Verified Company
There is no training or system in place at this store. The package was suppose to deliver to its destination on a Tuesday. It didn’t get picked up until THAT Tuesday. It arrived 7 days after I sent it. Then someone lied at the store and said it was picked up the day I dropped it off? But couldn’t provide me a The FedEx pick up reference number? I was on the phone with FedEx trying to sort this out. And please note, I was never rude to the employees. It just incredibly frustrating that there was absolutely no organization, no clear structure, no training or process in place to avoid these issues. There was one guy (who seemed like the manager) and he was kind but he wasn’t the one helping me out. Suddenly, I’m calling the store afterwards to get an update. FedEx says they have not picked up anything. The store “claims” FedEx did. I even went back to the store in person twice to request any information they could give me. The shipment said it the parcel was “cancelled”; store could not provide a reference # that it was ever picked up. FedEx customer service was supporting me through this and we had nothing to work with. It was severely concerning. Someone on the phone from the store shared “we could go through the cameras and see if it was picked up or not”, after first telling me that it was picked up. Why would this be a practical solution? Why would this even be a suggestion? You should not alert customers that there is absolutely no organization or system after they have paid you $70 to ship 1 document.
I would rather go reliably with an actual FedEx/UPS/USPS store, NOT parcel plus. This was a super super disappointing, frustrating, and stressful process.
This is peoples livelihood you are dealing with when you’re trusting to send valuables.
