Graeters Ice Cream Reviews

GYAG Business 2025.11.23

     

I spoke to a Graeters employee yesterday and they were very rude. I usually go in-person and always gave good reviews, but I was very disappointed after the call yesterday. I was transferred to 'the manager' (it was just another employee) and she was very rude. She shut me off and hung up. I have never faced such bad service online. Extremely upsetting.

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Reply from Graeters Ice Cream 2025.11.24

Hello,

Thank you for taking the time to share your experience with us. We sincerely apologize for the negative interaction you had during your recent call. At Graeter's Ice Cream, we strive to provide excellent customer service, and it is concerning to hear that we fell short in this instance.

We value your feedback and would like to assure you that this matter will be addressed with our team to prevent similar experiences in the future. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.

If you would like to discuss this further, please feel free to reach out to us directly. We appreciate your continued support and hope to restore your trust in our service.

Thank you again for bringing this to our attention.

Best regards,
The Graeter's Ice Cream Team

José Diaz 2025.11.13

     

Good place

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Charles 2025.11.05

     

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hassan mahmoud 2025.10.11

     

Since I move to Indiana from Florida this is the best the cleanest ice cream shop besides the great staffing by the team leader Kendra I appreciate you and I did enjoy our ice cream and definitely will be back more often. Thank you

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Sab 2025.09.07

     

Highly recommend. Open late and have a good generous scoops of ice cream with fun flavors to choose from. I had the s'mores and mocha chip . Very delicious

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Ashley Segal 2025.08.31

     

Great ice cream. Tastes fresh.

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Rohit Dillo 2025.08.21

     

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Rich Campbell 2025.08.17

     

Delicious ice cream and I always seem to be able to find a parking spot.

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Daniel Schultz 2025.08.10

     

Graeter's Ice Cream is always a welcome treat. The staff were very courteous, and the facility was kept quite clean. They have a variety of flavors for people to try, including dairy-free options. In the summer, they have some free dog cup days too!

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Adam Decker 2025.08.06

     

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Alexandra Zink 2025.07.25

     

Ellison is amazing! She was super friendly, efficient, and made our visit to Graeter’s even sweeter. You can tell she genuinely cares about her job and the customers. Great service with a smile definitely a 5 star experience!

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Avery M. Collins 2025.07.18

     

I love ice cream, and Graeter’s is one of my favorite spots to go! They have so many great flavors. The Black Raspberry Chocolate Chip is a must-try! The staff is always super friendly and welcoming, which makes the experience even better.You’ll usually see a crowd out front, especially on nice days, but the line moves fast and it’s totally worth the wait. If you’re in the area and craving something sweet, definitely check this place out. I love it!

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Amy Hutzler 2025.07.13

     

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Jeremy Eltz 2025.07.02

     

Love the ice cream, discouraged by the price. It's cheaper to get a quart and then swing by Kroger and buy cones there.

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Ryan Aubrey 2025.06.29

     

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Zane Haloski 2025.06.15

     

A guy named Andrew went the extra mile and did an allergy scoop. He was also very nice and knew what was popular at the store. The ice cream was really great for the price.

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Jose A. Sanchez Ortiz 2025.06.10

     

My favorite place to eat, savor, and enjoy ice cream. Every time I go to West Lafayette, Indiana, I love visiting Graeter's. And where I stay with relatives, they welcome me with ice cream. They're delicious.

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Salam Haffar 2025.06.06

     

I would overlook the price for one scoop of ice cream if it were actually good. The ice cream here is bland and tasteless. Also the first time I order chocolate chip ice cream and I’m served chocolate ice cream with chocolate chips? It’s supposed to be vanilla with chocolate chips? don’t come here

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Reply from Graeters Ice Cream 2025.06.09

Dear Salam Haffar,

Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent experience did not meet your expectations. At Graeter's Ice Cream, we strive to provide our customers with high-quality and flavorful ice cream, and it seems we fell short during your visit.

We apologize for any confusion regarding the chocolate chip ice cream. Our goal is to ensure that each customer receives exactly what they expect and enjoy. Your comments are invaluable to us, and we will be reviewing them with our team to make improvements.

We hope you might consider giving us another chance in the future. Your satisfaction is important to us, and we would love the opportunity to provide you with a better experience.

Thank you again for your feedback.
Sincerely,
The Graeter's Ice Cream Team

Elevator Dude 2025.06.05

     

A solid choice for a nice cold treat on a hot day. The staff are friendly.

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Colleen K 2025.06.05

     

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