GEM Remodeling Reviews

Hector Veer 2025.12.07

     

Best in the area! I live in Pittsford ny and this is the only company I’m ever going to call again! My kitchen remodel is so worth every penny of $145,000 I invested! Just call them and go with the best! You won’t regret it! In 67 years old and have used many contractors in the area over my years. I wish I had found GEM sooner. Ray is very blunt and straight forward!
Date of experience: 03 December, 2025

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Reply from GEM Remodeling 2025.12.08

Thank you, Hector. I appreciate you taking the time to write this. A full kitchen remodel in Pittsford is a major project, and you stayed involved and clear about what you wanted. That helped the entire process run smoothly. Your kitchen had a lot of detailed work. High end cabinets. Waterfall edges. Tile flooring. Upgraded lighting. It took real coordination to get it right. Hearing that the final result was worth it to you means a lot.

I have worked in many homes throughout Pittsford and the Rochester area. Quality takes time. You understood that from the beginning. It allowed us to focus on the details without cutting corners. That is why the finished kitchen looks the way it does.

If you need anything in the future, even small work or maintenance, reach out. I am here. Enjoy the new space.

Yolanda 2025.12.07

     

Blown away! This company is a god send. They are truly amazing at what they do! The whole experience was amazing. My call was instantly answered (by ai)where all my information was gathered. Tom called me back within an hour to go over my bathroom in more detail. We scheduled the estimate and he was on time and very helpful going through everything. He then came back two days later and sat down with me, when over the whole estimate in detail! I was so happy it wasn’t just another email. I accepted right then and there getting a discount! The next week Tom and the owner came back again and took a scan of the room so we could figure out layout and colors. Seeing it in 3d was so amazing! Once all materials came in the crew started a couple weeks later when they finished another project. Their attention to detail, politeness and cleanliness was way above my expectation. I’ll never call another company again. Pay the price and the the best service/quality in the area! Don’t even bother calling anyone else! I can’t say enough about how amazing this experience was.
Date of experience: 20 November, 2025

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Reply from GEM Remodeling 2025.12.08

Thank you for taking the time to write this. I appreciate the detailed feedback. You saw our full process from the first call with Mia to the final walkthrough. That process matters. It keeps the project on track and keeps you informed.

Tom builds strong trust with clear steps and real communication. The in person estimate review helps you understand the full scope without guessing. The 3D scan gives you a clear picture of layout, colors, and flow before any work starts. You made fast decisions, which helped the entire schedule.

Our crew takes pride in clean work. Real floor protection. Strong dust control. Daily cleanup. They respect the home they work in. I am glad you noticed the detail and the effort.

Bathroom remodels in the Rochester area need planning and precision. You gave us the room to do it right. That is why your project turned out the way it did.

If you need anything in the future, reach out. I am here. Enjoy the new bathroom.

Adam A. 2025.10.05

     

Verified

I have had no issues with gem throughout my whole remodeling and have been grateful for the constant check up throughout. Would recommend anyone looking to get a hassle free job done around the house. Everything was as shown on spec and all my concerns were addressed through out. 5 outta 5!

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Bobbi Toole 2025.09.19

     

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Reply from GEM Remodeling 2025.09.21

❤️

Eliott Mills 2025.09.17

     

We hired GEM for a kitchen remodel in Pittsford and could not be happier. From the very beginning, the team walked us through detailed 3D renderings that made it easy to visualize the final result. Their pricing was straightforward and transparent with no hidden surprises. The craftsmanship is second to none, and the high-end materials they sourced really made our space stand out. Every member of their crew was professional, respectful, and clearly takes pride in their work. The whole process was smooth from start to finish.

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Reply from GEM Remodeling 2025.09.19

Thank you very much for your business. Was a pleasure working with you.

Elissa Miner 2025.09.16

     

We recently worked with GEM on a full remodel of both our bathroom and kitchen here in Spencerport, and the results are nothing short of stunning. From the very beginning, the process was seamless—clear communication, thoughtful design ideas, and detailed 3D renderings that helped us visualize exactly how everything would come together. The craftsmanship is second to none. Our kitchen now feels like something out of a luxury home magazine, with beautiful cabinetry, high-end finishes, and a layout that finally makes cooking and entertaining enjoyable. The bathroom transformation was equally impressive—spa-like, elegant, and designed with precision down to the smallest details. What stood out the most was the professionalism of the entire team. They respected our home, stayed on schedule, and the quality of the work exceeded our expectations in every way. GEM made what could have been a stressful project feel easy and exciting. If you’re in Spencerport or the surrounding area and want true high-end remodeling, I can’t recommend GEM enough.

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Reply from GEM Remodeling 2025.11.04

Thank you for this powerful review and for trusting GEM with both your kitchen and bathroom remodel in Spencerport. We focus on high end results and a clear process because our clients deserve to feel confident at every step. 3D design, strong communication, and precise craftsmanship are what we bring to every project. Your experience is exactly what we work toward.

Spencerport homeowners who are searching for true top tier remodeling want kitchens and bathrooms that look and feel luxury. Your project is a perfect example of what GEM delivers. If you ever plan future updates or decide to remodel other areas of your home, we will be here to support you again.

Kristen Hirvela 2025.09.16

     

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Reply from GEM Remodeling 2025.09.16

❤️

Jeff Miner 2025.09.13

     

We chose GEM for a full home remodel in Webster after seeing their work in a neighbor’s house, and it was absolutely the right decision. The team was organized, the process was clearly outlined, and the 3D renderings helped us select layouts and finishes with confidence. Their crews are highly skilled and it shows in the details — everything lines up perfectly, and the quality is outstanding. The pricing was more than fair for the level of craftsmanship and premium materials we received. GEM is the only contractor we’ll call moving forward.”

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Reply from GEM Remodeling 2025.11.04

hank you for this incredible review and for trusting GEM with your full home remodel in Webster. We take pride in running a clean process with clear communication, accurate budgets, and 3D renderings that help homeowners see their project before we build it. Our teams work hard to deliver precise, high end results, and it means a lot that you noticed the level of craftsmanship and finish detail.

Webster NY continues to be a strong community for major renovations and we are grateful you selected GEM for yours. If you ever need anything from future upgrades to small improvements, our team is here for you. We appreciate you choosing GEM as your remodeling company in Webster.

Osiris C. 2025.09.13

     

Verified

GEM remodeled my bathroom and did a fantastic job. The design, quality, and finish were quality full. Very professional team! fair cost.

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HU-37620469 2025.09.13

     

We had GEM remodel our home in Brighton and couldn’t be happier. From design to finish, everything was handled with professionalism and care. The craftsmanship is top-notch and really matches the quality of homes in our neighborhood. Highly recommend GEM if you want a remodel done right! Communication was excellent too!

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Michelle Alamond 2025.09.12

     

We recently hired GEM for our kitchen remodel in Brighton and could not be happier with the results. From the very beginning, the process was seamless — detailed 3D renderings, clear pricing, and a team that truly listened to our ideas. The crews were professional and respectful of our home, and the craftsmanship shows in every cabinet line, tile joint, and finish. They used high-end materials and the attention to detail is exactly what you’d expect in an upscale neighborhood like ours. GEM is the real deal when it comes to combining design, quality, and value.

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Reply from GEM Remodeling 2025.11.04

Thank you for trusting GEM with your Brighton kitchen. We take pride in delivering high end remodeling that fits the style and value of Brighton homes. Detailed 3D renderings. Clear scope. Clean execution. That is the standard we hold every project to. Our team appreciates you recognizing the craftsmanship and the level of detail in the finished product.

Your kitchen remodel is a perfect example of what GEM focuses on. Brighton NY clients expect quality, and we take that expectation seriously on every kitchen, bathroom, basement finishing, in law suite, and whole home renovation.

If you ever need anything in the future, even small updates or adjustments, reach out anytime. We look forward to serving you again and we appreciate being your trusted remodeling company in Brighton NY.

Erik Graff 2025.09.04

     

Fast, quality, and reasonably priced work. I would use again next time I need work done. Did some plumbing and cabinet work.

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Reply from GEM Remodeling 2025.09.05

Thank you for your business. Always a pleasure to work with you!

HU-543244572 2025.09.04

     

We live in Pittsford and hired GEM for our remodel — absolutely blown away! The team was professional, on time, and the quality of work is outstanding. Every detail feels high-end and built to last. If you’re in Brighton, Pittsford, or any of the surrounding areas and want your home treated with the care it deserves, GEM is the one to call!

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Erik 2025.09.04

     

Fast, quality, and reasonably priced work. I would use again next time I need work done. Did some plumbing and cabinet work.

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Maddie 2025.08.21

     

Best of the best! Very grateful that I found this company. Their pricing might be hire than other company’s but it’s worth every single penny. I wouldn’t even think about calling anyone else! My bathroom is out of a magazine!

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Reply from GEM Remodeling 2025.11.04

Thank you for this review. You invested in quality and we delivered it. Our pricing reflects the level of detail, the materials we use, and the skill our crews bring into each home. We focus on delivering bathrooms that look high end and function correctly. We never take shortcuts.

Your bathroom is exactly why people hire GEM for serious projects. If you ever need kitchen remodeling, basement finishing, an in law suite, or a full home renovation, we would be honored to work with you again.

HU-765271038 2025.08.19

     

Ray and his crews always do the most amazing work! He is a stickler for details! Everything has to be perfect! You won’t be disappointed. I can’t wait for the $850k renovation he is doing on our lake house! He has already touched every inch of our Pittsford house and my parents house in penfield! My brother is next on the list.

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HU-409856330 2025.08.19

     

The best is an understatement. Give them a call today and don’t even bother calling anyone else! One stop shop! They take care of everything while you relax and wait! Love what they have done to our house!

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Elizabeth Mills 2025.08.15

     

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Reply from GEM Remodeling 2025.08.19

Thank you

HU-261783156 2025.08.15

     

Amazing work! Fast and efficient, kind as ever and works with you every step of the way for contracting your project

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Complete removal of pine tongue and groove paneli 2025.08.15

     

We highly recommend GEM LLC for all your home improvement plans, in addition to land clearing and grading needs. Ray is professional, articulate and a perfectionist. His work ethic is second to none, always prompt and has a team of skilled workers. He offers sound advice (which we were happy to receive). He doesn’t hesitate to offer cost effective alternatives. We have additional work to be completed and will only consider using GEM for all our future projects.

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