We’re from Houston and were visiting our family in Rowlett. We noticed a noise that I thought were the brakes, right after that the ABS light turned on.I took my 2010 Tundra to a shop that diagnosed a broken left rear bearing but did not have the tools to fix it. I noticed the Golden Rule Auto Repair sign, it gave me a good feeling that I decided to go there. They had the tools and most of all “a tech that knew what to do.” When the tech did a test drive, he noticed it still needed additional repairs, which were done. I am very pleased with All the Work they did. We drove back home to Houston. I recommend Golden Rule Auto Shop to my family and anyone needing repairs. They are very knowledgeable and friendly. Thank You Very Much!
Great automotive shop! Good people, honest, fair prices.
Reply from Golden Rule Auto Care
Thanks Tracy for this great review!
Good honest people
Best experience I’ve ever had at an auto care place. Professional and very knowledgeable staff. The thing that stands out is their HONESTY. Literally had another place completely lie about the work they did. Golden took care of us, no games/ no BS. Just good honest people!
Date of experience: 25 March, 2026
Date of experience: 25 March, 2026
Verified
Everyone was courteous and professional. Checked out my concerns on my vehicle and didn't charge me. I will definitely use them for any repairs I need in the future. I appreciate their honesty most of all. It's hard to find honest mechanics these days. Golden Rule lives by their name.
Reply from Golden Rule Auto Care
2026.03.23
Thanks Deborah for the kind review! We do our best to live up to our name!
Love Graham. Love Johnny. These guys know what they're doing. Best auto shop around.
Reply from Golden Rule Auto Care
2019.11.26
Thanks Tabby for the great 5 star review! Graham and our team appreciate great customers like you!
We use Golden Rule for all of our automotive work not handled personally. I always recommend them to my family and friends when I am unable to support their vehicles as requested. I cannot say enough great things about their honesty and skills. They are great use them, you will not be disappointed!!
Reply from Golden Rule Auto Care
Thanks thatmagiktouch for the trust you have put in us with your vehicles and your friends vehicles!
These guys are so friendly and so nice. They repaired our truck. They give you updates as to what they are doing. They have a nice guy Bill that can bring you home. Johnny and Gram are the guys to talk to. I would give them seven stars if I could
Reply from Golden Rule Auto Care
2023.11.29
Thanks Carolyn for the kind words Graham and Johnny appreciate the shout out.
Verified
Reasonable expectations were set. An honest estimate, ranging for best to worst scenarios, was given and clearly explained. In each case, promises were kept. Service was professional and yet friendly. I will use them again if/when I must get automotive work done.
Reply from Golden Rule Auto Care
2026.03.22
Kathy, thank you for the thoughtful review. We’re glad our team could clearly explain the best- and worst-case scenarios, keep our promises, and provide professional, friendly service you could trust—we truly appreciate you choosing Golden Rule Auto Care and look forward to helping you again when you need us.
Great job of being responsive and keeping on touch through every step of the repair process. A major drawback, though, is that they will not waive their diagnostic fee even if the work is done there.
Reply from Golden Rule Auto Care
Kenneth, thank you for the kind words about our communication and keeping you informed—that means a lot to our team.
I also want to address your concern directly: our diagnostic fee covers the time, training, and equipment required to accurately pinpoint the issue—not just guess and replace parts. Modern vehicles are complex, and a proper diagnosis can take significant technician time to test, verify, and ensure we’re fixing the right problem the first time, which ultimately saves money and prevents unnecessary repairs.
I also want to address your concern directly: our diagnostic fee covers the time, training, and equipment required to accurately pinpoint the issue—not just guess and replace parts. Modern vehicles are complex, and a proper diagnosis can take significant technician time to test, verify, and ensure we’re fixing the right problem the first time, which ultimately saves money and prevents unnecessary repairs.
Clint was super professional and honest. Didn't try to charge for unnecessary repairs. The whole crew was friendly and fast. Thanks y'all!
Reply from Golden Rule Auto Care
Clint and team thank you fir this great review Cory!
Cliff, Bill and Clint got me in in time for routine oil, tire and inspection. The following day my radio display froze and the took me and 3 yr old grandson in for a quick resolution. Lil D left with a lollipop and hot wheel racer and no charge! Great business and the folks who make it so…
Reply from Golden Rule Auto Care
Clint, Bill and Cliff thank you Daniel for this great review! And we are glad Lil D enjoyed your visit as well!
Heard good things about this shop and didn't disappoint. Upfront pricing. Status updates.
Reply from Golden Rule Auto Care
Glad we could deliver Saul! We do our best to treat others the way we would want to be treated.
Good and honest service, glad I took my car here for a second opinion
Reply from Golden Rule Auto Care
Thanks D B for these kind words and this 5-star review! Glad we could give you an honest second opinion on your vehicle!
