Verified Company
Fantastic experience with my dentist Dr Priscilla today. I had a check up and clean. She was so thorough, gentle and also experienced. I would definitely recommend her services to anyone looking for an experienced and professional dentist in the area. Special thanks as well to the nurse Abbey! Overall I will definitely be coming back.
I couldn’t recommend Dr. Priscilla and Nurse Abbey enough. They were so lovely and caring, and incredibly gentle with their dental care. I appreciate how clearly she described the situation and explains everything in a way that is easy to understand. Despite the 30+ min drive, I will be coming back!!
The team at Gisborne Family Dental are amazing! After a sleepless night in agony, they fitted me in on busy Monday morning. I know how hard it is to schedule urgent patient bookings and I am truly grateful 🙏
Thank you to Melissa, Dr Bethany and the lovely Dental nurse who looked after me. Always fantastic, friendly service.
I highly recommend this practice. My family and I have seen multiple dentists and every experience is consistently good. I especially recommend Dr Jack and Dr Lachlan. When I was younger I had some very negative experiences at dentists and was hesitant as an adult to go until finding this place. They are all kind, gentle, understanding and very caring. The kids really enjoy going!
I can't express enough gratitude for the incredible support I've received from Gisborne Family Dental. Not only is the dental care fabulous, but the receptionist (Melissa) is consistently friendly, helpful, and goes above and beyond to assist.
They truly bent over backwards to write supporting letters to help me apply for a special consideration for my two large university assignments that fell right when I had to have dental work completed. This level of empathy and dedication Dr Priscilla showed during a stressful period made me so grateful.
Highly recommend them for their outstanding care and truly compassionate team!
I cannot recommend this practise enough, especially Dr. Jack. I experienced a lot of anxiety regarding the dentist before being recommend to come here, however Dr. Jack is so thorough, gentle and informative, it always feels like I'm in good hands and now I don't experience that same anxiety before an appointment. Definitely the best dentist I've ever been to!
My husband and I have recently moved to Australia from the UK, to join our son and daughter in law. We needed to register with a dentist. My son made an appointment for us at the Gisborne Family Dentist.
Dr Bethany carried out our first check ups. She was very friendly and welcoming but also very thorough and explained the treatment she thought would be needed. She used the X ray images to explain her diagnosis and was very clear and thorough in her explanation. She also gave both of us an estimate of cost which we found very helpful .
We have now returned for our necessary appointments and again were very comfortable with Dr Bethany's treatment. Everyone at the surgery is very friendly and helpful including the reception staff. We're so pleased to have found Dr Bethany and this practice.
Wasn't particularly happy with my experience so I sent feedback, Gisborne Family dental seem to have decided I wasn't worth a reply.
Reply from Gisborne Family Dental
2025.04.22
Hi,
Thank you for your review, and we're really sorry to hear that you had a disappointing experience. We take all feedback seriously and are genuinely concerned to hear that your message may have gone unanswered — this was certainly not our intention.
It's possible we missed your email or feedback in error, and we’d really appreciate the chance to review it and properly address your concerns. If you’re willing, please reach out to us directly at 03 8595 1888, hello@gisbornefamilydental.com.au so we can make things right.
Kind regards,
Gisborne Family Dental
Thank you for your review, and we're really sorry to hear that you had a disappointing experience. We take all feedback seriously and are genuinely concerned to hear that your message may have gone unanswered — this was certainly not our intention.
It's possible we missed your email or feedback in error, and we’d really appreciate the chance to review it and properly address your concerns. If you’re willing, please reach out to us directly at 03 8595 1888, hello@gisbornefamilydental.com.au so we can make things right.
Kind regards,
Gisborne Family Dental
