Verified Company
I have owned my Discovery Sport for three years and, during that time, always took it to JLR Chichester. Unfortunately, after receiving appalling and unprofessional service there last year, I decided I would never return.
When my car recently developed an EV-related issue, I wasn’t sure where to go. After calling around several garages in the area, I was recommended Glenrands.
From my first phone call with Natalie, I felt reassured. She booked my car in promptly and explained that the team at Glenrands prioritise customer service, honesty, and quality workmanship. From start to finish, that is exactly what I experienced.
The team quickly diagnosed the issue and provided a clear breakdown of the required repairs, costs, and expected completion time. While there were a couple of minor communication issues along the way, the overall experience was excellent, and I left completely confident that the problem had been resolved properly.
The car also received a thorough inspection, which identified the need for a replacement rear wiper, and everything else was confirmed to be in great order. When I collected the vehicle, it had been cleaned to what I can only describe as showroom standard — it looked absolutely beautiful. A huge thank you to the valet team for the care and attention they put into it.
The standout employee for me was George, who delivered an absolute masterclass in customer service. Thanks to him and the wider team, Glenrands has earned a customer for life, and I would strongly recommend them as the premier JLR service and repair centre in the South.
Had a great experience with the service team-George was excellent throughout. He kept me updated, called when he said he would, and had a really friendly, can-do attitude. I received my Discovery back today gleaming, and I really appreciated his support. It’s so nice to receive such fantastic customer service!
From the moment of booking through to vehicle collection, the entire experience has been seamless, professional, and genuinely customer-focused. Communication with George Winn throughout the process has been excellent. Updates were clear, timely, and transparent, giving complete confidence that the vehicle is in safe and capable hands. The work required was explained thoroughly, with honest advice and no unnecessary upselling—something that is greatly appreciated.
Overall, this service centre is a credit to the Land Rover brand. Their dedication, expertise, and consistently high standards make them a standout example of what excellent service should look like.
We’ve had some really bad experiences with Hendy Land Rover in Southampton before, even though we live just five minutes away! We were about to sell the car and never buy another JLR product again. But, the car needed some work, and my wife received fantastic support, kindness, regular updates and a car that was fixed before the expected time. It was returned looking as good as a professional detailing service.
I can’t recommend them highly enough and George Winn was credit to the business.👏
For now we will keep the vehicle and not think twice about what to do when work is needed.
Natalie was amazing getting our car into the workshop quickly and ensured the repair was completed in amazingly fast time so we had our Discovery back in time for our holiday. She kept us updated with the progress of the repair and the mechanics did a first class job.
Very pleased with the overall service, cant praise the speed of the repair and quality of the customer care enough!
I actually used Glenrands for the first time today, because Natalie works there! She always provided a five star customer service when she worked for Sytner, and once I knew she was now at Glenrands, I booked my Velar in immediately. Natalie always goes 'above and beyond' and delivers exactly what she says she'll do; she's knowledgeable, courteous, patient and actively listens and provides effective solutions. She's the consummate professional, and if, like me, you expect and appreciate excellent customer service, you will not be disappointed. The level of workmanship provided was exactly as expected, and my car was also cleaned inside and out, to a very high standard, for handover. Jim, the driver who dropped me home and collected me, the next day, was also an asset to the organisation, and I'll have no hesitation returning to Glenrands with my car, when the need next arises.
Just great service. Did the job in a timely manner, car came back immaculate and on time. Great communications before during and after the work and they even delivered the car back to me which is an extra service that I was not expecting. Natalie managed the whole process from booking through to return, took full ownership and did a perfect job throughout. Has restored my faith in repair centres and they’ve set a high bar! Thank you Glenrands team and Natalie in particular
Glenrands is a garage you can genuinely trust with your car. The service is outstanding, and while it may not be the cheapest option, the quality of workmanship means you won’t be returning with the same issue. Their professionalism and attention to detail truly set them apart, and the five-star reputation is well deserved.