pleased with the service that received at Grand Bank. Everyone was very friendly and nice. Kimberly A. at the Hattiesburg, MS branch was extremely helpful and knowledgeable of the accounts. She answered all our questions and helped us decide the best accounts to fit our needs.
Reply from Grand.bank
2025.04.01
Thank you, Kenya! We appreciate the kind words and thank you for choosing Grand.bank!
My wife actually banked at Grand Bank so this was the first dealings that I personally had with them. Michael helped make the loan transaction go smoothly and I appreciate them very much.
Thanks for the help and look forward to doing business with you guys in the future!
Reply from Grand.bank
2025.03.11
Thank you for the kind words, John, and thank you for choosing Grand.bank! We look forward to working with you again.
As a first-time business owner, Grand Bank was my worst banking choice. They falsely advertised online banking for business accounts, a critical feature I confirmed before opening the account. After assuring me it was available, I encountered errors and was later told it wasn't offered for businesses – the banker was "new." Unacceptable. Worse, they never notified me when my account went negative, racking up overdraft fees despite knowing I lacked online access. Terrible service and communication. I'm closing my account and advising other businesses to avoid Grand Bank.
Reply from Grand.bank
2025.02.11
Thank you for sharing your feedback. We're sorry to hear about your experience and appreciate you bringing your concerns to our attention. We strive to provide clear communication and valuable service to all our clients. Our customer service team has attempted to reach out to you, and we encourage you to contact us directly at 833-887-2265 so we can address your concerns and assist further. We’re here to help. Thank you
One of the worst banking experiences ever. They made an already bad situation after Hurricane Milton, even worse by freezing accounts after receiving an incoming transfer from Stripe ( a very reputable payment processor). The funds were to aid in the repair and restoration due to hurricane damage. The delay in receiving funds compounded the hardship. This bank is clueless and not concerned at all about the welfare of it's customers. Another Bank being a Bank. After Grand returned the funds to the payment processor, an alternate institution with compassion facilitated the transfer and access seamlessly. I have requested closure of all my accounts at Grand, but have yet to receive a reply.
Reply from Grand.bank
2024.10.24
Thank you for sharing your feedback. We're sorry to hear about your experience and appreciate you bringing your concerns to our attention. We strive to provide clear communication and valuable service to all our clients. Our customer service team has attempted to reach out to you, and we encourage you to contact us directly at 833-887-2265 so we can address your concerns and assist further. We’re here to help. Thank you
No, just no, limits you at every step to use your own money, can’t use debt card for anything meaningful, check deposits are limited to $1000, complete joke
Reply from Grand.bank
2024.10.04
Thank you for your feedback. We understand your concerns about your ability to move your money in and out of your account. Our daily deposit limits and account access by channel are driven off several factors including length of relationship, presence of direct deposit, historical deposit item returns and other factors. A member of the Grand Bank team will reach out to you shortly to explore how we can better meet your expectations. Feel free to contact us via our customer service line at 833-887-2265. We are happy to help explore alternative solutions. Thank you.