Grasshopper Heating, Cooling, Plumbing & Electrical Reviews

Hi William,

Thanks for taking time to share your experience with Bryon and Grasshopper Heating, Cooling & Plumbing. It's great to hear your feedback about his honest and straightforward approach. We understand the value of integrity and believe in doing what is right even when it's hard. That's why we always make sure our recommendations are suitable for you, without pushing unnecessary services.

We'd love to hear what we could do differently to turn your 4-star experience into a 5-star one, as we strive for nothing less than top-notch service. Feel free to throw any suggestions our way!

Take care and stay warm in the coming cold season, William! Should you need assistance with anything involving heating, cooling, or plumbing, we are just a phone call away.

Cheers,
Blaire from Grasshopper

Hey Matt,

We're disappointed to learn about your recent experience with us. As a company that is built on strong partnerships and commitment to do what's right, responses like yours help us do better in serving our customers. Diagnostics are an important part not only to identify immediate issues but also to bring awareness of potential ones. We certainly understand how our warranty aspect may have caused confusion and we'll make sure to clarify this better moving forward.

Our customer experience manager is reviewing site photos and operational checklists right now regarding your situation and will be reaching out personally to you soon. We truly care about restoring your faith in our company and in resolving your furnace issues to the best of our abilities.

Please know that we stand by our strong belief in growth and we are grateful for the opportunity to do better. And remember, we are with you, committed to making things right.

Best regards,
Blaire

Hi Wynn,

Thank you for the excellent 5-star review about Grasshopper Heating, Cooling & Plumbing! Your kind words are music to our ears.

We're thrilled to hear Keith was able to serve you with our top-of-the-line service and maintenance advice. He's one of our best and absolutely revels in ensuring everything runs smoothly for our amazing customers like you! It's because of wonderful folks like yourself that we strive to uphold our values each and every day.

Once again, thank you for making our day brighter with your positive feedback. If you ever need any further assistance, know that we're just a phone call away.

Stay cozy,
Blaire from Grasshopper

Hey Thomas, Blaire here! Your review totally warmed our hearts, just as our system now warms your home. Serving above and beyond is what we strive for, just like what you experienced with our team's quick response to that error code. We're tickled to hear such high recommendations and are so grateful for your 5 star review! Remember that we're always just a phone call away if you ever need us. Take good care and, once again, thank you for choosing Grasshopper Heating, Cooling & Plumbing.

Blaire

Hey there, ShaRon!

Your kind words have made our day. We're so happy to hear you had such a great experience with our team. Their dedication to ensuring that everything is done right down to the smallest detail is one of the many things that make Grasshopper Heating, Cooling & Plumbing above par.

We won't just pat ourselves on the back, though. Your patience and willingness to ask questions made this a positive experience for everyone involved. After all, teamwork makes the dreamwork, right?

Thanks for recommending us to your family and friends. We look forward to making their homes comfortable too someday.

Take care,

Blaire at Grasshopper Heating, Cooling & Plumbing

Hi Larry,

We're thrilled to hear about your excellent experience with our representative! Making sure your AC is ready to battle the heat of summer is what we're all about. If anything comes up — remember, we’ve got your back, no matter the season or the weather. Thanks for taking the time to leave us this awesome 5-star rating. It means a lot to our team at Grasshopper Heating, Cooling & Plumbing.

Best,
Blaire

Hey there Rebecca!

Thank you for your 5-star review. We're thrilled to hear your feedback about our work and people. It really brightens up our day to hear that you're happy; that's what we're all about at Grasshopper Heating, Cooling & Plumbing.

We strive to serve above and beyond every time, build strong partnerships, do what's right even when right is hard, commit to being a team player, choose growth and work hard to play hard, and your affirmation means so much to us!

Again, thank you for your kind words and staying awesome, spaces like ours don’t exist without fantastic people like you.

All the best,

Blaire

Hey there Eliza,

Wow, "excellence service", that's music to our ears! We're over the moon to hear about your 5-star experience with Grasshopper Heating, Cooling & Plumbing. Your kind words truly reinforce our values and commitment to go above and beyond every time.

Thank you for trusting us with your home's needs. It was a pleasure serving you, and we look forward to keeping that excellence flowing for years to come. Keep cool!

Stay awesome,
Blaire

Hi there Anthony,

We're dancing over here at Grasshopper Heating, Cooling & Plumbing! Your 5-star review brightens our day! It's great to know that our technician was thorough and informative during your service visit. Thanks for noticing the efforts we put into serving above and beyond every time. We thoroughly appreciate you and it's a joy that you're pleased with the service and future recommendations!

Always here for your heating, cooling and plumbing needs. Here's to a comfy home, Anthony!

Take good care,
Blaire

Tyler Is the best. Thank you so much for taking the time to recognize him Mark!

Hello Joel!

On behalf of everyone at Grasshopper Heating, Cooling & Plumbing, I want to extend a huge thank you for your awesome feedback! We couldn’t be more thrilled to hear that you enjoyed our service. Serving above and beyond every time is our motto, and it's fantastic that our team nailed it!

Our techs strive to be as clear and supportive as possible, and your kind words will surely brighten their day. And how about that quick service, eh? We don't dilly dally when it comes to our customer’s comfort.

Next time you need any heating or plumbing solutions, you know who to call. Thanks again for recommending us and sharing your experience, Joel. You truly made our day!

Rockin' the customer world,
Blaire

Hey there Michael,

Thanks for taking the time to share your experience with us at Grasshopper Heating, Cooling & Plumbing. We're thrilled to hear that our installation team served above and beyond your expectations and was able to correct those pesky issues left by a previous company. That's what we're all about - doing what's right even when it's hard.

We hope to continue being your partner for any HVAC and plumbing needs you might have in the future. Again, thank you for your feedback and the four-star rating!

Have a great day,
Blaire at Grasshopper

Hey Christopher,

Thanks for the five stars! That's the Grasshopper way - always professional, always ready to serve. So glad to hear our service hit the mark for you. We're here whenever you need us.

Stay cool,
Blaire at Grasshopper

Karen, we are so happy that you felt comfortable and confident in your decision to choose Grasshopper!! We look forward to keeping you comfortable throughout the year!

Hey there, André!

Grasshopper team is delighted to hear about your positive experience with our tech, Sergio! His diligence, attention to detail, and superior knowledge in all things heating systems are assets Grasshopper's truly proud of. Glad you got to witness it firsthand!

The way the heating system began to function just as you both looked into it, that's something at Grasshopper we call "the magic touch". Thanks for mentioning it! :)

Do let us know any time you (or Israel) need our magic tech touch again. We’re just a call away, ready to help, 24/7!

Take care and have a fantastic day!

With warmest regards,
Blaire from Grasshopper Heating, Cooling & Plumbing

Hi John,

Wow, hearing about your situation is a real bummer to me. Nobody wants to be left in the lurch with an issue as serious as a gas leak, and I'm sorry if you felt that's what we did. Firstly, I'm relieved that you managed to get it sorted that quickly. Your safety is paramount, so I'm glad that another team was able to assist when we could not.

The difference in time and cost you've described is significant, and I can understand why that's caused some frustration. However, we pride ourselves on thorough and quality work, we always ensure we provide the manpower necessary to ensure the integrity and security of the repairs we make. We know how critical it is not to cut corners, particularly with something as potentially dangerous as a gas leak.

It's not our intention to overcharge or upsell, and we're sorry it may have come off that way. Our pricing aligns with the guaranteed value, materials used, and our commitment to getting the job done right- not quickly. It’s my goal to be transparent and communicate our pricing processes. I'll be sharing your feedback with our team so we can find ways to communicate this more effectively.

I also want you to know that your comment will be followed by our customer experience manager as we never take a poor review lightly.

John, we're here to make sure you feel comfortable hiring us again, if ever needed. Thanks for bringing this to our attention, and I sincerely hope we can make it up to you in the future.

Best,
Blaire

Thank you so much Carol. We greatly appreciate your review and for choosing Grasshopper for your heating needs this season!

Hey there Dave!

It warms our hearts to read such kind words about Grasshopper Heating, Cooling & Plumbing! "Professional and fair" - that's music to our ears. Excellent service is what we aim for, and we're thrilled you had a great experience.

You've absolutely put a smile on our faces and made our day a little brighter. Remember, whether you need a tune-up or a quick fix, we're here for your heating, cooling, or plumbing needs - always ready to serve above and beyond, every time.

Take care and stay warm!
Blaire at Grasshopper

Hey there Charles Devries,

Wow, thanks for providing us with such a spirited high rating! Our entire team at Grasshopper Heating, Cooling & Plumbing really appreciates it. Your support truly propels us to continue serving above and beyond every single time.

We're thrilled we could assist you and we're only a phone call away if you need us in the future. Stay warm (or cool)!

All the best,

Blaire