Verified Company
The agents at Gaura Travels are extremely pushy and pressure customers to book tickets. If any mistake occurs, they do not support you—their only concern is getting paid.
I booked a ticket from Adelaide to Hong Kong and then from Hong Kong to Delhi, with what I was told would be a one-hour layover on 21/01/2026. Later, it turned out to be a 24-hour layover in Hong Kong.
When I raised a complaint, no resolution was provided. Instead, they blamed me and said it was not the agent’s fault because they “cannot see the screen.” If they cannot see the booking details, then what is the purpose of having agents at all?
Gurnam singh
Mark
Reply from Gaura Travel
2025.12.17
Hi Mark,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience—this is certainly not the level of service we aim to deliver.
We understand how frustrating it must have been to discover the longer layover, and we apologise if you felt unsupported during the process. We take such concerns seriously and would really like the opportunity to review the booking details and communication that took place so we can understand what went wrong and ensure this doesn’t happen again.
If you're open to it, please reach out to us directly at 1300 359 463 or visit our Customer Portal at https://gauratravel.com.au/customer-portal/
with more information about your interaction. A member of our team will be more than happy to assist you further.
Kind regards,
Gaura Travel Representative
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience—this is certainly not the level of service we aim to deliver.
We understand how frustrating it must have been to discover the longer layover, and we apologise if you felt unsupported during the process. We take such concerns seriously and would really like the opportunity to review the booking details and communication that took place so we can understand what went wrong and ensure this doesn’t happen again.
If you're open to it, please reach out to us directly at 1300 359 463 or visit our Customer Portal at https://gauratravel.com.au/customer-portal/
with more information about your interaction. A member of our team will be more than happy to assist you further.
Kind regards,
Gaura Travel Representative
$5 #scammers , doesn’t even deserve 1 star.
Worst travel agent experience ever. Their only concern seems to be squeezing $5 out of customers. The staff were extremely rude and unprofessional, whether speaking to a representative or a supervisor.
I called to finalise a ticket and clearly requested to pay the full amount via credit card. I was pressured into paying a $5 “hold” fee, being told that tickets were selling fast and only two seats were left. They also promised that this $5 would be refunded.
Once the $5 was paid, they suddenly claimed that credit card payment was not allowed and insisted that the remaining amount must be paid via a BSB bank transfer. I refused, as I receive additional benefits when purchasing air tickets with a credit card. They then said they could create a new booking that would cost $250 more if I wanted to pay by card.
This entire situation unfolded within one hour, and I felt completely misled and cheated. The promised $5 refund never came through.
This appears to be a deliberate scam operating under the name of a travel agency, exploiting customers with small charges and using outsourced call centres. I strongly advise others to stay away.
#gauratravel = #fraudtravel #scammers
Reply from Gaura Travel
2025.12.15
Hi Dilpreet,
We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. This is certainly not the level of service we aim to provide, and we understand how frustrating this situation must have felt.
We would like the opportunity to review your interaction in detail, including the information provided about payment methods and the $5 hold amount, so we can clarify what happened and address your concerns appropriately.
If you’re open to it, please reach out to us directly at 1300 359 463 or visit our Customer Portal at https://gauratravel.com.au/customer-portal/
with your booking details and contact information. Our team will look into this matter promptly.
We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. This is certainly not the level of service we aim to provide, and we understand how frustrating this situation must have felt.
We would like the opportunity to review your interaction in detail, including the information provided about payment methods and the $5 hold amount, so we can clarify what happened and address your concerns appropriately.
If you’re open to it, please reach out to us directly at 1300 359 463 or visit our Customer Portal at https://gauratravel.com.au/customer-portal/
with your booking details and contact information. Our team will look into this matter promptly.
Reply from Gaura Travel
2025.12.15
Hi Happy,
We’re sorry to see your 1-star rating and would really like to understand what went wrong. Your feedback is important to us, and we’d appreciate the opportunity to improve your experience.
If you’re open to it, please reach out to us directly at 1300 359 463 or visit our Customer Portal at https://gauratravel.com.au/customer-portal/
with more details about your interaction so we can assist you further.
We’re sorry to see your 1-star rating and would really like to understand what went wrong. Your feedback is important to us, and we’d appreciate the opportunity to improve your experience.
If you’re open to it, please reach out to us directly at 1300 359 463 or visit our Customer Portal at https://gauratravel.com.au/customer-portal/
with more details about your interaction so we can assist you further.
These guys even know how to work! I asked to simply send me quotes via email. Didn’t make it even single time but rushed with phone calls every-time same story what email! They just want your money no service at all they dont care about you’re working hours does not care about your convenience they just need your money!
Reply from Gaura Travel
2025.12.12
Hi Krina,
We’re sorry to hear about your experience, and we appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we understand how frustrating it must have been when your request for email communication wasn’t respected.
We would really like to investigate this further and ensure it doesn’t happen again.
If you're open to it, please reach out to us directly at 1300 359 463 or visit our Customer Portal at
https://gauratravel.com.au/customer-portal/
and share more details so we can assist you properly and improve our service.
Kind regards,
Gaura Travel Representative
We’re sorry to hear about your experience, and we appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we understand how frustrating it must have been when your request for email communication wasn’t respected.
We would really like to investigate this further and ensure it doesn’t happen again.
If you're open to it, please reach out to us directly at 1300 359 463 or visit our Customer Portal at
https://gauratravel.com.au/customer-portal/
and share more details so we can assist you properly and improve our service.
Kind regards,
Gaura Travel Representative
Pathetic service, don't inform you its a group booking and give you false information. My 5 year old was allocated a seat on his own and separated from his guardians and Gaura Travel couldn't care less. Wouldn't recommend anyone to book with them.
Reply from Gaura Travel
2025.12.12
Hi Arandeep,
We’re truly sorry to hear about your experience. This is certainly not the standard of service we aim to provide, especially when it involves the comfort and safety of a young child. We understand how stressful this situation must have been for you.
We would like to look into this matter urgently and clarify what happened with the booking details and seat allocation.
If you're open to it, please reach out to us directly at 1300 359 463 or visit our Customer Portal at
https://gauratravel.com.au/customer-portal/
with more details about your interaction so we can assist you promptly.
Kind regards,
Gaura Travel Representative
We’re truly sorry to hear about your experience. This is certainly not the standard of service we aim to provide, especially when it involves the comfort and safety of a young child. We understand how stressful this situation must have been for you.
We would like to look into this matter urgently and clarify what happened with the booking details and seat allocation.
If you're open to it, please reach out to us directly at 1300 359 463 or visit our Customer Portal at
https://gauratravel.com.au/customer-portal/
with more details about your interaction so we can assist you promptly.
Kind regards,
Gaura Travel Representative
Disappointed,
Disgusting service
Reply from Gaura Travel
2025.12.09
Hi Arwinderdeep,
We’re very sorry to hear about your disappointing experience. This is certainly not the level of service we aim to provide.
If you're open to it, please reach out to us directly at 1300 359 463 or visit our Customer Portal at:
https://gauratravel.com.au/customer-portal/
Please also share your booking reference so we can quickly locate your file and investigate what went wrong.
Kind regards,
Gaura Travel Representative
We’re very sorry to hear about your disappointing experience. This is certainly not the level of service we aim to provide.
If you're open to it, please reach out to us directly at 1300 359 463 or visit our Customer Portal at:
https://gauratravel.com.au/customer-portal/
Please also share your booking reference so we can quickly locate your file and investigate what went wrong.
Kind regards,
Gaura Travel Representative
Worst service ever today booked tickets cancelled and when I spoke to the agent they have no idea. It's better to book tickets straight from the direct or other website.. Not recommended after being a loyal customer for years..
Reply from Gaura Travel
2025.12.07
Hi Lakhwinder,
We’re very sorry to hear about your recent experience, especially as a long-time customer. Your booking being cancelled and our team not being able to provide clear information is unacceptable, and we understand how disappointing and frustrating that must have felt.
We truly appreciate your loyalty over the years, and we don’t want this experience to define your trust in us. We would really like the chance to look into what went wrong and help resolve this for you.
If you're open to it, please reach out to us directly at 1300 359 463 or through our Customer Portal: https://gauratravel.com.au/customer-portal/. We’ll prioritise your case and ensure you receive clear and timely support.
Kind regards,
Gaura Travel Representative
We’re very sorry to hear about your recent experience, especially as a long-time customer. Your booking being cancelled and our team not being able to provide clear information is unacceptable, and we understand how disappointing and frustrating that must have felt.
We truly appreciate your loyalty over the years, and we don’t want this experience to define your trust in us. We would really like the chance to look into what went wrong and help resolve this for you.
If you're open to it, please reach out to us directly at 1300 359 463 or through our Customer Portal: https://gauratravel.com.au/customer-portal/. We’ll prioritise your case and ensure you receive clear and timely support.
Kind regards,
Gaura Travel Representative
Ticket cancellation
Pathetic service , no professional assistance . I lost my ticket and staff did not even bother trying to assist me . They are a full on scam charging heaps of money to harass people . I paid in full amount and my ticket was confirmed I called in to confirm my meal and then only get to know that my ticket got cancelled. Upon asking why I was not advised told by their staff Neha that it’s not their responsibility and now either I can fill in a complaint form to take a refund how helpful . Will never recommend them to anyone and never use your service again .
Date of experience: 05 December, 2025
Date of experience: 05 December, 2025
One of your staff members, Murli, initially guided me incorrectly and advised me to adjust my entire $5 balance toward a payment, which turned out to be misleading. After I made the full payment, no one informed me that my booking had been cancelled.
I only found out by chance when I called and spoke to another staff member, Neha, who behaved very arrogantly and showed absolutely no remorse or concern for the inconvenience caused. Because of their mistake, I was forced to bear the cost of a ticket price difference, despite it not being my fault at all.
The only options given to me were to take a refund or book another ticket—neither addressed the stress, inconvenience, or financial loss I had already suffered.
This experience was extremely stressful and disappointing. I would not recommend this service to anyone due to the lack of professionalism, accountability, and customer care.
Reply from Gaura Travel
2025.12.07
Hi Amana,
We’re truly sorry to hear about your experience, and we appreciate you taking the time to share this feedback. What you’ve described is not the level of service we aim to provide, and we understand how stressful and frustrating this situation must have been for you.
Your comments regarding the incorrect guidance from Murli and the interaction with Neha are very concerning, and we will be addressing this with our team to ensure this does not happen again. You should never have had to face additional costs or inconvenience due to an internal error.
We would really like the opportunity to look into this further and work toward a fair resolution for you. If you're open to it, please reach out to us directly at 1300 359 463 or visit our Customer Portal at https://gauratravel.com.au/customer-portal/ with more details about your interaction.
Kind regards,
Gaura Travel Representative
We’re truly sorry to hear about your experience, and we appreciate you taking the time to share this feedback. What you’ve described is not the level of service we aim to provide, and we understand how stressful and frustrating this situation must have been for you.
Your comments regarding the incorrect guidance from Murli and the interaction with Neha are very concerning, and we will be addressing this with our team to ensure this does not happen again. You should never have had to face additional costs or inconvenience due to an internal error.
We would really like the opportunity to look into this further and work toward a fair resolution for you. If you're open to it, please reach out to us directly at 1300 359 463 or visit our Customer Portal at https://gauratravel.com.au/customer-portal/ with more details about your interaction.
Kind regards,
Gaura Travel Representative
Worst customer service
Subject: Formal Complaint - Cancellation Charges Without Ticket Issuance
Reply from Gaura Travel
2025.12.04
Hi Hardik,
We're sorry to hear about your experience, and we appreciate you bringing this to our attention.
Regarding your concern about cancellation charges without ticket issuance, we take such matters seriously and would like to investigate this further for you. If you're open to it, please reach out to us directly at 1300 359 463 or via our Customer Portal: https://gauratravel.com.au/customer-portal/ so we can review your interaction in detail and assist you promptly.
Kind regards,
Gaura Travel Representative
We're sorry to hear about your experience, and we appreciate you bringing this to our attention.
Regarding your concern about cancellation charges without ticket issuance, we take such matters seriously and would like to investigate this further for you. If you're open to it, please reach out to us directly at 1300 359 463 or via our Customer Portal: https://gauratravel.com.au/customer-portal/ so we can review your interaction in detail and assist you promptly.
Kind regards,
Gaura Travel Representative
Never dealing with Gaura travels again and highly avoid.
A bunch of opportunistic thie**s. I paid for the full family return tickets and had to change the dates immediately. The tickets weren't issued at the time. I called Gaura travels and was talking about this issue, the staff person attending put me on hold without even listening, then after a while he gets back to me and said that the ticket is issued and I will have to pay huge penalty charges for date changes for both ways which is more than 50% of the total ticket charges on top. Such high charges for a travel date 2 months away.
Complaints page leads back to ticket booking page no matter how many times you try to write a complaint. The customer service guy asks to do a complaint online but doesn't take any complaints any other way. Total scam.
Extremely disappointed with Gaura travels after they treat longtime customers like this and rip off money.
I have decided to get a refund and pay extra to an honest booking agency than deal with these people ever again. Totally bad experience.
Date of experience: 26 November, 2025
Date of experience: 26 November, 2025
We are trying to connect with them for refund for 4 tickets which came as payment failed but money was debited from our account. Commonwealth bank said they can’t dispute that payment. Customer care people saying they don’t have access to connect refunds team. Sent email many times to refunds team still waiting for the response from past two weeks
Reply from Gaura Travel
2025.12.02
Hi Shiva,
We’re very sorry to hear about the inconvenience you’ve faced — that’s definitely not the experience we want for our customers.
To help us look into this urgently, could you please share your booking reference number? Once we have that, we can coordinate with our Refunds Team and get this resolved as quickly as possible.
If you're open to it, you can also reach out to us directly at 1300 359 463 or visit our Customer Portal at https://gauratravel.com.au/customer-portal/ to submit the details securely.
Thank you,
Gaura Travel Representative
We’re very sorry to hear about the inconvenience you’ve faced — that’s definitely not the experience we want for our customers.
To help us look into this urgently, could you please share your booking reference number? Once we have that, we can coordinate with our Refunds Team and get this resolved as quickly as possible.
If you're open to it, you can also reach out to us directly at 1300 359 463 or visit our Customer Portal at https://gauratravel.com.au/customer-portal/ to submit the details securely.
Thank you,
Gaura Travel Representative
Verified
Disappointing experience
My first experience with Gaura Travel has been extremely disappointing. Their customer service was unprofessional, misleading, and marked by constant miscommunication. When my daughter suffered severe skin allergies and food poisoning on the airline they recommended, I requested a ticket change. Instead of offering any support, they told me I must pay extra.
After contacting the airline directly, I learned that Gora Travel hadn’t even paid for my ticket, and a refund or change should have been easily possible—especially with more than a month’s notice. This raises serious concerns about their transparency and practices.
This has been an exhausting and unacceptable experience. I will be proceeding with legal advice, and I strongly do not recommend Gaura Travel to anyone.
Date of experience: 05 November, 2025
Date of experience: 05 November, 2025
Reply from Gaura Travel
2025.12.02
Hi Namita,
We’re truly sorry to hear about your experience, and we sincerely apologise for the distress this situation has caused you and your daughter. This is not the level of service or support we aim to provide, and we understand how upsetting and frustrating this must have been.
We take your concerns very seriously, especially regarding the communication around your ticket and the support you received when requesting a change. We want to investigate this in detail and clarify exactly what happened so we can resolve it for you as quickly as possible.
If you're open to it, please reach out to us directly at 1300 359 463 or visit our Customer Portal at https://gauratravel.com.au/customer-portal/ with more details about your interaction. This will help us look into your case urgently and take the necessary steps to make things right.
Kind regards,
Gaura Travel Representative
We’re truly sorry to hear about your experience, and we sincerely apologise for the distress this situation has caused you and your daughter. This is not the level of service or support we aim to provide, and we understand how upsetting and frustrating this must have been.
We take your concerns very seriously, especially regarding the communication around your ticket and the support you received when requesting a change. We want to investigate this in detail and clarify exactly what happened so we can resolve it for you as quickly as possible.
If you're open to it, please reach out to us directly at 1300 359 463 or visit our Customer Portal at https://gauratravel.com.au/customer-portal/ with more details about your interaction. This will help us look into your case urgently and take the necessary steps to make things right.
Kind regards,
Gaura Travel Representative
My partner had a really terrible service from them, firstly he didn’t received the e-ticket like 2 days ago of the departure, then his flight was cancelled and gaura travellers never informed us about it, eventually my partner missed his flight, they did nothing to help us, we even called and notified them that what happened to us. Lastly we had to go service desk at the airport and they have us different flight which was 6 hours of extra wait. Such a terrible experience, never booking with again😤
Reply from Gaura Travel
2025.11.30
Hi Simran,
We’re very sorry to hear about your partner’s experience. This is absolutely not the level of service we aim to deliver, and we understand how stressful and disappointing this situation must have been for both of you.
We take issues like missing e-tickets, uninformed schedule changes, and lack of support very seriously. We’d like to investigate this urgently and understand exactly what went wrong so we can resolve it and prevent it from happening again.
Could you please share your partner’s booking reference number or contact details with us at our Customer Portal here:
https://gauratravel.com.au/customer-portal/
We truly appreciate you bringing this to our attention, and we hope to make things right.
Kind regards,
Gaura Travel Representative
We’re very sorry to hear about your partner’s experience. This is absolutely not the level of service we aim to deliver, and we understand how stressful and disappointing this situation must have been for both of you.
We take issues like missing e-tickets, uninformed schedule changes, and lack of support very seriously. We’d like to investigate this urgently and understand exactly what went wrong so we can resolve it and prevent it from happening again.
Could you please share your partner’s booking reference number or contact details with us at our Customer Portal here:
https://gauratravel.com.au/customer-portal/
We truly appreciate you bringing this to our attention, and we hope to make things right.
Kind regards,
Gaura Travel Representative
Had the absolute worst experience with Gaura travel. Kept us on the phone for 4 hours, just to book the wrong flight with long layovers. After this they kept cutting the call and did not resolve our issue. Would never recommend this service. Absolute scam.
Reply from Gaura Travel
2025.11.30
Hi Gurlean,
We’re truly sorry to hear about your experience, and this is definitely not the service standard we aim to provide. We understand how frustrating long call times and booking issues can be, and we sincerely apologise for the inconvenience caused.
We’d like to investigate this urgently and resolve it for you.
If you're open to it, please also feel free to reach out through our Customer Portal with more details about your interaction:
https://gauratravel.com.au/customer-portal/
Kind regards,
Gaura Travel Representative
We’re truly sorry to hear about your experience, and this is definitely not the service standard we aim to provide. We understand how frustrating long call times and booking issues can be, and we sincerely apologise for the inconvenience caused.
We’d like to investigate this urgently and resolve it for you.
If you're open to it, please also feel free to reach out through our Customer Portal with more details about your interaction:
https://gauratravel.com.au/customer-portal/
Kind regards,
Gaura Travel Representative
I call today to add wheelchair for my mom but the lady whom i talk she was very rude look like not interested to talk with me and she add wheelchair under my child ticket
so disappointed
Reply from Gaura Travel
2025.12.02
Hi Aman,
We’re very sorry to hear about your recent experience. This is not the level of service we aim to provide, and we apologise for the way you were spoken to — you should always feel supported and respected when contacting us.
We also apologise for the incorrect addition of the wheelchair request under your child’s ticket. Thank you for bringing this to our attention. We want to correct this immediately.
Please share your booking reference or contact us directly at 1300 359 463 so we can promptly update the wheelchair assistance for your mother and ensure everything is arranged correctly for her journey.
Thank you for giving us the chance to fix this.
Kind regards,
Gaura Travel Representative
We’re very sorry to hear about your recent experience. This is not the level of service we aim to provide, and we apologise for the way you were spoken to — you should always feel supported and respected when contacting us.
We also apologise for the incorrect addition of the wheelchair request under your child’s ticket. Thank you for bringing this to our attention. We want to correct this immediately.
Please share your booking reference or contact us directly at 1300 359 463 so we can promptly update the wheelchair assistance for your mother and ensure everything is arranged correctly for her journey.
Thank you for giving us the chance to fix this.
Kind regards,
Gaura Travel Representative
Poor ,Ridiculous service.Unprofessional staff both customer service and complaint department. Nikita agent poor service. They gave wrong information about flight stays where our 60 old mum needs to end up staying 16 hours stay. Staff did mistake in providing wrong information ,on the top of it they didn't accept the mistake. Rubbish complaint staff tries to cover their own staff by telling us to check.. Never recommended them at all to anyone. Stupid travel agents with untrained staff. There is no benefit to talk to complaint staff too.
Reply from Gaura Travel
2025.11.24
Dear Heena,
Thank you for taking the time to share your feedback, and we sincerely apologise for the experience you and your mother encountered. We understand how important accurate information and proper assistance are, especially when arranging travel for an elderly family member, and we’re truly sorry that we fell short.
Your concerns regarding the flight details, communication, and the handling of your complaint are taken very seriously. This is not the standard of service we aim to provide, and we regret the frustration and inconvenience this situation has caused your family.
We would appreciate the opportunity to review this matter further and understand exactly what went wrong so we can address it properly with our team.
If you're open to it, please contact us directly at 1300 359 463 or use our Customer Portal at https://gauratravel.com.au/customer-portal/
with more details, and we will ensure your case receives prompt attention.
Kind regards,
Gaura Travel Representative
Thank you for taking the time to share your feedback, and we sincerely apologise for the experience you and your mother encountered. We understand how important accurate information and proper assistance are, especially when arranging travel for an elderly family member, and we’re truly sorry that we fell short.
Your concerns regarding the flight details, communication, and the handling of your complaint are taken very seriously. This is not the standard of service we aim to provide, and we regret the frustration and inconvenience this situation has caused your family.
We would appreciate the opportunity to review this matter further and understand exactly what went wrong so we can address it properly with our team.
If you're open to it, please contact us directly at 1300 359 463 or use our Customer Portal at https://gauratravel.com.au/customer-portal/
with more details, and we will ensure your case receives prompt attention.
Kind regards,
Gaura Travel Representative
I had a very bad experience with Gaura Travel. My father had to cancel his trip due to serious medical issues, and instead of helping us, the company made the process slow and complicated. Customer service was unresponsive, and getting any clear information was almost impossible. For a company dealing with families and international travel, this level of service is unacceptable. I would not book with them again. “I wish I checked the reviews earlier. Just like many others, I faced problems with cancellations and refunds.
Reply from Gaura Travel
2025.11.24
Hi Mandwinder,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience with your father’s travel cancellation. We understand how stressful medical-related changes can be, and it’s disappointing to know that our support did not meet your expectations during such a difficult time.
Our aim is always to offer competitive fares along with clear, dependable assistance, and we regret that this was not reflected in your recent interaction. We take your concerns seriously, especially regarding the delays and communication issues you mentioned.
We’d appreciate the opportunity to look into this further and understand what happened so we can improve.
If you're open to it, please reach out to us directly at 1300 359 463 or visit our Customer Portal at https://gauratravel.com.au/customer-portal/ with more details about your interaction.
Kind regards,
Gaura Travel Representative
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience with your father’s travel cancellation. We understand how stressful medical-related changes can be, and it’s disappointing to know that our support did not meet your expectations during such a difficult time.
Our aim is always to offer competitive fares along with clear, dependable assistance, and we regret that this was not reflected in your recent interaction. We take your concerns seriously, especially regarding the delays and communication issues you mentioned.
We’d appreciate the opportunity to look into this further and understand what happened so we can improve.
If you're open to it, please reach out to us directly at 1300 359 463 or visit our Customer Portal at https://gauratravel.com.au/customer-portal/ with more details about your interaction.
Kind regards,
Gaura Travel Representative