E Z Taxis Bexhill & Airport Transfers Reviews

Dear Shelley, Thank you for your feedback. We sincerely apologize for any inconvenience you experienced. However, we would like to address some points to ensure clarity for our current and future customers. We acknowledge that you were aware of your flight delay, which unfortunately coincided with delays from other passengers that night, circumstances beyond our control. Despite these challenges, we want to emphasize that at no point was there any accident or a driver nearly falling asleep at the wheel. Our records show that your first booking with us was on July 7, 2023, and since then, you have made 10 bookings. We are grateful for your support and the multiple recommendations you’ve made. We have consistently gone above and beyond to accommodate every booking, even absorbing costs from waiting for delayed flights and not charging extra when you mistakenly booked for the wrong date. In February 2024, you highlighted via WhatsApp that you invited 179 people to like our social media and referred us personally due to your satisfaction with our service. This demonstrates the level of trust and happiness you had with us until now. We understand that recent delays at Gatwick have caused frustration, but attributing these delays to overbooking or implying a driver might fall asleep is not accurate. We informed you about the delays prior to your departure, and these were widespread issues at Gatwick, not due to our service practices. We remain committed to providing safe and reliable service to all our customers. We hope this addresses your concerns and clarifies any misunderstandings. Sincerely, E Z Taxis Bexhill Airport Transfers

I'm sorry you feel this way, but as mentioned in the message to you both, the flights before you are delayed, which is out of our control, we offered you a solution of an earlier pick up time, which you wanted a discount for which we are unable to give, you chose to find someone else. As far as we were concerned with the last message we send wishing you both a fab holiday. Your 1 star review is a reflection of Gatwicks' delayed flights, instead you're discrediting us when all we tried to do is help you.

Thank you, Stephen! We're thrilled to hear you had such a smooth and informative journey with Seb. We look forward to serving you again on your next trip!

Hi Iva, thank you for your wonderful review! We're thrilled you had a great experience with us.

Thank you, Dean! We're delighted to hear you've had such positive experiences with our service. We look forward to continuing to serve you!

Thank you, Kenneth! We’re thrilled Seb made your trip to Gatwick so comfortable and enjoyable. We appreciate your recommendation.

Thank you, Debra-rae! We're thrilled to hear about your smooth and comfortable experience. Your recommendation means a lot to us. Safe travels!

Thank you so much, Paula! We're thrilled to hear that a friend recommended us and look forward to serving you again soon. Safe travels!

Thank you, Richard! We're thrilled to hear you had a great experience and appreciate your continued trust in us. See you on your next Gatwick journey!

Thank you, Seoras! We're thrilled you enjoyed our service and found great value. Your feedback means a lot to us.

Thank you, Carole! We're delighted to hear you enjoyed our service.

Thank you, Linda! We're thrilled you've had a positive experience with our fixed price airport trips and appreciate your trust in our service. Your feedback about the trip confirmation is much appreciated. Safe travels!

Thank you, Kirsty! We're thrilled to hear that we could make your first time travelling easier. Your recommendation means a lot to us!

Thank you, Susan! We're thrilled to hear you enjoyed our service and found our prices reasonable. We appreciate your recommendation!

Thank you, Sue! We're thrilled to hear about your positive experience with Seb and our service. Your recommendation means a lot to us, and we look forward to serving you again in the future. Safe travels!

Thank you, James! We're thrilled to hear you enjoyed our service and found it to be great value.

Dear Eileen, we're delighted to know that your trips to Eastbourne hospital were made easier with our service. Thank you for choosing us, your feedback means a lot!

Dear Sharon, we're thrilled to hear about your positive experience with our taxi service! We appreciate your feedback and look forward to providing you with the same seamless experience on your next trip.

Dear Erjon, we're thrilled to hear about your positive experiences with Seb and his team. Your recommendation means a lot to us. Thanks for your support!

Dear Laura, we're thrilled to hear about your positive experience! Your recommendation means a lot. Looking forward to serving you again in the future.