Verified Company
Excellent store, great variety, but terrible service. I was fully intending to buy several items, including a pair of shoes. The staff didn’t even bother to help — I practically had to beg for attention. To top off the lack of service, they even left the security tag on the item I purchased.
Reply from Golftrin
2025.11.17
Hi Juan,
We’re very sorry to hear about your experience with American Golf Monument.
Feedback, both good and bad, enables us to learn more about our customers in-store experiences. We are always working to improve the service we offer.
We would like to look into your experience further, would you be able to share the date and approximate time of your visit to the Monument Store?
monument@americangolf.co.uk
We hope to look on to the issues and resolve them to ensure more of our customers receive the first class experience we aim to offer.
Kind regards,
Team AG.
We’re very sorry to hear about your experience with American Golf Monument.
Feedback, both good and bad, enables us to learn more about our customers in-store experiences. We are always working to improve the service we offer.
We would like to look into your experience further, would you be able to share the date and approximate time of your visit to the Monument Store?
monument@americangolf.co.uk
We hope to look on to the issues and resolve them to ensure more of our customers receive the first class experience we aim to offer.
Kind regards,
Team AG.
Attended 05/10/25 looking for a putter. Poor stock availability. Chap on the desk very unhelpful, not rude but passive and not proactive to help. More interested in being on his phone which was I went up stairs you could see he was checking the bets he had placed on football. Will not be returning.
Reply from Golftrin
2025.10.12
Hi Mr Strother,
Thank you for taking the time to reply and giving us the feedback about your visit to the Monument Store.
Firstly apologies for our stock levels being short of your expectations, we are constantly reviewing store stock levels and availability, we will be reviewing this at the Monument Store for the forthcoming Xmas Promotions.
Regarding the member of staff, we are dealing with this as a matter of urgency and an internal procedure will look into the issue.
Thank you again for your feedback.
Kind regards,
Team AG.
Thank you for taking the time to reply and giving us the feedback about your visit to the Monument Store.
Firstly apologies for our stock levels being short of your expectations, we are constantly reviewing store stock levels and availability, we will be reviewing this at the Monument Store for the forthcoming Xmas Promotions.
Regarding the member of staff, we are dealing with this as a matter of urgency and an internal procedure will look into the issue.
Thank you again for your feedback.
Kind regards,
Team AG.
Verified
Advertisement
Advertisement
I gave my Cobra King 5 iron to be reshafted- which as per the staff had to be sent to the manufacturer.
Today it’s been 5 weeks and when I called the store, they still didn’t have an update. They always say they will call back with an update and never do.
I always have to callback the next day and even then they don’t have any update. There have been times where I’ve gone straight to voicemail and couldn’t get in touch with anyone at the store.
They should compensate for this kind of inconvenience. I had to pay £40 upfront and I was told it would be a “couple of weeks, could be 3” and I only started following up after 3 weeks. Not acceptable.
Reply from Golftrin
2025.10.03
Hi Karan,
We are very sorry to hear of this experience, the service Cobra offer is always very good and we have contacted them to find out what the issue was.
Kind regards,
Team AG.
We are very sorry to hear of this experience, the service Cobra offer is always very good and we have contacted them to find out what the issue was.
Kind regards,
Team AG.
Advertisement
Advertisement
Shockingly poor after sales service. Bought a carry golf bag (TaylorMade) and one of the legs broke after less than 6 months. Took the bag back to American Golf but they claimed that I had caused damage to the leg and that this was the cause of it breaking, which it wasn't - I had always transported it in a protective overbag. Took the side of the manufacturer rather than their own customer and declined to replace the bag or even offer a discount on a replacement. I would not recommend anyone buy from them unless it is a low value item where you are not worried about asking for a replacement or refund if it is defective or breaks.
Reply from Golftrin
2025.09.13
At American Golf we take our after-sales service very seriously and appreciate your feedback, unfortunately damage to items aren't covered by the warranties we offer, they do however cover faults that occur due to the manufacturing of the item.
If you feel the fault has occurred due to the manufacturing process please return to one of our stores with this message, we will happily send the bag to Taylormade for a final decision.
King regards,
Team AG
If you feel the fault has occurred due to the manufacturing process please return to one of our stores with this message, we will happily send the bag to Taylormade for a final decision.
King regards,
Team AG
Advertisement